Melissa Rach
Lockport, Manitoba R1B 1A5
ac7mud@r.postjobfree.com
SKILLS
Communicates well with excellent written and verbal skills
Promotes a strong client focus
Maintains thoroughness and attention to detail
Works well independently or in a group
Knowledge of various computer programs including Microsoft Office applications (ie: MS Word, Excel, PowerPoint, Outlook, Internet Explorer etc.) Lotus, SAP
ACHIEVEMENT AWARDS
Recipient of the Irregular Migration Team, the Deputy Minister’s Award for 2018. (Immigration, Refugee Citizenship Canada)
EDUCATION
1984 – High School Diploma Major, Business Administration – West Kildonan Collegiate
1986 – 2 years Accounting at Red River College - Winnipeg
WORK EXPERIENCE
Canada Revenue Agency (CRA) May 2018 – September 2018
Electronic Data Capturer - Winnipeg, MB
Keyed confidential information from returns and other source documents, verifies, edits, and corrects captured data.
Planned and prioritized own workload of assigned tax returns, information returns, schedules and other source documents to ensure work is completed within prescribed standards and deadlines.
Immigration Refugee Citizenship Canada (IRCC) September 2017 - March 2018
C&I Services Assistant – Winnipeg, MB
Provided on the job training to new employees
Performed numerous support functions, including document copying, scanning, message retrieval and passport control
Participated in the development and redesign of new instructional manuals
Screened applications, scheduling interviews, security and created biometrics for refugee claimant
Determined and established office procedures
Parks Canada August 2017 – September 2017
Executive Assistant – Winnipeg, MB
Created and maintained hard copy and electronic files
Prepared agendas and made arrangements for committee, board and other meetings
Recorded and prepared meeting minutes
Reviewed, processed expense reports and travel approvals
Arranged travel schedules and reservations
Used Lotus for calendar management, created meetings, booked meeting rooms and fleet maintenance
Trimble Engineering Associates Ltd. November 2011 – July 2017
Senior Administrator/Office Manager – Calgary, AB
Entered employee’s time for payroll
Greeted visitors and directed to appropriate person
Answered telephone, electronic enquiries and relayed calls and messages
Opened and distributed incoming regular and electronic mail
Created spreadsheets, graphs and financial reports in Excel
Maintained manual and computerized information filing systems
Organized social functions
Ran monthly reports for payroll, mid-year and year-end reports
Assisted the engineering department with client manuals, ie: splicing maps, binder labels, page numbering
Scheduled, confirmed appointments and meetings
Ordered supplies and maintained inventory
Provided financial functions such as banking, depositing funds, maintaining petty cash and billable hours for invoicing
International Game Technology (IGT) October 2007 – September 2011
Technical Training Coordinator/Scheduler – Las Vegas, NV
Complied with Regulatory Compliance Standards of Nevada
Scheduled conference rooms via Outlook
Attended and represented IGT at gaming conventions throughout the United States
Managed training records for students through the Learning Management System
Maintained petty cash, office supply inventory and coding expense reports
Created reports, schedules and maintained a daily schedule on 3D Metrix for training department of 35 employees
Marketed and sold classes for casino representatives across North America
Arranged air travel and hotel accommodations for 12 trainers
International Game Technology (IGT) March 2006 – October 2007
Customer Service Representative II - Las Vegas, NV
Supported customers with quick response to parts orders
Received and entered parts orders through SAP
Configured conversions for slot machines and managed back orders
Resolved customer complaints in a timely manner
Maintained compliance regulations for jurisdictions
Volunteer Experience
Served 6 years at St. Mary’s Church in Calgary with the Food Bank
Chairman of annual children’s charity carnival in Winnipeg