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Donna-Marie Chin

New Berlin, WI C: 262-***-**** ac7mve@r.postjobfree.com

SUMMARY:

Over 20 years of business experience in all areas of office management, Executive and Board support including calendar management, project management, supervision, expense reporting, accounts payable, accounts receivable, cash management, creating and analyzing spreadsheets, budgeting and revenue forecasting. SKILLS:

Exceptional communication, time management, organizational, project management, and problem solving skills.

A proven quick learner and user of multiple software programs, systems, and websites. Proficient in Excel, MS Word, Outlook, PowerPoint, Kronos, Visio and SharePoint.

Able to communicate at all levels of management.

Detail-oriented, ethical, self-motivated, energetic, and customer-focused.

Able to multitask and work independently.

Works effectively in a fast-paced environment and within deadlines. ACCOMPLISHMENTS:

Received promotions and increased responsibilities during every employment assignment.

Received Regional and National merit awards for asset management.

Provided leadership, labor resource planning, and work direction in small business and corporate environments.

Created, developed and implemented processes that resulted in business efficiencies, improved customer satisfaction ratings, customer contract retention, and profit margins.

Extensive experience in customer service, in both direct and indirect sales.

Hands-on experience working and negotiating with subcontractors. EXPERIENCE:

Executive Assistant to President/CEO 11/2012 to Present The Village at Manor Park, West Allis, WI

Provide complete support to President/CEO using initiative and judgement in handling issues in President’s absence including calendar, meeting, and correspondence management via mail, phone and email.

Coordinate and plan events, meetings, conference registrations and related lodgings.

Prepare Board materials and records as a liaison to the Board, Executive staff, department heads and external professional service providers.

Administrator of the corporate credit card program, physician credentialing, daily census reporting, cost coding invoices, expense reporting, check requests, conference registrations, maintenance of facility policies & procedures and contracts, maintains all federal and state facility licenses, and coordinates all administrative office functions in President’s absence.

Service Coordinator 11/2011 to 11/2012

Irgens Real Estate Development, Wauwatosa, WI

Prioritized incoming tenant and contractor calls from properties owned/managed in five states.

Maintained customer satisfaction and tenant retention by coordinating timely delivery of service via local contractors and/or on site technicians.

Developed positive business relationships with both tenants and suppliers. Receptionist/Accounts Payable 12/2009 to 11/2011

Heritage Senior Living, West Allis, WI

Created a positive customer experience when receiving visitors, screening calls, and conducting facility tours.

Maintained office equipment and supplies, cash handling, and maintaining confidential resident files.

Administration support for Marketing department and Community Directors.

Increased responsibilities included accounts payable, payroll processing, Resident Activity Leader and Interim Nursing Home Assistant Administrator.

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Owner / Operator 2/2007 to 4/2010

PuroClean Certified Restoration Specialists, Waukesha, WI

Co-owner of an emergency property restoration service company.

Created, implemented and maintained all cost effective office operations, sales & marketing, scheduling, project management, subcontractor negotiation, purchasing, and Quickbooks invoicing and accounts receivable/payable. National Service Business Support Supervisor 9/2000 to 2/2007 Johnson Controls Inc., Corporate Office, Milwaukee, WI

Promoted from Regional to National Supervisor, providing leadership to over 20 direct reports.

Managed over $120M in contracts, billings and receivables.

Maintained >90% customer contract retention ensuring the delivery of purchased contracted services.

Managed the department budget and provided revenue forecasting. Senior Administrator 5/1999 to 8/2000

G.E. Medical Systems, Waukesha, WI

Administrative support for contract administration, accounts receivable, engineering and marketing support, including engineering new hire setup.

Assumed increased responsibilities which lead to a promotion after five months. Service Coordinator / Consultant 10/1983 to 6/1996 Honeywell Inc., Brookfield, WI

Created a positive customer experience when processing customer calls and answering calls.

Scheduled, dispatched and coordinated a team of 15 technicians, subcontractors and equipment deliveries to meet required deadlines.

Processed weekly timesheets for payroll, expense reports, and purchase orders ensuring accurate and timely application of all job costs to maintain required profit margins.

Liaison between Service and Construction departments for project planning.

Assumed increased responsibilities and received three promotions during employment. EDUCATION:

Marquette University, Milwaukee, WI

Bachelor of Science in Business Administration

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