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Manager Customer Service

Location:
Mesquite, Texas, United States
Salary:
50+
Posted:
November 07, 2018

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Resume:

Maria Aragonez

**** * ******** ******* ******, TX 75216 ac7msb@r.postjobfree.com 408-***-**** Objective

To continue my career with an organization that will utilize my management, administration skills to benefit mutual growth and success.

Education

Heald College, Salinas, California

Associate of Arts, 2009

Associate of Applied Science Degree in Business Administration with an emphasis in Accounting, 2012 Office Skills

• Bilingual/Bi-literate in English and Spanish

• Proficient in Microsoft Word; Knowledgeable in Excel, Access, and PowerPoint

• Multi-task oriented and good organizational skills

• Excellent customer service

• Team player and able to work under pressure to meet deadlines Employment History

Maintenance Resources Inc, September 2017 - Present Denver, Colorado Regional Manager

• Manage schedules and budgets, supervisors, contracts, clients and account locations.

• Oversee daily operations, travel out of state, training of personal, meeting clients, and following up on issues.

• Preparing work schedules, as well as track employee attendance and report hours worked to the payroll department.

• Weekly visiting accounts and providing account managers with audits, ordering janitorial supplies as the client request. KBS / Diversified, January 2015 – September 2017 Dallas, TX Area Manager

• Manage staff of 52-85, responsible for cleaning Retail stores and other facilities

• Interviewing applicants, training new employees and preparing performance reviews if disciplinary action is needed.

• Preparing work schedules, as well as track employee attendance and report hours worked to the payroll department.

• Weekly visiting retail stores and providing stores managers with audits, ordering janitorial supplies as the client request.

• Provide oversight and direction in preparation of account forecasts and budgets. Lopez Tax Service, February 2011 – April 2012 Gilroy, California Tax Preparer CRTP

• Filing Tax returns for clients

• Computer taxes by using mathematical software, as well as completing tax forms

• Using adjustments, deductions, and credits

• Reviewing client paperwork to gather for additional information about taxable income, experiences, and allowances. Ochoa Janitorial Services, September 2010 – March 2015 San Jose, California Office Manager and Accountant

• Supervised staff of 10; Manage multiple accounts to ensure compliance and quality control

• Calculated and reported payroll, Invoices, Accounts Receivable and Payable

• Posting and closing entries, and depreciation of fixed assets West Valley Staffing Group, April 2009 - August 2010 Santa Clara, California Assistant/Data Entry

• Assisted engineers and production team members responsible for developing NVIDIA cutting edge graphics board products

• Tested graphic chips and followed engineering request form

• Performed data entry using Excel.



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