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Manager Project

Bellmore, New York, United States
November 07, 2018

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Laura Style

North Bellmore, NY, ***** 516-***-****

Instructional Design & Curriculum Development

Senior Instructional Design and Curriculum Development Professional with extensive expertise in adult learning methodologies to achieve successful business results across systems, software, and hardware technologies. Develop and deliver training on current industry platforms in eLearning, instructor-led, and virtual instructor-led. Proven success as a Manager, Team Leader, Mentor, and Supervisor for Instructional Designers, Technical Writers, and Trainers.

Technical Skills

• Microsoft Office (Word, Excel, PowerPoint) • Macintosh, iOS, Windows, Windows Server OS

• Adobe Creative Suite (Flash/Animation,

Photoshop, DreamWeaver, Acrobat,

Illustrator, Captivate)

• LMS (SumTotal and Pathlore) and Learning Content Development Systems (Pathlore, SumTotal,

dominKnow) SCORM Compliant

• WebEx and Adobe Connect Video

Conferencing • Java, Action Scripting, HTML, Articulate Storyline, SnagIt

• Graphic Design/Audio Editing with Audacity • VMware Virtual Classroom Creation

• Technical Writing and Assessments • Simulations and Gaming Work Experience:

Canon U.S.A. Inc., Lake Success & Melville, NY 2007–2018 Senior Learning and Performance Specialist, EDU Services Promoted to Senior Learning and Performance Specialist by delivering successful business results. Identified business and budget ($500,000 yearly) requirements in a Fortune 500 company. Evaluated performance skills for target audiences (Hardware and Software/Systems Engineers and Canon’s third- party Dealer Field Technicians) through needs analysis, resulting in effective new and updated curriculum learning paths in the most appropriate learning environments:

• Classroom Instructor-led

• Web-based eLearning

• Self-paced programs

• Virtual Instructor-led

Collaborated with Key Stakeholders, Subject Matter Experts, and Canon Instructors to successfully create technically accurate, performance-oriented courses supported by effective training materials such as presentations, student materials, hands-on lab activities, and student assessment tools to successfully support Canon’s Business Enterprise and Production printers/copiers hardware, systems, and software. Analyzed student feedback (Level 1/Level 3 evaluations) and performance data to identify, address, and eliminate performance gaps and meet course update requirements. Launched and conducted courses in alpha, beta, and Train-The-Trainer phases to ensure Canon Instructors success in presenting new curricula with technical accuracy and consistent business goals across all courses. Managed, coached, and mentored 8 Learning & Performance Specialists to improve instructional design and soft skills resulting in faster development times and more cost-effective solutions for the company. Laura Style Page 2 of 2

Canon U.S.A. Inc., Lake Success, NY 2005-2007

Technical Curriculum Development Specialist, EDU Services Performed target audience needs analyses to design, develop, implement, and evaluate effective instructor-led and web-based eLearning courses for Canon’s third-party Dealer Field Technicians. By attending these courses, Dealer Field Technicians practiced job-related performance skills for implementing, installing, maintaining and troubleshooting Canon’s Business Enterprise and Production copiers and printers.

Ensured the success of Canon Instructors in presenting new curricula with the most efficiency and accuracy. Spearheaded updates for existing courses based on Canon product launch schedules to guarantee business partners and customers received the most current information. Created new certification programs to qualify Dealer Instructors and Field Technicians to successfully support Canon products to reduce Dealers’ service expenses by thousands of dollars while maintaining the highest in customer satisfaction:

• Canon’s ATSP (Association of Technical Service Professionals)

• ATP (Authorized Training Providers)

CA Technologies, Islandia, NY 1998-2005

Supervisor-Instructional Designers and Project Manager Achieved business results successfully and consistently using company/department standards and policies by managing extensive project plans and quarterly budgets of $100,000 for a team of 15 remote Instructional Designers located in learning centers throughout the United States. Proactively determined ways to improve course development processes by providing production tools and support, utilizing proven industry standards in adult methodologies:


• Robert Mager

• Kirkpatrick

Reduced company expenditures by using third party training development vendors. Achieved consistent development and delivery of new courses, scheduled all working resources, and reviewed all course materials to maintain and update course content for currency and relevance. Education/Certifications

• State University of NY at Binghamton

Bachelor of Science - Computer Science and Engineering

• Certified Technical Trainer/Microsoft Certified Trainer (CTT/MCT)

• Red Cross Certified in Advanced Life Saving and Water Safety Instruction

• Volunteer and Fundraiser for the American Cancer Society

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