OBJECTIVE

To take a challenging role of contract Business Analyst/Business Systems Analyst and provide efficient and effective solution that would help the organization to increase its productivity in market.

PROFESSIONAL PROFILE

Resourceful, solution-oriented Business Analyst with 15+ years of professional experience working with medium and enterprise-level projects. Specific expertise includes property and casualty insurance, life insurance, financial and health care industries. Possesses experience in all stages of project development life cycle. Self-motivated, hard working and a quick learner with demonstrated analytical and problem-solving skills combined with strong communication and interpersonal abilities.

SUMMARY OF QUALIFICATIONS

Strong experience in the development and documentation of business and user requirements in the form of Use Cases specifications, functional and non functional requirements, creation of Business Requirements Document and Functional Requirements Document and related models including requirements management and traceability.

Extensive experience in preparing Business Case and Request for Proposal documents.

In depth knowledge of Software Development Life Cycle process including Waterfall and Agile methodologies.

Knowledge of ITIL key concepts and ITIL Service Lifecycle.

Experience in developing of set of Key Performance Indicators to measure and monitor the performance of various initiatives and optimize the Company’s strategies.

Effective at interviewing business users, stakeholders and subject matter experts (SMEs); eliciting business needs and translating them into clear and concise requirements.

Extensive experience in Experience in workflow analysis, design and process re-engineering principles.

In-depth knowledge of data model design principles, techniques, and standards. Proficiency in creating logical and physical data models, data mapping, experience in designing a new data warehouse and defining data marts.

Strengths include big picture focus while developing strategic business solutions such as mission statements, statements of work, gap and risk analysis, change management, system and application development, QA, UAT, implementation, mentoring and coaching.

TECHNICAL SKILLS

Packages:

Global Relay Email Archiver, ServiceNow, SCOM, Blueprint Requirements™ Centre, Visual Studio.NET, Adobe Acrobat Writer, WinRunner, TestDirector, Visio, Clarify (CRM), ClearQuest, MS Project, JIRA, Docucorp, Lync 2010, SharePoint, TFS, GanttProject

Technologies:

OOP, MFC, COM, ActiveX, RDBMS, ODBC, UML, Hadoop

Database management systems:

TOAD, Oracle, Sybase, Microsoft Access, DB2, PL SQL

Database reporting tools/Dashboards:

Seagate Crystal Reports, QlickView

Programming languages:

C#, ASP.NET, JavaScript, ClearBasic, Java, C/Visual C++, Visual Basic, XML, Delphi, Assembler

PROFESSIONAL EXPERIENCE

Bank of Tokyo – MUFG Canada

February 2018 – present

Senior Business Analyst (contract)

Worked as Business Analyst on the following projects: upgrade of Core Banking system (SMILE), upgrade of Anti-Money Laundering (AML) system Actimize from v 2.8 to v.8.5, implementation of applications for Deposits, Remittance and Compliance departments in SharePoint, implementation of Global Relay Email Archiver.

Identified business requirements, business processes for Operations and Compliance departments;

Identified data and information requirements, managed collected data including maintenance of data quality and reconciliation;

Created job aids for business processes in IT Help desk, Compliance and HR departments;

Coordinated and led User Acceptance testing, performed user training;

Documented Migration strategy and detailed Migration procedures;

Developed test cases and performed testing to validate functional and non-functional requirements;

KPMG

July 2017 – January 2018

Senior Business Process Analyst (contract)

Worked as Business Process Analyst on Business Enablement Transformation Program to support Organization’s restructuring process.

Prepared and facilitated process design workshops with various stakeholders to accurately reflect current business processes delivered by KPMG National Services Marketing and Human Resources teams.

Identified processes affected by changing Organizational structure and developed process maps, interaction models, systems and roles involved for to-be process. Identified opportunities to enhance and simplify processes thus increasing efficiency and productivity.

Developed roadmap for process changes implementation. Identified training and communication requirements to ensure successful and trouble-free implementation.

Identified IT-related changes required to support Organization restructuring and prepared requirements document for these changes.

OMERS

March 2017 – July 2017

Business Architect / Business Analyst (contract)

Worked as Business Architect/Business Analyst on Enterprise Office 365 Migration project.

Developed Project Charter, Business Requirements documents for the initiative.

Developed Communication plan and prepared Communications to Enterprise to notify of upcoming migration and service changes.

Developed documentation to operationalize Exchange Online, updated existing processes and procedure to reflect the changes.

Reviewed, analysed, and evaluated financial and procurement processes within IT department including roles, responsibilities, key inputs, supporting standards, guidelines and outputs, created process flow diagrams of current and target state processes.

Designed ServiceNow request fulfillment workflows for server deployments, application access and hardware provisioning processes.

Metrolinx

June 2016 – March 2017

Digitization Analyst (contract)

Worked as part of new Digitization team to define and operationalize the I&IT Digitization Pillar.

Developed Business Case document and RFP Document for standing up the Enterprise Analytics function across Metrolinx to improve Analytics functionality and to define sustainable model and implement Analytics as a Services for the enterprise.

Developed Business Case document and RFP document for implementation of Enterprise Central Data Repository by utilising Big Data technology;

Developed Business Case document and defined Strategy to deliver new Metrolinx Mobile App to provide customers with a consistent user experience across all channels and all of Metrolinx lines of business.

Lead meetings with various business units across Metrolinx to define pilot use case to implement Big Data technology and use cases for further enterprise roll-out.

Prepared Business Requirements document for implementation of Insights Marketplace in Metrolinx to allow Metrolinx business units to publish and share data sets and analytical dashboards.

Metrolinx

September 2014 – May 2016

Senior Business Analyst (contract)

Directed the development of comprehensive and strategic business cases with cost/benefit dimensions of proposed projects that were used at management and executive levels for funding and scope decisions.

Worked with IT Executives, Business Executives, Finance, Architects and Senior Project Managers to define, design, develop and deliver IT Project Business Case and Business Requirements documents.

Managed Business Cases’ lifecycle – from initiation to approval by Senior Management Team.

Prepared requirements for RFP/RQQ documents, participated in vendor selection and evaluation processes.

Performed applications and processes research to determine the best solution available to accomplish the goals of assigned initiatives.

Worked independently with minimal direct supervision; prioritized multiple objectives and initiatives; and exercised independent judgment to obtain optimal results.

Toronto Star

January 2013 – September 2014

Senior Business Analyst (contract)

Interfaced with business users and technical teams to create analysis and design documentation for sign-off, including requirements documents, systems requirements specifications, use cases, process flow diagrams, screen designs, reporting specifications, and other business-level analysis and design documentation required by the Flyer Booking System project. The scope of the project included re-engineering of existing desktop application into Web-based solution. This project was implemented by utilizing Agile methodology.

Collaborated with Product Owner and Clients to elicit requirements and documented them for Dev and QA teams.

Incorporated Agile methodology and SCRUM techniques to manage requirements.

Captured user story points, categorized them into respective epics and maintained requirements matrix.

Assisted Product Owner activities by providing high level estimates, prioritizing user stories for the sprint, maintaining product backlog and release sprints.

Defined requirements for Billing process including business rules, process flow, data mapping and security requirements.

Defined requirements for analytical reporting for various business teams: Sales, Accounting, Marketing, Distribution.

Interfaced with IT personnel to ensure application requirements were clearly and completely understood by the team.

Ensured all relevant analysis and design documentation were produced according to the internal processes and provided to all relevant parties.

Worked with QA to provide input into the development of required test cases.

Identified project risks, business issues, process issues and usability concerns.

Greater Toronto Airports Authority

July 2012 – December 2012

Senior Business Analyst (contract)

Responsible for capturing and analyzing business needs to facilitate the successful delivery of technology solutions for Toronto Pearson’s guests and customers.

Documented business process models, engaged stakeholders to gain common understanding of scope, develop, coordinated and maintained process mapping activities and documentation, performed analysis of “as is” and “to be” processes, analyzed the gaps. Performed process analysis and identified best practice to improve productivity and operational performance

Delivered business requirements, workflow diagrams in a software application, functional requirements, business case and functional validations.

Reviewed, validated and prioritized the essential requirements for the RFP (Request for Proposal) - defined the necessary functionality, data and interface requirements, and all other essential criteria so that responses could be effectively and efficiently evaluated.

Conducted stakeholder analysis of proposed business initiative, identified appropriate stakeholders for the project or phase, and determined stakeholders influence and/or authority regarding the initiative.

Elicited and communicated requirements among stakeholders.

TTC

August 2011 – November 2011

Senior Business Analyst (contract)

Responsible for the analysis of TTC IT application portfolio to assess risks, issues and constraints and to identify and prioritize opportunities for improvement that align with TTC IT strategies.

Interviewed SMEs to define for each application: business processes supported, data maintained, business users, technology details, and dependencies between applications.

Defined requirements for Application Portfolio Management system - repository to store information about every application in IT department. Created logical data model for Application Portfolio Management system, created SQL procedures to upload data stored in Access database and Excel spreadsheets into application Oracle database.

Identified the key applications that impacted the budget in terms of ongoing support costs, determined redundant sets of applications and applications that could be retired.

Participated in defining roadmap for staging systems replacements/modernization.

Stratix Consulting

March 2011– July 2011

Senior Business Analyst (contract)

Responsible for the review, analysis, and evaluation of business processes and user needs to create business requirements for Capital Budget Integration Solution project for Cadillac Fairview. The scope of this enterprise-level project involved defining business requirements for new Capital Budget technology solution that would allow creation, approval, execution and on-going management of 10-year Capital Budget Plan for different properties.

Interviewed SMEs to define current major processes in Capital Budget Plan; for each process identified: major roles and responsibilities involved, key inputs, supporting standards, guidelines and outputs created.

Created process flow diagrams of current and target state processes.

Performed analysis of systems currently used to support the Capital Budget and Major Expense Item planning and on-going management processes and identified how they should be utilized by new application

Conducted review sessions with different business groups to ensure that suggested changes in the processes will not disrupt and impact daily activities.

Provided input into the development of presentations for executives outlining the next phases of the project.

Defined high-level requirements for future Document Management System - system that would allow organize and store all supporting documentation including contract agreements, draft and final versions of Capital Budget for every property: invoices, payment documentation, etc.

Prioritized requirements to prepare RFP (Request for Proposal) document for Capital Budget Integration solution for vendor selection.

Canadian Institution for Health Information (CIHI)

December 2008 – March 2011

Senior Business Analyst (contract)

Responsible for the review, analysis, and evaluation of business processes, business systems, and user needs to create business requirements and functional design specifications for DAD Re-engineering project. The scope of the DAD Re-engineering project involved design of a new application to replace current DAD Mainframe system used to collect, process and analyze summaries of hospital discharges and day surgeries reported using ICD-10-CA and CCI codes. Project was implemented using agile development methodology.

Facilitated and conducted requirement gathering sessions with project stakeholders to gather business and functional requirements for DAD Re-engineering project.

Defined business requirements for CIHI Reference Data Model (CRDM) - high-level, corporate-wide reference data model. Requirements were defined based on input provided by CIHI’s SMEs from across CIHI’s business areas and on research conducted on how the concept is represented in Pan-Canadian and international models and sources, for example, HL7, Infoway’s Pan-Canadian EHR standards and SNOMED CT.

Performed gap analysis to compare the existing system with the proposed system and documented new requirements and features.

Created use case diagrams and user interface prototypes using Blueprint Requirements™ Centre.

Prepared Functional Requirement Documents and User Interface Requirement Documents. Ensured all artifacts complied with corporate SDLC Policies and guidelines.

Participated in defining test plans, test cases and performed evaluation of test results.

Contributed to design and implementation of logical and physical data model; created mapping documents for populating data from staging database to data warehouse.

Liaised with other projects’ team to coordinate projects interdependencies.

Provided “what-if” analysis to evaluate impact of various project approaches.

Created and managed Requests for Change (RFCs) to accommodate changes in the project scope and deliverables using JIRA application.

Created knowledge transfer plans and provided training sessions for support team.

Defined business requirements for hospital master data.

Facilitated Data Governance discussion sessions to drive decision-making.

Participated in creation of business analysts’ knowledge base using SharePoint 2010.

Enbridge Electric Inc.

July 2008- December 2008

Business Analyst (contract)

Responsible for the review, analysis, and evaluation of business processes, business systems, and user needs to create business requirements and functional design specifications.

Streamlined existing Change Management process: updated Change Request Form; defined new processes, policies and procedures and documented them. Prepared training documentation using Power Point and conducted training sessions with different business groups.

Performed process and role mapping of the whole organization: identified existing processes, identified roles within the organization, arranged sequencing of activities for each process, and mapped dependencies between processes, created work flow diagrams.

Facilitated and conducted Joint Application Development (JAD) sessions with stakeholders to gather business requirements for new Asset Management system - enterprise solution for meter asset management, meter data collection, data management to produce bill-ready data and presentation to customers via the Web.

Prepared Business Requirements, Test Strategy and Data Migration Strategy documents for Asset Management system.

Responsible for implementation of Change Requests: created Business Impact Analysis documentation, conducted review sessions with business groups, documented business requirements, participated in functional design, testing and provided UAT support.

Filogix Limited Partnership

2006 - 2008

Business Analyst

Responsible for the review, analysis, and evaluation of business processes, business systems, and user needs to create business requirements and functional design specifications for Filogix Express® (Web-based Mortgage Underwriting platform) and Filogix Expert ® (Web-based Mortgage Origination platform). Responsible for gathering requirements for Filogix Exchange product ® - document management solution for electronically managing all of mortgage deal documentation and facilitating transmission from Broker to Lender.

MFX Fairfax

2004 - 2006

Business Analyst

Responsible for retrieving specifications from the business owners, analyzing requirements, defying project scope and costs, designing appropriate solutions, documenting requirements, creating use cases, monitoring project cost and managing scope changes, testing and implementing of applications, providing on-call support for the users. Worked with MFX Insurance Processing System® - web-based processing system for selling Term Life and other insurance products. This software allows agents and insurers, by way of an internet browser, to determine eligibility, rate, quote, bind, issue policy documents and collect payment - all in real-time.

Insurance Bureau of Canada

2000-2004

Business Analyst 2002-2004

Responsible for retrieving specifications from the business owners, analyzing requirements, designing appropriate solutions, documenting requirements, creating use cases, training end users, testing and implementing of applications, providing on-call support for the users. Worked as business analyst on Web Claims Submission and Web Claims Search projects.

Programmer Analyst 2000-2002

Responsible for designing and developing software applications, conducting system testing, training end users, testing and implementing of applications.

Real Estate Agency “Northern Venice”, Saint-Petersburg, Russia

1999-2000

Programmer Analyst

Insurance Company “Russian World”, Saint-Petersburg, Russia

1996-1999

Programmer Analyst

EDUCATION

2002 - 2004

Insurance Institute of Canada

1998 – 2000

Post-Masters studies in economics and finance, St. Petersburg State University of Economics and Finance

Thesis: Risk Management in Insurance Environment.

1988 - 1994

Master’s of Science in Applied Mathematics, Major in Computer Science

St. Petersburg State Technical University, St. Petersburg, Russia.

Business intelligence, scrum, agile, data warehouse

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