**** **********, ******, ** ***** 419-***-**** ac7ms4@r.postjobfree.com
Lawrence R. Wilczynski
Objective
Looking for a position with a company that will continue to challenge me and build knowledge within the organization.
Experience
Nov. 30, 2010 to Present Mercy Health Partners Toledo, Oh Deskside Support
• Customer Service
• Troubleshoot hardware issues on Desktops, Laptops and Printers.
• Replace defective hardware on Desktops, Laptops and Printers.
• Inventory control.
• Software support of operating systems (Windows XP, 7, 10).
• Anti-Virus software support.
• HP printer support
• Service and support of Howard Medical cart and Rubbermaid powered carts.
• Support of McKesson Pacs and Medcon software.
• Software support of Carepath.
• Support of Midas.
• Active Directory support
• Sccm and Appv support.
• Provide a wide range of support on various other software applications.
• Ipad and Iphone support.
• Project management
Jan. 5, 2008 to Oct 30, 2010 BancTec Detroit, Mi
Field Service Technician
• Customer Service
• Troubleshoot hardware issues on Desktops, Laptops and Printers.
• Replace defective hardware on Desktops, Laptops and Printers.
• Inventory control.
• Software support of operating systems (Windows XP, Vista and 2000).
• Anti-Virus software support.
• Shipping and Receiving.
• Service and support of Lexmark printers.
• Service Samsung printers.
• Service and support HP printers
Nov. 11, 1998 to Dec. 9, 2007 Owens Illinois Perrysburg, Oh Client Platform
• Installation and repair of Hp and Xerox printers.
• Setup and repair of Xerox Docucenter copiers.
• Instrumental in moving the company from Toledo to Perrysburg.
• Created and deployed McAfee anti-virus software package.
• Provided a wide range of software support and troubleshooting.
• Setup and Supported Hp and Dell PDA’s.
• Deployed and setup new laptops and desktops to end users.
• Worked on minor network issues.
• Rewired and cable managed network closets, including documenting them.
• Troubleshooting of hardware issues on desktops and laptops.
• Inventory control.
• Customer Service.
• Team leader in assigning work to team members.
• Documentation of new or improved policies and procedures for the department.
Education
Sept. 1996 to May 1998 University of Toledo
Associate Degree; Applied Computer Sciences for
Business Applications.
Certifications
A+, MCP, McAfee Virus Scan enterprise and E Policy Orchestrator. 46 Dell Certifications (List available upon request) References Toledo, Oh
Available upon request