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Customer Service Manager

Garden Grove, California, 92845, United States
November 07, 2018

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Shawna Gunter

Garden Grove, CA *****


Work Experience

Front Office Assistant

Pro-Tub Resurfacing - Signal Hill, CA January 2017 to September 2017

●In charge of opening and closing the office.

●Checking all phone and email messages first thing and returning any calls if needed.

●Going over the work order with the Service Technicians to make sure there isn't any questions or concerns about the job before they leave the shop.

●Answering phones, checking emails throughout the day for new Purchase Orders.

●Gathering all details of job requested from Property Management accounts and/or Private Residential accounts.

●Data Entry of all information needed to print out a work order, based off the Property Managements Spec codes for the details of the service requested.

●Pay attention to details for type of sink, bath-tub (with fiberglass shower surround or wall tiles or jacuzzi-size tubs), vanity tops, kitchen countertops, stripping, color codes etc..

●Schedule job with the Technician and make sure there is enough time blocked out to complete the job.

●Call all customers the day before to remind them to remove everything in that area and confirm the time.

●After customers have confirmed, then the work order is put in the technicians box according to time and the location of the jobs for the next day.

●Follow through with the client when job is completed and enter any information in order to print out an accurate invoice for billing.

Shift Leader/Sales Team Member

Cherry On Top - Garden Grove, CA March 2013 to January 2015

●Open the store in the morning and start getting everything ready.

●Clean and put yogurt machines together in the morning.

●Cut and prep all fruit for the day.

●Clean and restock items when needed.

●Customer service and running the store in a professional manner.

●In charge of using the main cash register with opening and closing.

●Overlooking the other employees during our shifts and making decisions as needed in order to complete our duties.

●Helping with any customer service situations that may arise.

Flooring and Showroom Manager/ Design Consultant

Aegean Designing Whims - Los Alamitos, CA April 2004 to July 2006

●Greeting and offering assistant to all walk in customers.

●Making sure the showroom warehouse is presentable for customers at all times.

●Answering phones and directing the call to the appropriate Designer.

●Scheduling the Design Staff with new in-home consultations.

●Keeping a daily log of Designer’s schedule throughout the day.

●Flooring Dept Manager and Sales.

●Schedule meetings with various Flooring Vendors to learn about updated prices and product.

●All in-home flooring requests were given to me to schedule, measure, place order for the client, and installation.

●In-Home Interior Design Consultant/Customer Service

●Set up first 1 hour initial in-home consultation with client and go over what ideas the clients may have and take pictures, measurements, and any other information to put together an inspiration board and draft a space plan that is within the client's budget and either adding or deleting and making sure the client has at least 3 types of designs they can go off of before placing any orders.

●Pulling fabric swatches and ordering samples for the clients.

●Measuring windows, flooring, furniture placement.

●Placing Furniture orders from various companies.

●Project Management Assistant with my ongoing jobs.

●Assisting the Owner with Administrative duties when needed.

Account Service Representative

Coordinated Delivery and Installation - Garden Grove, CA June 1998-August 2000

●Responsible for training all new employees.

●Heavy phone use daily with Sales Reps, Designers, Project Managers, and Furniture dealers.

●I had my own Corporate accounts to manage and my two largest accounts were Cedar Sinai Hospital, CA and Herman Miller, TX.

●Data entry of purchase orders consisting of 100 line items or more from various Designers, depending on the size of the job.

●Pay attention to details of what was received and what was ordered before calling the client.

●Time Management skills, Extremely detail oriented, Strong at multitasking, and working with a sense of urgency to meet deadlines everyday.

●Any damaged furniture has to be handled immediately and file damage claims, if the piece can not be fixed in-house.

●Provide dispatch with timely freight bills and service orders for daily scheduling..


Interior Design

Brooks College - Long Beach, CA January 2001 to February 2004

Academic in general studies

Pacifica High School - Garden Grove, CA September 1989 to June 1993

Willing to relocate


●Excellent Customer Service

●Retail Sales/Key Holder



●Heavy phone use

●Phone Switchboard

●Administrative Assistant




●Data Entry

●Typing 35 wpm

●Assistant Office Manager

●Project Management

●Insurance Verifications

●Calm Demeanor


●Appointments and Scheduling

●Detailed Oriented

Able to operate most office equipment

References available upon request.

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