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Customer Service Medical Billing

Cuyahoga Falls, Ohio, United States
November 07, 2018

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Michelle Demko

*** ******* **

Akron OH *****



•Knowledge of Windows OS and Windows office suite

•Excellent with verbal and written communication skills

•Knowledge of medical terminology and IDC-9 and CPT codes

•Working knowledge of Emdeon electronic claims

•Team player and good problem solver

•Detailed oriented and good at multi-tasking


Data entry Operator

Coleman Data Solutions 9/2015 to 12/2017

•Entered information from scanned documents

•Took various confidential information required to be entered depending on client

•Information had to be entered with high degree of speed and accuracy

•This is second time working for this company

A/R No Response Analyst

Team Health 7/2012-5/2015

•Worked medical claims that had no response for 30 or more days

•Rebilled claims to proper insurance or secondary insurance

•Utilized carrier websites to gather patient information and coverage eligibility

•Made and received calls from insurance carriers to obtain EOB's or other information

Customer Service/Sales Represenative

Ameridial 3/2012-7/2012

•Handled Inbound calls from customers

•Generated a rapore with customers and entered personal data and credit card information

•Worked with customers requesting a free bottle of vitamins to upsell receiving after free bottle is received

Data Entry Operator

Coleman Data Solutions 12/2007 - 2/2012

•Entered personal information from HCFA 1500 forms

•Followed HIPAA procedures

•Worked scanned batches for Ohio Department of Job and Family Services

•Charge entry


Brown Mackie College 8/2011 - 2/2012

Medical Billing and Coding Certificate Degree

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