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Sales Customer Service

Location:
Lagos, Lagos, Nigeria
Posted:
November 08, 2018

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Resume:

PROFESSIONAL SUMMARY

A Key Account and Relationship Management Personnel with progressive years of experience. Adept is Identifying Business Opportunities within Customer Base, Business Development, Sales Pitch, B2B, B2C, Digital Marketing, Disgruntled Client Management, Lead Generation, Administration, Business Process Outsourcing, C-Sat Survey and Competitors Analysis. Aspiring for Future Career Switch to Human Resources Management.

PROFESSIONAL AFFILIATION AND MEMBERSHIP

Nigeria Institute of Strategic Management of Nigeria (ISMN) 2011

Associate Member

CAREER SUMMARY

CONSOL LIMITED- LAGOS, NIGERIA (http://consollimited.com)

Key Account Officer (Jun 2017- Till Date)

Key Accounts Handled

Key Responsibilities;

Maintaining existing client relationships and ensuring that there are continued business transactions from the clients

Drive sales for all ConSol’s products and services.

Develop innovative proposals and presentations that clearly demonstrate the unique value of ConSol’s solutions.

Responsible for end to end sales; from initial contact and understanding of the clients’ needs to delivery and closure.

Initiate and develop client relationships to drive customer satisfaction

Identify new and strategic business opportunities in alignment with the vision of the organisation.

Maintain the CRM database utilizing it as a tool to enhance customer satisfaction and profitability.

Act as first point of contact for enquiries regarding ConSol’s services, also provide first response to such enquiries ensuring follow up to possible closure.

Represent ConSol in all presentations, meetings, fairs, conferences.

Manage communication channels for product distribution to clients

Packaging and Documentation of bids

Management of customer database

CONSOL LIMITED- LAGOS, NIGERIA (http://consollimited.com)

Sales Administrator (Jan 2016 - May 2017)

Key Responsibilities;

Received, reviewed and responded to sales inquiries via telephone, emails and postal emails.

Generated sales leads/opportunities by carrying out periodic outbound communication via telephone, email blasts

Provided data/information and reports to help the sales team.

Gathered market intelligence (from Newspaper, online, etc.) to identify new sales leads/opportunities.

Screened sales leads/opportunities for sales of ConSol’s products and services.

Provided daily report/list of the leads to the Sales Managers

Regularly recorded and updated all sales activities on the CRM database

Kept all stationery and accessories used in the department and ensured availability when required.

Coordinated logistics for sales and marketing events.

Regularly audited and ensured availability of marketing/promotional materials to support the sales process

MINISTRY OF INVESTMENT COMMERCE AND COOPERATIVES MINNA, NIGER STATE, NIGERIA

Junior Area Commercial Officer (Nov 2014 – Nov 2015) NYSC

Key Responsibilities;

Processed certificate of Business registration

Monitored Business premises

Sensitised communities on Business registration

PROFESSIONAL TRAINING

Complete Salesperson – The Seven 2017

Tom Associates

Effective Presentation Skills 2016

Human Capacity Development Consultants Limited (HCDC)

EDUCATION

Olabisi Onabanjo University (Ogun State, Nigeria) 2013

B.Sc. Business Administration

PROFESSIONAL FORTE

Negotiation

Administration

Customer Service

Customer Intelligence

Market Segmentation

KEY IT SKILLS

Client Database Management Software

MS CRM

Microsoft Suite Proficiency

Excel, Word, PowerPoint, Outlook

Proficiency in Windows Operating

System Windows 7,8,10

INTRESTS

Crafting(Bead Making, Traditional Bag and Shoe Making)

Listening to Music

Reading Motivational Books

REFEREES

On Request



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