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Product Owner / Technical Business Systems Analyst

Wauchula, Florida, United States
November 07, 2018

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Business Analyst

Programme Manager, Product Owner +1-941-***-****

Self-starter proficient in business process analysis, project / team management and solution delivery.

Industries: Ο Telecommunications Ο Manufacturing (MRP) Ο Financial Ο Wholesale & Retail Sales

Systems & Ο CRM Ο Banking + TSS Ο Workflow systems & processes Ο ERP + MRP-II

Processes: Ο Supply and Distribution Ο Loyalty Programs Ο Reporting Ο e-Business


oBiology and Computer Information Science. B.Sc. (Honours)

Ohio State University December 1999 (Columbus, Ohio.)

oCertified in UML - Modelling language OMG – Object Modelling Group 2010.


Mar 2012 –

June 2018

Owner – Post Consulting (Pty) Ltd – Freelance consultant exclusively offering rapid analysis and delivery of focused solutions within three to a maximum of nine months.

oAgile Scrum Product Ownership and Kanban change management.

oBusiness Analysis and Systems Analysis - Elicitation & documentation of business requirements, feasibility studies,, business process mapping, re-engineering, system documentation, developer & vendor management, co-ordinating quality assurance and delivery.

oProject Management Office (PMO) establishment and introduction of standards and metrics.


Oct 2017 – April 2018

SCRUM Product Owner, Business and Systems Analyst to Capitec Bank

– Cash Management Division – Cape Town, South Africa.

oLead Product Owner over Cash Management for Capitec Bank including:

oCash Accepting & Dispensing hardware & software preventative and fault management

oCoordinating cash-in-transit and ATM replenishment

oCash Planning – the forecasting of just-in-time cash planning, order execution and ATM servicing

oContinual fraud and crime prevention analysis and implementation

oMentored junior analysts

Feb 2017 – Sept 2017

Product Owner, Business Analyst – Bew & Co (Pty) Ltd subcontracted to Sanlam Private Wealth – Cape Town, South Africa.

oProactively kept the COO and CIO up to date with latest developments.

oInstituted a Project Management Office (PMO) in order to coordinate resources across projects and regularly review & re-assess performance of projects and ensure adherence to standards as well as alignment to objectives. Address gaps and facilitate change management.

oPrioritise and groom backlog for best ROI. Define user stories and acceptance criteria.

oParticipate in daily Scrums, sprint planning, reviews and retrospectives. Ensure that the development teams have the required knowledge and skills to complete their sprint. Insulate the team from distractions.

Feb 2016 – Sept 2016

Business Analyst – AutoFast + ZT Clips – Cape Town, South Africa.

Implemented a full end-to-end Enterprise Resource Planning (ERP) solution.

Reference: Tom Schwerdtfeger, +27-21-705-****, Co-founder,

Clients also included Cadiz Asset Management (2012), Pres Les (Pty) Ltd (2013-2014) and Maitland Finance (2015).

Sept 2008 -

Jan 2012

Business Analyst – Atos Origin consulting to Telkom SA –Cape Town, South Africa.


oProject Goal: Automated and sped up service activation and tracking of broadband data services.

Team size: Seven. Duration: Four Months. Outcome: Major success.

Received the 2010 National Leading Light Award for Service Excellence.

Telkom’s highest award. This was the first time the award was ever bestowed upon a contractor.

oProject Goal: Integrated Graphical Information Systems data with Customer Relationship Management data to enhance service delivery.

Team size: Seven. Duration: Two months. Outcome: Success.

oProject Goal: Provided accurate, automated creation of bill of materials to inventory control and technicians. Enhance the usage of specialised technicians and decrease the number of dispatches. Team size: Two. Duration: One month. Outcome: Success.

Duties & Responsibilities:

oMember of the Project Management Office (PMO) reviewing solution proposals.

oRelease Manager: Managed between 20 – 30 developers and analysts each release cycle.

oAnalysed business requirements and Project Managed at times.

oCoordinated and facilitated requirements gathering meetings with role-players.

oDeveloped business / user requirements that meet current and future company needs.

oPerformed feasibility studies.

oWrote functional specifications and test cases. Translated and explained business needs to developers and testers.

oPlayed a leadership role in driving the end-to-end development and implementation of projects in a multi-departmental environment. Supervised, managed, and mentored developers.

oReported to managers and executives the progress of projects; especially any risks in timely and appropriate manner.

oFacilitated and monitored quality assurance testing. Including unit, regression, and user acceptance testing.

o Led technical reviews of proposals to changes to systems. Evaluated the impact and value of changes and formalized them. Made sure that the system development committee was aware of the contents of my impact assessments.

Reason for leaving: Completed contracts.

Reference: Mark Brouwer, Program Manager, 083-***-****,

Aug 2004 –

Aug 2008

Senior Systems Analyst – Dimension Data –Cape Town, South Africa.

British Petroleum, V&A Waterfront, Cape Town. Wrote and implemented functional and technical specifications for a loyalty initiative program (Fuel Master Express) for cash, credit, and electronic payment methods. Team size: Seven. Duration: Six months. Outcome: Success.

British Petroleum, V&A Waterfront, Cape Town. Created a data warehouse of sales, inventory, and franchise information. Team size: Six. Duration: Nine months.

Vodafone: Redressed the supply and billing system for wholesale prepaid vouchers.

Team size: Seven. Duration: Two months. Outcome: Success.

Lufthansa: Overhauled Lufthansa’s Extract, Transform, and Load (ETL) process of their IVR phone system data into a reporting database. Developed a more scalable solution to handle growing call volumes and allow more dynamic processing and disaster recovery in time for the 2006 German World Cup. Team size: Two. Duration: One month. Outcome: Quick win. Success.


Peter King, 082-***-****

Geoff Taylor, 083-***-****

Shaun Rhoda 084-***-****

Jan 2000 –

Jan 2003

Analyst Developer – Tampa, Florida.

Developed financial systems for large volume credit card processing.

Developed in-house work flow systems and an external system for setting up Yahoo merchants to be able to process transactions.

Analysed and implemented customer loyalty solutions.

Upgraded recruitment systems and call centre software.

Automated transaction processing.

Developed ad hoc and scheduled reports for management review.


Immediate manager:

Senior analyst developer:


Analysis: Business analysis (see BABOK below), systems analysis, data modelling, database design, architecture. Extract Transform and Load (ETL) and Business Intelligence (one year of experience in BI.)

7 years

Documentation: Unified Modelling Language (UML certified by OMG), user / business requirements, functional specifications, technical specifications, thorough test case documentation, and release / migration notes.

7 years

Frameworks, Methodologies, Best Practices, SDLC: Business Analysis Body of Knowledge (BABOK) framework and best practices, member and user of the TMForum, New Generation Operations Systems and Software (NGOSS), Business Process Framework process model (a.k.a. eTOM), Applications MAP / Framework, Information Technology Information Library (ITIL), Service Management (ITSM), the Zachman Framework (original Agile SDLC), user-centric design and business of interface usability, TOGAF architecture, Scrum and Kanban development. Active member of Scrum User Group SA (SUGSA)

5 years

Areas of hands-on experience: Telecommunications, banking and financial, customer loyalty program design, credit card transaction processing, billing systems (BSS), customer relationship management (CRM), oil industry, airline industry.

10 years

Management: TELOS, South African College of Applied Psychology (Cape Town), Cert. S.A.C.A.P.

3 years

Database Applications: Oracle, SQL Server, mySQL, Access, Open Ingres.

10 years

Tools: MS Project, various version control systems (ex.: CVS, VSS), Visio, Bizagi (BPML modeller), Enterprise Architecture (counterpart to Aris UML linked repository.)

5 years

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