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Customer Service Administrative Assistant

Location:
Windsor, Ontario, Canada
Salary:
$50,000-$60,000 yearly
Posted:
November 07, 2018

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Resume:

SARA ASIFA ZAMAN

**** ********** ******, ******* **, C: +1-519-***-****, ac7mrc@r.postjobfree.com

HIGHLIGHT OF SKILLS

Communication and interpersonal skills gained working in teams with members coming from various disciplines.

Organizational skills gained through managing multiple tasks simultaneously in administrative positions.

Customer service skills gained through work with individuals where building trust and rapport was essential as the first step before providing service.

Proficient in various computer programs (Microsoft Word, PowerPoint, Outlook, Adobe).

Fluent in English and Bengali.

EDUCATION & TRAINING

Masters of Management (ongoing) December 2018, expected

University of Windsor

Concentration: Human Resource Management

Masters of Business Administration (MBA) March 2015

Leading University

Concentration: Marketing

Bachelors in Business Administration (BBA) March 2013

Leading University

Concentration: Marketing

RELEVANT EXPERIENCE

International Student Ambassador/ISA (On Campus) March 2018-August 2018

University of Windsor

Act as a University of Windsor representative making outbound telephone calls to prospective students to inquire about recent application(s) to the University of Windsor.

Answer general questions regarding program(s) and/or university campus and services.

Seek to constantly expand knowledge of the University of Windsor's academic and co-curricular programs to be able to counsel students within their area of interest and provide accurate information.

Follow-up calls with record keeping and/or inputting information to a CRM system.

Follow-up with prospective students via email or subsequent calls if necessary.

Office Administrator April 2015- September 2017

Royal Institute of Smart Education (RISE)

Assisted students as well as public and school personnel regarding administrative duties.

Completed registration/transfer process for students and maintained relevant records.

Liaised between principal, students and family/guardians to ensure optimal educational standards were achieved.

Scheduled events on the master calendar regarding athletic events and activities and provided information to various personnel and community members.

Communicated in a positive and effective manner with staff, administration, students, parents and/or visitors.

Customer Care Representative January 2013- October 2014

Pacific Bangladesh Telecom Ltd: Citycell

Handled customer queries and provided timely service delivery.

Communicated with customers through various mediums (i.e. in-person, phone, email).

Provided timely and efficient services to customers that were tailored to meet their needs.

Additional EXPERIENCE

Proctor (On Campus) February 2018-Now

University of Windsor

Secure the exam until the student begins the exam session.

Accurately identify the student by photo ID (or other verification, if necessary).

Provide a quiet, well-lit area free from noise and distraction and within supervisory distance.

Verify instructional materials (if any) allowed during the exam process.

Return all papers, including scratch sheets, exam questions and the completed Examination Certificate, to UAF eLearning. Note: photocopying or taking notes from any exam is not permitted.

If necessary, terminate the exam, confiscate any exam materials and immediately notify UAF eLearning by telephone if there is improper conduct on the part of the student or any evidence that there has been a violation of the Student Code of Conduct or the examination process.

REFERENCES

Available upon Request



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