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Business Analyst

Dublin, Ohio, United States
November 07, 2018

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Name: Shahzada Jahanzeb Akbar

Skills: Business Analyst

Phone No: 614-***-****


Loc:7278 Ballycastle Drive,

Columbus, OH 43235


A thorough understanding of Software Life Cycle (SLC), including planning, analysis, design, development, testing, implementation and production support of software applications.

Ability to lead multiple concurrent projects and activities under time constraints.

Strong in writing effective client documentation including project plan, FRS (Functional

Requirements Specification), URS (User Requirements Specification), process flow diagrams, use cases, and user stories.

Extensive experience planning, facilitating, documenting and managing business, functional and technical requirements.

Strong understanding of SDLC methodologies with experience in both traditional Waterfall and Agile.

Proficient in Microsoft Office (MS Project, Visio, Excel, Word, Power Point, Outlook),

Liaison between business units, stakeholders, and technical teams.

Expertise in writing Business Requirement Document (BRD), Functional Specifications Document (FSD), Non-Functional specification document, System Design Specification, Use Case and training manual.

Translated User Requirements specifications into data flow diagrams by using MS Visio

Systems analysis for development of new and replacement applications.

Technology project management using the SDLC method and earned value calculations.

Kept project managers up to date with weekly project status reports by e-mail, telephone or in-person

Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall

Systems analysis for development of new and replacement applications.

Clear presentation of technology principles to sponsors and senior management.

Working knowledge and experienced in GUI design/prototyping including web interfaces.

Technical writing, gap analysis, and risk assessment for current and proposed systems.

Expertise in working with Office Suite including MS Word, MS PowerPoint, MS Excel, MS Access

Experience in analyzing Business and Technical specifications, developing Use-Case diagrams, Activity Diagrams, Class Diagrams, Data Modeling, Data Mapping and Work-flow Diagrams to test requirements and procedures and formulate robust Business Model using Unified Modeling Language (UML) Techniques and Visio.

Technical Skills

Design Methodologies: Unified Modelling Language (UML), RUP, Agile and waterfall.

Project Management Tools: Microsoft Office tools, Word, Access, PowerPoint, Excel, Outlook, Visio, Access.

Languages : C++/C, C#, Java.

Databases: SQL Server

Tools and Technology: Dreamweaver, Macromedia Fireworks, Flash, Front Page, Adobe

Premiere, MS Office, Adobe Audition and Quick Books.

Professional Experience:

Client: WELLS FARGO BANK, San Francisco CA Dec 2017- September 2018

Role: Business Analyst


Develop a web-based application that allows the bank to monitor potential sales opportunities, and assure that both the relationship banker and teller are appropriately incented


Acted as the primary liaison between the business stakeholders and the development team

Utilized Brainstorming and survey techniques to gather requirements from the end users and documented their needs for the desired application process

Interviewed with SMEs on business group to identify their requirements

Facilitated Joint Application Development (JAD) sessions with stakeholders when necessary to mitigate differences between users and Project Management team

Carried out extensive analysis of the business requirements and subsequently developed high level Use Cases

Utilized the use cases and requirements to develop detailed user interfaces

Prepared basic design diagrams including flow charts, data flow diagrams using MS Visio following the UML conventions

Maintained Requirements, Traceability Matrices and Attribute matrices using Rational Requisite Pro.

Documented the entire requirement in to my Product Requirement document (PRD)

Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing

Conducted User Acceptance Testing (UAT), gathered and documented User Manuals and Business Rules

Guided development teams through Agile (SCRUM) methodologies, assist in developing project work patterns and tailoring scope for new projects


Agile, Microsoft Office suite, Microsoft Visio, Load runner, Test director, Win Runner, JIRA, Rational Requisite Pro, HP Quality Center

Client: REGIONS BANK, Alabama June 2017 –November 2017

Role: Business Analyst


Develop a new Business Banking interface for opening new accounts. The assignment also involved another initiative, which allowed qualifying users to apply for a credit card upon opening a new account.


Identified the strategic and operational direction for the Business Banking Division through focus groups (customer and employee)

Analyzed and documented the current state for the Business Banking account opening process by conducting 1:1 interviews, group sessions and surveys with several departments

Facilitated meetings, JAD sessions, documenting project status, assisting the project manager with the Project Plan and other project management related tasks and reported to the Systems Manager on a weekly basis

Prepared the Business Requirement Document (BRD) and Functional Requirement Document (FRD) for the enhancement of the existing services

Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes

Tracked project progress using Requirement Traceability Matrix (RTM) using MS-Excel

Supported the QA team in preparing the test plan, test scenarios and test cases to be used in manual testing based on business requirements and simultaneously supported on tracing the requirements in relation to the test cases

Initiated Kickoff meetings and UAT Handoff meetings with IT and business owners at the start of UAT and managed several status calls during the testing phase to regulate smooth testing effort

Environment: Agile, SQL, Microsoft Office suite, Rational Requisite Pro, Microsoft Visio, Load runner, Test director, Win Runner

Client: SKANS School University in Lahore, January 2016 – December 2016

Role: Coordinator/ Business Analyst


Participated in implementing variety of new web-based applications for Hospitality, Retail and

Construction industry clients.

Managed project timelines, tracked deliverables & milestones, provided status communications

and set expectations of a cross-functional team involved in project delivery.

Performed cost benefit analysis of potential projects, suggested process improvement

methods for efficient and effective organization-wide policies.

In collaboration with the project team identified, documented and communicated business

needs and proposed IT solutions.

Developed comprehensive project estimates and timelines by soliciting input and collecting

feedback from all impacted stakeholders.

Planed and prepared training documentation and instructional manuals, as needed and

managed on-going system support activities.

Created and executed project documentation including BRD (Business Requirements

Document), FRS, and use cases.

Became deeply immersed and knowledgeable about core business functions, processes and

workflows associated with assigned business areas and projects.


BSc Hons in Applied Accountancy, Oxford Brooks University, UK.

ACCA (Association of Certified Charted Accountancy), Glasgow, UK.

Certifications & Licenses: Commercial Pilot’s License ACCA

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