Resume

Sign in

Customer Service Support

Location:
Toledo, Ohio, United States
Posted:
November 07, 2018

Contact this candidate

Resume:

**** **********, ******, ** ***** 419-***-**** ac7ms4@r.postjobfree.com

Lawrence R. Wilczynski

Objective

Looking for a position with a company that will continue to challenge me and build knowledge within the organization.

Experience

Nov. 30, 2010 to Present Mercy Health Partners Toledo, Oh Deskside Support

• Customer Service

• Troubleshoot hardware issues on Desktops, Laptops and Printers.

• Replace defective hardware on Desktops, Laptops and Printers.

• Inventory control.

• Software support of operating systems (Windows XP, 7, 10).

• Anti-Virus software support.

• HP printer support

• Service and support of Howard Medical cart and Rubbermaid powered carts.

• Support of McKesson Pacs and Medcon software.

• Software support of Carepath.

• Support of Midas.

• Active Directory support

• Sccm and Appv support.

• Provide a wide range of support on various other software applications.

• Ipad and Iphone support.

• Project management

Jan. 5, 2008 to Oct 30, 2010 BancTec Detroit, Mi

Field Service Technician

• Customer Service

• Troubleshoot hardware issues on Desktops, Laptops and Printers.

• Replace defective hardware on Desktops, Laptops and Printers.

• Inventory control.

• Software support of operating systems (Windows XP, Vista and 2000).

• Anti-Virus software support.

• Shipping and Receiving.

• Service and support of Lexmark printers.

• Service Samsung printers.

• Service and support HP printers

Nov. 11, 1998 to Dec. 9, 2007 Owens Illinois Perrysburg, Oh Client Platform

• Installation and repair of Hp and Xerox printers.

• Setup and repair of Xerox Docucenter copiers.

• Instrumental in moving the company from Toledo to Perrysburg.

• Created and deployed McAfee anti-virus software package.

• Provided a wide range of software support and troubleshooting.

• Setup and Supported Hp and Dell PDA’s.

• Deployed and setup new laptops and desktops to end users.

• Worked on minor network issues.

• Rewired and cable managed network closets, including documenting them.

• Troubleshooting of hardware issues on desktops and laptops.

• Inventory control.

• Customer Service.

• Team leader in assigning work to team members.

• Documentation of new or improved policies and procedures for the department.

Education

Sept. 1996 to May 1998 University of Toledo

Associate Degree; Applied Computer Sciences for

Business Applications.

Certifications

A+, MCP, McAfee Virus Scan enterprise and E Policy Orchestrator. 46 Dell Certifications (List available upon request) References Toledo, Oh

Available upon request



Contact this candidate