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Customer Service Manager

Big Rapids, Michigan, United States
November 07, 2018

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Hannah Mary Schunck


**** ****** ****** *** ****

Big Rapids, MI 49307


Ferris State University Master’s Degree August 2018

Major: Criminal Justice Concentration: Administration

GPA: 3.8

Related Course Work:

Human Resources, Criminal Law, Nature in Crime, Qualitative and Quantitative Inquiry, Law Enforcement Seminar, Leadership, Financial Management

Ferris State University Bachelor of Science May 2017

Major: Criminal Justice Concentration: Law Enforcement/Corrections

GPA 3.5

Related Course Work:

Defense Tactics-Corrections, Ethical Issues in Criminal Justice, Report Writing, Advanced Composition, Current Issues in Criminal Justice, Intro to Corrections, Criminal Law, Criminal Procedure, Firearms, Criminal Justice Assessment, Police and Society, Criminal Justice Internship, and Correctional Clients.

St. Clair County Community College Associates of Science May 2015

Major: Criminal Justice Concentration: Law Enforcement

GPA: 3.3

Related Course Work:

Court Functions, Intro to Criminal Justice, Delinquency Prevention-Control, Correctional Institutions, Supervision Management in CJ, and an additional 5 Criminal Justice classes.

St. Clair High School General High School Diploma June 2012

GPA: 3.3

Work Experience

Muskegon River Youth Home Direct Care Worker September 2018-October 2018

Responsible for clients learning life skills and to help them learn to understand emotions.

G4S Secure Solutions USA Custom Protection Officer (CPO) June 2018-Present

Responsible for arriving on time to long shift hours, desk work, and patrol of two buildings. Must show efficient teamwork daily.

Blarney Castle Oil Company Cashier (CSA) April 2017-June 2018

Responsibilities keeping accurate counts and transfers of various forms of payment, inventory, and handling cigarettes, alcohol, and lottery tickets. Respond to customers quickly and in a friendly manner.

Skills Demonstrated: dealing with diverse groups of people, as well as customer service. Need fast learning skills.

Neiman’s Family Market Deli Clerk September 2014-2017

Responsibilities Know how to open, midday shift, and close. Stock supplies, train new employees, respond to customers quickly and in a friendly manner, clean when needed.

Skills Demonstrated: Communication skills, strong work ethic, cooking skills, time management, handling pressure and stress, and interpersonal skills.

Rochester Police Department Intern May 2016- July 2016

Responsibilities completed 176 hours where I worked with police officers and sergeants, went on ride-a-longs, helped book suspects, learned how dispatch operated, and 12 hours shifts.

Skills Demonstrated: communication with possible suspects and other officers, incident and administrative reports, and punctuality with shifts by arriving early and on time.

Qualified Staffing Operator March 2014-August 2014

Responsibilities factory work, paper work, make 6,000 parts in 12 hours.

Skills Demonstrated: multitasking, fast pace and precise movements, operational skills, and time management. Fast learning skills.


Honor Roll in High School (All four years)

Dean’s List at St. Clair County Community College

Dean’s List at Ferris State University


EMS Safety: First Aid, AED, & CPR Received: June 18, 2018 Expiration: June 18, 2020

CPR for adults and children Received: October 11, 2018

Professional References

Dr. Nancy Hogan, Professor Chrystal Gauthier, Assistant Manager

School of Criminal Justice Neiman’s Family Market

Ferris State University 1167 S. Carney Drive

525 Bishop Hall St. Clair, Michigan 48079

Big Rapids, MI 49307 810-***-**** or 810-***-****


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