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Manager Engineer

Bothell, Washington, United States
November 08, 2018

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Sonny Plotner

206-***-**** ●

Bothell, WA

Experienced QA Project Manager with demonstrated results helping drive superior product quality levels and customer readiness for Microsoft, T-Mobile, Nintendo, and other top technology organizations

Key Skills & Qualifications

• Experienced Quality Assurance experience that includes proficiency in Black Box / Grey Box, Stress Testing, Load Testing, Smoke Testing, Functional Testing, UX Testing and Regression Testing

• Extensive expertise designing test plans, test cases in addition to building test labs and training junior Software Test Engineer in effective quality assurance procedures

• Extremely diverse product testing background that spans enterprise software, cloud and SaaS applications, gaming software, mobile devices and smart phones, mini-PCs, desktops/laptops, and gaming consoles

• Demonstrated project management skills that include monitoring project risks and deadlines, collaborating effectively with engineering teams, and working with cross-functional, cross-group stakeholders

• Versatile communication skills that include preparing detailed product documentation, producing reports, presenting data-driven findings and recommendations, and conducting executive-level briefings

• Additional strengths in technology sales and service, providing an extra layer of insight into user needs, technical troubleshooting steps, customer experience / usability issues, and system design considerations

Technology Expertise

• Mobile Software & Tools: iSO, Android, HTC, Raphael, Mirage, Q9H, Hermes, Excalibur, Xperia, C500, MPX220 & 200, SPV, Symbian Series 60, Pocket PC 02-03-03+ and Blue Angel

• O/S & Windows Apps: Windows 10/8/7/Vista/XP, Windows Media Center, MS Office Suite, Win CE, SWI, App Model, Internet Explorer, Netscape, Firefox, XML, HTML5, CSS, IIS 6/IIS 7, System Center

• Wireless Components & Standards: 80211b, CDMA, GPRS, GSM, Cisco, Bluetooth

• Software & Testing Tools: Active Sync, Power Monitor, AppVerifier, Xray, CMTrace, PoliCheck, FileFuzzer, Err, Windiff, XMLValidate, Orca, Msiexec, EditPad Pro, Beyond Compare, Formulary with PowerShell, DOU, MTTF, Devhealth, Agile connect, Hyper-V Manager, VMware, System Center 2012 R2 Virtual PC, Orchestrator Runbook Designer, Team Foundation Server 2012, Configuration Manager 2012, Software Center, Application Catalog, Slack, Discord, WTT Studio, MantisBT, Perforce Helix Visual Client, Unreal Editor 4, Power BI, HttpWatch, Test Director, TFS, VSTS, Quality Center, Product Studio (and other bug tracking software systems)

Professional Experience

Project Lead Teleion Consulting Aug 2018 – Present

Serve as a technical project lead/manager for this Seattle-based managed services provider, specializing in assisting companies with mission-critical digital transformation, security/compliance, IoT engineering, and data analytics services

Representative projects to date include supporting Amazon’s Dash Replenishment Service Test Certification process the implementation of test infrastructure processes and driving appropriate tool setup, mobile device iSO/Android deployment, and methodologies to support the QA function

Performed UX assessments and built test plans and test cases using Visual Studio Team Services. Ran prioritized test passes (e.g. smoke, functional, device, email notification subscription, confirmation, deregistration testing)

Provided client representatives with detailed, visually-descriptive test results using Excel and Power BI

QA & Project Manager 8 Circuit Studios May 2017 – Aug 2018

Joined the technical team of this innovative blockchain-based game development company

Responsibility for developing/implementing test infrastructure processes, writing test plans/cases, and performing prioritized test passes (e.g. BVT, smoke, alpha release, and full passes)

Created team builds using Unreal Editor 4 and Perforce Helix Visual Client, uploading builds to the SteamWorks test branch

Additionally leveraged communications, developer relations, and customer outreach skills to promote the company's video games and Smart Game Objects at industry events throughout the greater Seattle area

Project Manager T-Mobile July 2014 – Dec 2016

Retained by this top wireless carried to perform release coordination and process governance for all EQM-validated applications

Accountabilities included providing certified exit documentation to the project site, in addition to supporting the test process intake, reporting, defect process, and test closure process to ensure all EQM-supported applications met required SOX requirements and standards for deployment

Facilitated evening and weekend EQM status meetings, bringing multiple groups together to prioritize project phases and interdependencies and tracked an extensive mix of KPIs and daily statistics

Rolled up all monthly accomplishments into a PowerPoint deck to keep executive management informed on the status of monthly deliveries

Additionally mentored team members on best practices and provided training to improve team performance, quality, and bench strength

Test Lead & Project Manager Microsoft Feb 2011 June 2014

Returned to Microsoft to lead a 4-member team in testing software packages for deployment to end-user desktops via SMS and/or MS- selected delivery mechanisms

Provided testing for DMS (Desktop Managed Solutions) and MSIT Operations and Engineering before implementing into the production space

Worked closely with Program Managers, Packaging Team members, and Technical/Support staff to deliver quality packages for deployment

Used Team Foundation Server to catalogue bugs and DCRs for DMS and MSIT

Led the testing of existing packages following any software upgrades and ensured effective bug resolution and fix validation

Maintained team infrastructure using Virtual Machine Manager and Hyper-V Manager and documented all project-related progress, issues, risks, lessons learned, product weaknesses, and best practices to drive continuous improvement

Test Lead & Project Manager Microsoft Dec 2009 - Jan 2011

Returned to Microsoft to lead a 2-member team to achieve targeted quality metrics for Windows Embedded Compact 7 setup products and tools (including operating system bits for ARMv4, ARMv5, ARMv6, MIPPSII, MIPSII_FP, and x86 along with Platform Builder, Compact Test Kit, Shared Source, Windows Embedded Silverlight Tools & Blend Templates)

Developed testing infrastructure, modified WTT automation, created WTT test cases, maintained test VM machines, filed bugs, ran test tools, and created test builds using PowerShell

Maintained and delivered regular reports to all project stakeholders (e.g. test team members, cross-group staff, and management) and scheduled/ran project meetings to review issues and ensure on-time delivery

Software Test Engineer IV Microsoft May 2008 May 2009

Brought in by Microsoft to ensure ISV applications attained device release-quality levels for Windows Mobile, running tests and providing quality assessment to ISVs prior to go-to-market launch

Created test plans, wrote test cases, modified WTT automation, tracked bugs, and worked with external third parties such as Google, Facebook, and Yahoo to resolve challenges

Performed tests on memory, power CPU, Bluetooth headsets, UI, HTTP, radio, stress, GSM, CDMA, localization, display rotation, and app recover ability utilizing tools such as Device Emulator and CEPC MTTF runs in a lab environment

Stepped up and took on Test Lead responsibilities, as required, and additionally tested Sony Ericsson Xperia and other Bluetooth devices on the Windows Mobile platform

Tested Sony Ericsson Xperia on Windows Mobile platform, tested verity of Bluetooth devices, and Bluetooth car testing as a side project

Technical Account Executive Robert Half Technology July 2007 Feb 2008

Strengthened communication, training, and customer service skills through a role with this top technical recruiting firm, focused on providing staffing support local businesses

Responsibilities included sourcing, interviewing, and negotiating rates with technical candidates (both dev and support roles) for open requisitions and supporting the Division Director with setting goals, facilitating team meetings, enforcing accountability, and ensuring projects were completed by targeted deadlines

As part of role, maintained extensive awareness of emerging technologies and analyzed market trends to proactively build/maintain an effective talent pool and candidate pipeline

Independent IT Consultant Sonny Plotner Jan 2007 July 2007

Spent six months handling various independent projects, including configuring wireless networks for clients, building and configuring hardware solutions, and testing UI software applications for local businesses

Software Test Engineer IV Ascentium Sept 2006 Jan 2007

Worked for a digital advertising company with expertise in brand strategy, Web design and development, customer relationship management (CRM), and business intelligence

Gained experience in Agile-based test plan development/execution methods, including the creation of effective test cases and utilization of new QA best practices, processes, tools and approaches

Worked as a Test Lead in conjunction with the Development team, in addition to taking on Project Manager responsibilities during the product development and release cycle

Performed BDT Testing, UI Test, Ad Hoc testing, and Build Verification in addition to playing an instrumental role in building a new test lab to attain the highest level of product quality

Software Test Lead IV Microsoft July 2005 July 2006

Assisted with specification reviews on MSN search engine to clarify features, provide quality assurance input, and help identify ways to make various new technology and software features to optimized site design for a better user experience

Collaborated effectively with Developers, Project Managers, and other cross-functional, cross-group staff members during the product development cycle to achieve superior product quality

Led a 2-member test team in performing build verification tests, ad-hoc testing, user interface testing, and grey box testing of code in XML, HTML, and SQL

Wrote test cases/specifications, propagated builds to test server, and ensured proper compatibility testing

Test Engineer IV Action Engine Mobile Aug 2004 July 2005

Joined the ranks of this mobile advertising company developing innovative technology that lets users of advanced cell phones access sports scores, driving directions, movie times and other information

Held responsibility for testing a suite of client/server applications across multiple platforms

Wrote test cases and performed detailed QA activities including functional testing, stress testing, smoke testing, regression testing, and diagnosis/resolution of issues related to UI, HTTP, radio, GSM, CDMA, localization, and display rotation

Analyzed XML server transactions and SQL queries to gather test data

Tracked hundreds of product defects and software issues from initial discovery through final resolution

Test Engineer IV Microsoft Oct 2003 Aug 2004

Responsible for testing core DVD drivers, codecs, and drivers for Windows Media Center, as well as all service packs associated with each new Windows O/S release

Set up and configured robust test environments consisting of video cards, multimedia cards, drivers and codecs

Performed manual DVD test scenarios, regression testing, ad-hoc, smoke testing, BVT, and automation testing

Partnered with Developers and Program Managers to discuss and resolve any/all bugs

Maintained a series of lab equipment including hubs, switches, and storage devices

Sr. Software Test Engineer Vulcan June 2000 May 2003

Joined this Paul Allen venture as a senior testing engineer, responsible for testing the company’s Mini-PC and MEG products on the Windows CE platform. Provided specification reviews on EMP website to clarify features, provide quality assurance input, and help identify ways to optimized site design for a better user experience

Assisted internal IT staff with software implementation and systems configuration

Conducted user research to assist with product design and development

Provided technical support for installed technical systems and served as a liaison between clients and members of the Advanced Development and Technology Department

Testing activities conducted included test plans, BVT's, ad-hoc testing, black box testing, white box testing, UI test, smoke test, and test case development

Coordinated software upgrades for all EMP museum MEG devices

Updated and tested EMP servers to make Mollie SQL compatible with MEG

Conducted performance and load tests to evaluate a Java-based/XML/HTML browser application that executes queries on a SQL database

Set up test labs for QA and development teams, performed web compatibility testing, and assisted in testing interactive musical software and hardware within a Windows environment

Software Test Engineer II Microsoft March 1997 June 2000

Worked as part of team developing and publishing of games for PC and Xbox

Tested Microsoft PC games and Windows Media Player via BVT's, test passes, smoke tests, ad-hoc testing, UI tests, and black box testing

Developed test cases and recorded anomalies, as well as feature suggestions and improvements, into the MS bug tracking database

Ran setup test passes and registry testing.

Ensured the stability of client/server products

Performed functional testing of internal tools

Supported Recon lead by handling team administration and working closely with project leads and program managers to determine which features should be implemented or cut from products

Product Test Engineer Humongous Entertainment Sept 1996 March 1997

Join a team developing and publishing of iconic brand of children’s edutainment software games for PC

Tested PC/Mac educational software products, gaining familiarity with a wide variety of functional, boundary, and stress testing approaches

Supervised a team of software testers in developing and implementing test cases, plans, and scripts documenting/verifying all bugs discovered for resolution for the engineering team

Consumer Sales & Service Representative Nintendo of America Oct 1992 Sept 1996

Hired as a sales and customer service associate by the Nintendo Power Magazine team, promoting sales of this nationally-distributed publication and showcasing new product releases such as Ken Griffey Jr., Mario RPG, FireFox, FX Skiing and Mario Cart

Answered user questions related to game play and technical support, in addition to conducting consumer satisfaction surveys

Performed ad hoc game testing and stress testing under tight deadlines


Lake Washington High School (1990)

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