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Customer Service Manager

Rome, New York, United States
$15 hr
November 07, 2018

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**** ******** **, ****, ** *****

Ph: (315-****-****

Professional Summary

Service-oriented and has up to 8 years of customer service experience.Core competencies include organizational skills, friendly to others and an independent worker. From the customer service experience I have abstained excellent intercommunication with heath professions, along with time management skills to handle tasks with accuracy and efficiency.


Active learner

Patients and respect for others

Strong communications skills

Accuracy and attention to detail

Ability to adapt

Strong work ethic

Technologically savvy

Excellent organizational and time management skills


Nurse Technician/ Receptionist

St. Elizabeth's Medical Center - Utica, NY 13502

Dec 2012- Oct 2017

Uses computers of various applications, such as database management for patients, Word Processing and Excel Processor

Answer telephones and give information to callers, take messages, or transfer

calls to appropriate individuals.

Create, maintain, and enter information into databases.

Compiles and assembles patient’s charts for operative procedures.

Dictates and writes out consents from doctors orders.

Provides supportive patient care such as taking vitals, answering call lights,

bathing patients, waking patients, and providing any supportive care under the

supervision of a registered nurse.


Diane Graniero (Manager of Ambulatory Surgical Unit)

Cell Number 315-***-****

Unit Secretary for Masonic Dialysis

St Luke’s Hospital

1656 Champlin Ave, Utica, NY 13502

Oct 2017- current

Works under and supports the charge nurse in maintenance of the unit.

Answers telephones and give information to callers, takes messages, or transfers

calls to appropriate individuals.

Inputs orders in to Allscript EMR for our patients regarding blood work

Maintains organization for unit including forms and all patient information

Works with multiple programs including Allscript EMR, CyberREN, Excel Word and Microsoft word.

Faxes and maintains patients information into charts

Assists social workers with patient transportation and retrieving patient information from other medical facilities.


Cindy Christian RN, BSN, CDN (Nurse Manager for MVHS Renal Dialysis)

Office number 315-***-****

David Volz, MSN, RN (Asst. Nurse Manager MVHS Renal Dialysis)

Office Number 315-***-****

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