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Customer Service Manager

Riyadh, Riyadh, Saudi Arabia
November 08, 2018

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Contact: +966-**-***-**** Email: Location: Riyadh, KSA


Dedicated consulting professional with around Eight years of experience in Chief Accountant, Finance Manager, Financial analysis, Customer service.

Perform Financial Analysis, Month-End Accounting activities, Monitor and record Financial Transactions.

Demonstrate Management Skills and accounting expertise in a variety of personal and corporate accounting practices,including overseeing payroll and taxes.

Upholding standard of exceptional customer service and ensuring consistent, accurate accounting services are provided to clients daily.

Proficient in seeking opportunities for operational improvement with proven cost savings and efficiencies attainment.

Skilled at training delivery, relationship management, change management, and capability investments to increase process maturity.

Proven competency in delivering customer focus, change and innovation, strategic thinking, and maintaining results focus with team coordination.

Ability to identify opportunities, assessing business impact, and synchronizing process improvement plans with other process owners.

In-depth experience in process deisgn, requirement gathering, and reporting.


SALOG – Secure Aviaton Logistics. – Riyadh, KSA

Financial Controller/Chief Accountant/Cash & Collection (May. 2018 – Till Date)

Highlights: Review and initial approval of prepared payments ( daily)

Bank Balances and Bank transaction payments control ( daily )

Bank Reconciliation and Payment reconciliation on daily and monthly basis.

Coordination of elevated issues connecting to payments internally and externally.

Coordination of trading related business issues.

Sends billing to related parties if any valid expenses to be collected ( Monthly).

Related parties confirmation with reconciliation.

Consolidation of month end closing JV and assigning for booking ( monthly ).

Cash Flow management.

Administration of Finance Team

Backup finance Director for accounting related tasks during leave/travel

Estimate budget required for the completion of studies; develop schedule of the execution studies and the associated plan for resources mobilization.

Tata Consultancy Services Ltd. – Riyadh, KSA F Finance Manager/Chief Accountant (Apr. 2016 – Mar. 2017)

Highlights: Highly accurate and efficient in accounting services and was appreciated by the client.

Prepare Financial reports and Perform variance analysis on various group financial and operational reports

Manage and oversee the entire accounting team

Budgeting and forecasting and prepare financial reports.

Prepare bank reconciliation and payment reconciliation report on daily and monthly basis.

Extract key financials ( B/S, P&L, Cash Flow ) from trial balance.

Prepare bank reconciliation monthly and making necessary entries in General Ledger and maintain Fixed Asset in the system.

Provide internal control of Fiscal plan and Budget.

Discover solutions that deliver overall savings and benefits to the project, estimating quantities or validating estimation performed by other specialists.

Support Internal and External Audit when required.

Leverage understading of aligning projects to broader organizational goals and business benefits and contribute towards business case/feasibility development.

Estimate budget required for the completion of studies; develop schedule of the execution studies and the associated plan for resources mobilization.

Capgemini – Bangalore, IN

Business Process Lead (Jun. 2010 – Nov. 2011)

Highlights: Achieved E-awards for exceptional performance during the year’s end.

Provided direction and leadership to a team of 12 people to keep team skills and knowledge upto date.

Perform Financial analysis and reporting to management as needed.

Perform Month-end accounting activities such as reconciliations and Journal entries.

Monitor and Record Financial Transactions according to company policies and regulations.

Reviewed technical documents (specifications, calculation notes, etc.) are requested,collected and compiled.

Resolved customer and client concerns though regular call communication; implemented feedback accordingly.

Review corporate and personal income tax returns to ensure accuracy.

Report directly to Operation Manager.

Able to thrive in Deadline-Driven environment.

Work collaborately with other teams to achieve shared goals.

Excellent Customer Service and interpersonal skills.

Conducted payment run (manual payment, urgent payment and normal payment) for different countries on regular basis; contributed to knowledge of process design, execution, monitoring, and optimization.

Sought out industry and business information, understanding how policies, systems, and processes impact job performance and projects.

Handled rejected and wrong payments (passing JV for vendor and GL account) on SAP appropriately.

Established and issued necessary clarification requests during proposal phase and qualifications included in the bid.

Hewlett Packard – Bangalore, IN

Process Training Lead – Accounts Payable / Senior Process Associate (May 2006 – May 2010)

Highlights: Succeeded in implemented Kaizen; also, received and E-Award from client for exceptional performance

Trained new joinees in HP values and ethics and accounts payable process, and provided refresher and cross training for all markets. Performed regular process test and certified and educated the team on HP data privacy.

Published metrics on a monthly basis to HP and client; delivered presentations on basic accounts procedures and maintained CAPA for the team; maintained individual records and attrition records for all the employees.

Conducted indexing and processing of invoices post scanning; handled queries and other activities.

Managed customer communication and resolved issues; handled audit complaint Electronic Archiving through Generic Mail Box. Maintained tabs on tools, orders, and reports to ensure that HP standards and Audit requirements were met.

Provided reports and metrics as requested by management; managed generic mail boxes on a daily basis; validated, rectified and updated error identified by the verification team, and provided guidance to other employees in the team.


Clients: General Electric, Syngenta, Nestle Role: Chief Accountant, Financial Analyst, Subject Matter Expert for Accounts Payable/Receivable, Operations Accountant

Location: Riyadh, KSA and Bangalore, IN Duration: Apr. 2016 – Mar. 2017 and May 2006 – Nov. 2011

Languages & Tools Used: SAP FICO and Oracle tools

Responsibilities: Managed team and Handling clients.

Team Size: 12 to 15 Members


Pursuing Master of Business Administration ( Finance )

Symbiosis University (Distance)


Hock International US

2006 Bachelor of Business Management (Finance)

St. Agnes College, Mangalore

Technical Skills: MS Office (Word, Excel, PowerPoint), SAP FICO, and Oracle Tools.


Date of Birth: 25th July 1985

Linguistic Fluency: English, Hindi, Kannada, and Malayalam

Passport No.: K3976190

Permanent Address: Maliga House, Peringady, Post Uppala, Kasaragod District, KL 671322

Driving License Issued: India, Kindom of Saudi Arabia


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