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Executive Assistant Customer Service

Winnipeg, Manitoba, Canada
November 07, 2018

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Melissa Rach

****-**** ********* ***.

Lockport, Manitoba R1B 1A5



Communicates well with excellent written and verbal skills

Promotes a strong client focus

Maintains thoroughness and attention to detail

Works well independently or in a group

Knowledge of various computer programs including Microsoft Office applications (ie: MS Word, Excel, PowerPoint, Outlook, Internet Explorer etc.) Lotus, SAP


Recipient of the Irregular Migration Team, the Deputy Minister’s Award for 2018. (Immigration, Refugee Citizenship Canada)


1984 – High School Diploma Major, Business Administration – West Kildonan Collegiate

1986 – 2 years Accounting at Red River College - Winnipeg


Canada Revenue Agency (CRA) May 2018 – September 2018

Electronic Data Capturer - Winnipeg, MB

Keyed confidential information from returns and other source documents, verifies, edits, and corrects captured data.

Planned and prioritized own workload of assigned tax returns, information returns, schedules and other source documents to ensure work is completed within prescribed standards and deadlines.

Immigration Refugee Citizenship Canada (IRCC) September 2017 - March 2018

C&I Services Assistant – Winnipeg, MB

Provided on the job training to new employees

Performed numerous support functions, including document copying, scanning, message retrieval and passport control

Participated in the development and redesign of new instructional manuals

Screened applications, scheduling interviews, security and created biometrics for refugee claimant

Determined and established office procedures

Parks Canada August 2017 – September 2017

Executive Assistant – Winnipeg, MB

Created and maintained hard copy and electronic files

Prepared agendas and made arrangements for committee, board and other meetings

Recorded and prepared meeting minutes

Reviewed, processed expense reports and travel approvals

Arranged travel schedules and reservations

Used Lotus for calendar management, created meetings, booked meeting rooms and fleet maintenance

Trimble Engineering Associates Ltd. November 2011 – July 2017

Senior Administrator/Office Manager – Calgary, AB

Entered employee’s time for payroll

Greeted visitors and directed to appropriate person

Answered telephone, electronic enquiries and relayed calls and messages

Opened and distributed incoming regular and electronic mail

Created spreadsheets, graphs and financial reports in Excel

Maintained manual and computerized information filing systems

Organized social functions

Ran monthly reports for payroll, mid-year and year-end reports

Assisted the engineering department with client manuals, ie: splicing maps, binder labels, page numbering

Scheduled, confirmed appointments and meetings

Ordered supplies and maintained inventory

Provided financial functions such as banking, depositing funds, maintaining petty cash and billable hours for invoicing

International Game Technology (IGT) October 2007 – September 2011

Technical Training Coordinator/Scheduler – Las Vegas, NV

Complied with Regulatory Compliance Standards of Nevada

Scheduled conference rooms via Outlook

Attended and represented IGT at gaming conventions throughout the United States

Managed training records for students through the Learning Management System

Maintained petty cash, office supply inventory and coding expense reports

Created reports, schedules and maintained a daily schedule on 3D Metrix for training department of 35 employees

Marketed and sold classes for casino representatives across North America

Arranged air travel and hotel accommodations for 12 trainers

International Game Technology (IGT) March 2006 – October 2007

Customer Service Representative II - Las Vegas, NV

Supported customers with quick response to parts orders

Received and entered parts orders through SAP

Configured conversions for slot machines and managed back orders

Resolved customer complaints in a timely manner

Maintained compliance regulations for jurisdictions

Volunteer Experience

Served 6 years at St. Mary’s Church in Calgary with the Food Bank

Chairman of annual children’s charity carnival in Winnipeg

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