Shawna Gunter
Garden Grove, CA *****
ac7mvl@r.postjobfree.com
Work Experience
Front Office Assistant
Pro-Tub Resurfacing - Signal Hill, CA January 2017 to September 2017
●In charge of opening and closing the office.
●Checking all phone and email messages first thing and returning any calls if needed.
●Going over the work order with the Service Technicians to make sure there isn't any questions or concerns about the job before they leave the shop.
●Answering phones, checking emails throughout the day for new Purchase Orders.
●Gathering all details of job requested from Property Management accounts and/or Private Residential accounts.
●Data Entry of all information needed to print out a work order, based off the Property Managements Spec codes for the details of the service requested.
●Pay attention to details for type of sink, bath-tub (with fiberglass shower surround or wall tiles or jacuzzi-size tubs), vanity tops, kitchen countertops, stripping, color codes etc..
●Schedule job with the Technician and make sure there is enough time blocked out to complete the job.
●Call all customers the day before to remind them to remove everything in that area and confirm the time.
●After customers have confirmed, then the work order is put in the technicians box according to time and the location of the jobs for the next day.
●Follow through with the client when job is completed and enter any information in order to print out an accurate invoice for billing.
Shift Leader/Sales Team Member
Cherry On Top - Garden Grove, CA March 2013 to January 2015
●Open the store in the morning and start getting everything ready.
●Clean and put yogurt machines together in the morning.
●Cut and prep all fruit for the day.
●Clean and restock items when needed.
●Customer service and running the store in a professional manner.
●In charge of using the main cash register with opening and closing.
●Overlooking the other employees during our shifts and making decisions as needed in order to complete our duties.
●Helping with any customer service situations that may arise.
Flooring and Showroom Manager/ Design Consultant
Aegean Designing Whims - Los Alamitos, CA April 2004 to July 2006
●Greeting and offering assistant to all walk in customers.
●Making sure the showroom warehouse is presentable for customers at all times.
●Answering phones and directing the call to the appropriate Designer.
●Scheduling the Design Staff with new in-home consultations.
●Keeping a daily log of Designer’s schedule throughout the day.
●Flooring Dept Manager and Sales.
●Schedule meetings with various Flooring Vendors to learn about updated prices and product.
●All in-home flooring requests were given to me to schedule, measure, place order for the client, and installation.
●In-Home Interior Design Consultant/Customer Service
●Set up first 1 hour initial in-home consultation with client and go over what ideas the clients may have and take pictures, measurements, and any other information to put together an inspiration board and draft a space plan that is within the client's budget and either adding or deleting and making sure the client has at least 3 types of designs they can go off of before placing any orders.
●Pulling fabric swatches and ordering samples for the clients.
●Measuring windows, flooring, furniture placement.
●Placing Furniture orders from various companies.
●Project Management Assistant with my ongoing jobs.
●Assisting the Owner with Administrative duties when needed.
Account Service Representative
Coordinated Delivery and Installation - Garden Grove, CA June 1998-August 2000
●Responsible for training all new employees.
●Heavy phone use daily with Sales Reps, Designers, Project Managers, and Furniture dealers.
●I had my own Corporate accounts to manage and my two largest accounts were Cedar Sinai Hospital, CA and Herman Miller, TX.
●Data entry of purchase orders consisting of 100 line items or more from various Designers, depending on the size of the job.
●Pay attention to details of what was received and what was ordered before calling the client.
●Time Management skills, Extremely detail oriented, Strong at multitasking, and working with a sense of urgency to meet deadlines everyday.
●Any damaged furniture has to be handled immediately and file damage claims, if the piece can not be fixed in-house.
●Provide dispatch with timely freight bills and service orders for daily scheduling..
Education
Interior Design
Brooks College - Long Beach, CA January 2001 to February 2004
Academic in general studies
Pacifica High School - Garden Grove, CA September 1989 to June 1993
Willing to relocate
Skills
●Excellent Customer Service
●Retail Sales/Key Holder
●Management
●Receptionist
●Heavy phone use
●Phone Switchboard
●Administrative Assistant
●Word
●Excel
●PowerPoint
●Data Entry
●Typing 35 wpm
●Assistant Office Manager
●Project Management
●Insurance Verifications
●Calm Demeanor
●Cashier
●Appointments and Scheduling
●Detailed Oriented
Able to operate most office equipment
References available upon request.