Management Project
Resume:
Goodness Motloung
PERSONAL DETAILS
NAME : Goodness
SURNAME : Motloung
RESIDENTIAL & : 11204 Kagiso 2, Ext 6,
POSTAL ADDRESS Molopo Crescent
Krugersdorp
1754
MOBILE No. : 074-***-****
Email address : ac7mx6@r.postjobfree.com
IDENTITY No. : 750**********
DATE OF BIRTH : 02 July 1975
HOME LANGUAGE : Southern Sotho
Languages
Speak
Reading
Write
Tswana
Good
Good
Good
Zulu
Good
Good
Good
Xhosa
Good
Good
Good
English
Good
Good
Good
Afrikaans
Fair
Good
Good
PROFICIENCY IN
OTHER LANGUAGES
DEPENDANTS : 02
CRIMINAL OFFENCE : None
HEALTH : Good; Non-smoker
DRIVING LICENCE : Code10 (C1) – 10+ years to date – with travelling & field work experience
AVAILABILITY : IMMEDIATELY
CURRENT TECHNICAL SKILL EXPERIENCE
Name of Company : Conbrako Pty Ltd
Type : In-service Training Practical Experience
Duties : General CNC Machine (Fanuc series) Operator
Knowledge & Competency : Programming, Read Engineering drawings, Use measuring equipments,
Operate Milling & Turning machines, Assemble Heavy material, Safety & Quality
Checks, Machining Components, Attend to emergency of the machines
EDUCATION AND QUALIFICATIONS
CERTIFICATE/DIPLOMA
INSTITUTION
YEAR
COURSE/ SUBJECTS PASSED
CNC Basic Turning Certificate NQF Level 2
CNC Training Technique – MERSTETA Training Provider
2015
- CNC Machining, Monitoring & Operating
- CNC Programming& Machine Tool Setting
- Quality Checks on machine components
- Reading engineering drawings
- Turning
- Fanuc Control – Theory and Practical.
Diploma Business Administration (Project Management) ( Symbol A)
Oxbridge Academy
2013
- Basic Business Communication - Business Practice
- Human Resource Management 1 - Project Management
e-Learner Platinum ICT Computer Certificate
e-Learner ( ICDLS.A
Endorsed by ECDL
Foundation)
2013
-I.T. Basic - Word Processing - Web Browsing & Email
- Files & Folders - Spreadsheets - Drawing & Presentation
Call Centre Certificate
Zaphir Training Solution
2011
-Inbound ( Telephone Etiquette, Communication Skill, Interview, Inbound call centre, Basic and advanced customer services)
-Computer Training ( Intro Ms Windows, Ms Word, Outlook Express, Internet Explorer)
-Outbound ( Sales Training, Cross Selling, Debt Collecting, Negotiation & Assertiveness Skills, Questioning and Listening Skill.)
Grade 12/Senior Certificate
Lompec Commercial School
1995
- Maths, Physical Science, Biology, English, Afrikaans, S-Sotho
OTHER QUALIFICATIONS
CERTIFICATES
INSTITUTION
YEAR
COURSE PASSED
Project Management
TML One
2008
- The Project Management Framework
- The Standard for Project Management of a project
- The Project Management Knowledge Areas:
1.Project Integration Management
2. Project Scope Management,
3. Project Time Management,
4. Project Cost Management;
5. Project Quality Management;
6. Project Human Resource Management;
7. Project Communication Management;
8. Project Risk Management;
9. Project Procurement Management
Administration Programme
Ntsu Consulting
2007
- Office and Reception Management
- Financial Management & Book keeping
- Inventory and Stock Control
- Communication: Non Verbal ; Oral & Written
- Internet and Telephone Etiquettes
- Responsibilities of Administrative Clerks
- Batho Pele Principles
- Building relations with stakeholders
Managing the employment process.
University of South Africa ( UNISA)
2007
-Drawing up advertisements.
-Conducting background checks.
-Building professional rapport.
-Evaluation of information provided in an application forms, cover letters & résumés
Excel – Intermediate & Power Point
V.B.A Labour Consultants
2002
- Intro to PC using Windows 98
- Excel 2000 Worksheets
- Power Point Basics
Basic Computer Literacy Certificate
Lehlasedi School of Computers
2001
-Windows `95,
- Microsoft Word, Microsoft Excel, Intro to PC
I.T SKILLS
- Computer Literate, with knowledge and competency in the following packages:
MS Windows 95-98
MS Word
MS Publisher
MS Power Point
Outlook Express & Internet
MS Office Suite’s 97 – 2007
MS Access
MS Picture Management
MS Excel
Email & Drawing
WORK EXPERIENCE
COMPANY : W.D Olifant Primary School
JOB TITLE : Home Work Assistant (part time)
DUTIES :
Assist school learners(Grade 4-8) with daily home works and other school activities
Monitor, Plan and check that home work given is done
Work closely with Teachers and City Year Project crew, with preparations
Ensure learners attend homework session and records are kept for report back
PERIOD : 06 – 12 / 2015
COMPANY : Computers4Kids e-learner Phuthaditjhaba Training Centre
JOB TITLE : ICT e-learner Facilitator, After care Educator,
General Administrator & Financial Manager
DUTIES :
Train and Facilitate Adult e-learner ICT Computer Course.
Helping Grade R - 7 Learners with school Home works & training ICT computer Skills.
Execute General Administration duties, Collecting of Institution’s monthly fees and general financial Management
Playing a pivotal role in designing the marketing material and Documents of Value for the Training centre.
Liaise and market the Centre to internal and external stakeholders.
Working in close conjunction with parents to maintain and implement a stable work relationship.
Successfully trained accredited e-learner ICT Computer course to more than ten students from 2013 to date.
Actively involved in organising and fund raising activities for implementing the Centre’s events,
PERIOD : 12/2012–12/2014
COMPANY : Third Dimension Call Centre Solutions
JOB TITLE : Inbound Call Centre Agent
DUTIES :
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints,
Entering new customer data into system and updating existing customer data
Identify and escalate priority issues
Documents all calling information according to standard procedures
Follow up customer calls where necessary
Monitor and deals effectively with all upset customers to angry callers.
Develop and maintain professional relationships with all customers
PERIOD : 01/2011 – 12/2012
COMPANY : Working on Fire (WoF) Programme – Free State Province
JOB TITLE : Provincial Media and Community Liaison Officer
Provincial Supervisor for Teams of Veld Fire Fighters
DUTIES :
Guide, Plan & Implement grassroots Fire Awareness as well as Organize Community projects and events
Handle Projects Financial Management, Budgets Reconciliation & Facilitate Skills Development Community Trainings
Typing, Editing Internal News Letters & Media press releases also secure Media Talk shows & Events Exhibitions
Align activities to company and Advocacy department strategies as well as adhere to a review of fire awareness status quo.
Keeping abreast of company policies, procedures and operating procedures.
Prepare full plan of operation for awareness activities for crews in the province.
Compile a database of key stakeholders, including all regional Fire Protection Associations (F.P.A).
Compile a checklist of Materials & Resources needed for events.
Keep abreast of current affairs by reading, listening / watching local, regional & national media.
Ensure that effective utilization of WoF & Fire wise materials.
Complete a monthly stock control report and request for additional materials as required.
Monitoring & Evaluation of projects as well as make Teams Base Visits around the Province
Worked extremely well in organising and implementing more than 16 funded community projects and campaigns for 2008/9 and 2009/10 financial years consecutively.
Manage the performance management function of Teams Providing management and support to up to 300 members of staff and motivating them towards the achievement of optimum service delivery standards to facilitate customer satisfaction and maximum revenue generation
PERIOD : 02/2008 – 02/2010
COMPANY : Tshiya Education Resource Centre ( Former College of Education)
JOB TITLE : Telecommunication / Switchboard Operator
General Administrator & Centre Director’s Secretary
DUTIES :
Execute Administration Duties: Data capturing, Filing, Faxing, and switchboard operating
Delivering mail, Stock taking, Type/Compile Memorandums and Presentations.
Communicate meeting; Maintaining Diary and Manage appointments times, dates and venues for meetings.
Verify Information provided; Taking Minutes; Making copies; Allocating venues for Workshops, Monitoring Budget & Managing leave forms.
Responsible to handle confidential documents of value and data.
Successfully delivered a good professional telephone etiquettes and customer service.
Liaise and coordinate with Telkom technicians for servicing and installation of telephones in offices
Working in close conjunction with key client representatives & external professional stake holders to develop marketing strategies
PERIOD : 01/2002 – 02/2008
OBJECTIVES
-Looking forward to start a new challenging full-time career, within work positions in the Sectors, where I would pursue a career in a direction, which enables me to meet my competencies, capabilities, skills, education and experience
-Eager to grow and develop within the company as well as maintaining the adherence to standard operating procedures and policies.
-Prepared to resume duties Immediately, Re-locate and do not mind executing additional responsibilities as and when requested
PROFESSIONAL PROFILE
-An enthusiastic, results-driven Professional, with extensive administration, customer orientation, media, community and project management experience within the cooperative and business sector.
-A competent strategist, quick to grasp new ideas and capable of creative solutions to problems, developing innovative plans, and activities designed to facilitate competitive growth.
-Possesses excellent interpersonal communication, negotiation and I.C.T skills.
-Ability to influence decisions and to develop positive relationships both internally and externally.
-Possess a calm, controlled and flexible personality
PROFESSIONAL DEVELOPMENT
- Business Administration Project Management
- Effective Man Management - Marketing Management
- Presentation & Communication Skills
-Leadership & Supervisory Skill - Technical Skill
- Finance for Non-financial Managers
-E-learner ICT Training - Tel & Internet etiquettes
REFERENCES
INITIALS & SURNAME
CAPACITY
CONTACT NUMBERS
1.S Vundla (Mr)
Head of Centre - CNC Training Technique
2. L. Gasho (Ms)
Educator – W.D Oliphant Prrimary School
3. S.B Chirwa (Mr.)
Shift Manager – Third Dimension Call Centre Solutions
Contact this candidate