Britany D. Carlock

ac7mvo@r.postjobfree.com. Lakewood, CA 90713

Professional Summary

Administrative professional with over 10 years of experience in administrative and supervisory roles. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. A reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.

Skills, Knowledge, and Abilities

Experienced self-starter with excellent written and verbal communication skills

Experience with Database Management

Extensive knowledge of Microsoft Suite

Works well in fast paced environments

Ability to work in team structure and independently

Experienced in supporting multiple departments

Ability to plan, organize, and prioritize

Outstanding customer service skills

Familiar with ADP

Skilled public speaker

Excellent report writing

Employment History

Customer Support Representative: Western Shield Label Company

2016 – Present

Manage, maintain, and provide excellent customer service to million dollar accounts.

Responsible for managing and delivering a high level of service to clients to both maintain and extend the relationships for future business opportunities.

Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Politely assisted customers in person and via telephone.

Effectively communicate with and collaborate with sales, graphics and production teams on a daily basis.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Client Relations Supervisor: Collection Technology, Inc., Department of Education

2012 - 2016

Supervise the Correspondence Response and Correspondence Processing Units

Oversee the Special Assistance Unit and provide excellent customer service

Assembling and submitting the Monthly Management Report to the Department of Education

Submitting administrative requests to the Department of Education using their information system

Provide quantitative data for executive staff

Reconciling administrative resolution accounts for the Accounting Department

Providing timely written and verbal responses to client and customer inquiries

Research and resolve client concerns or issues

Create work instructions, policies, and procedures

Support executive staff with administrative needs

Participate in the interview and decision process for hiring new staff

Training new employees on daily tasks

Coach and discipline employees when necessary

Use ADP to keep track of employee time cards

Office Administrator: Village Square Veterinary Hospital

2010 - 2012

Coordinate support for all operations

Provide excellent customer service to ensure customer satisfaction, over the phone and face to face

Schedule doctor and technician office visits

Manage inventory by submitting and monitor orders

Order general office supplies

Maintain vendor relations

Prepare cash and checks for deposits

Assist with workforce forecasting by determining if additional staff will be needed

Basic Accounting: Processing Payments and generating billing statements

Generate monthly reminders

Interest and Affiliations:

The Professional Fraternity, Delta Sigma Pi

Skimm’bassador

Marathon Runner

Body Builder

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