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Administrative Assistant Customer Service

Location:
Calgary, Alberta, Canada
Posted:
November 07, 2018

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Resume:

Danuta Prajzner

Calgary, Canada • ac7mtp@r.postjobfree.com • 403-***-**** • LinkedIn URL

Administrative Assistant

Skillful and dynamic administrative professional with demonstrated capacity to provide comprehensive support to diverse business environments.

Key Qualifications

Thrives in fast-paced and complex industries both independently and as part of high-functioning teams with an aptitude for quickly mastering any new task, tool, or technology.

Analytical and organized as well as highly adaptable, proactive, and pragmatic in problem solving.

Highly focused and results-oriented in supporting complex, deadline-driven operations; proven success in proactively identifying opportunities to identify efficiency, outcomes, and productivity.

Proficient in MS Office Suite, Lotus Notes, Ultera, and various office equipment.

Professional Experience

Winners – City, ST

Sales Clerk, 2014 – Present

Provided clients with support in identifying products and services best able to meet their needs.

Continually source and cultivate new client relationships to drive business and revenue growth.

Great West Life Assurance – City, ST

Administrative Assistant, 2012 – 2017

Delivered comprehensive customer service, both in person and by phone. Completed multiple projects and special requests as needed to support business operations.

Established and maintained filing system to improve business efficiency and organization.

ManuLife Financial Assurance – City, ST

Claims Administrator, 2006 – 2011

Accurately and efficiently registered claims, indexed medical information in ULTERA, and updated client records using RAMM. Processed invoices and cheques in alignment with regulatory needs. Drafted medical letters for claimants and documents as needed. Ordered and traced shipments, coordinated calendar of appointments, and prepared reports on daily and monthly basis.

Registered claims and indexed medical information in ULTERA, and updated client records in RAMM.

Collaborated directly with Case Managers, Rehabilitation Consultants, and Medical Providers to process claims in timely and accurate manner.

Ensured strict compliance with COB and HCSA regulations in processing dental and medical claims.

Educational Background

Medical Terminology Course, SAIT – Calgary, Canada

Poland – Politechnika Wroclawska – Faculty of Enginering – 2 years



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