Customer Service Sales

JEFFREY TULLY www.linkedin.com/in/JeffreyTully

*** ****** **** *****, *******, Ga. 30076 *********@*****.*** 678-***-****

QUALIFICATIONS PROFILE

Performance-driven, insightful Customer Support Person with a proven ability to achieve and exceed expectations in diverse and dynamic business environments.

Highly skilled at analyzing and executing short- and long-term business operations with effectiveness and efficiency, including supervision of staff and selling directly to clients.

Ability to collaborate with internal and external partners in consistently effective ways to grow business and ensure positive outcomes.

Logistics and process orientation across all functions of the operation with established history of strong leadership and capability. Organized and flexible.

Highly experienced with capturing business requirements, identifying capable vendors, negotiating and implementing contracts, and with managing ongoing support of complicated environments.

PROFESSIONAL EXPERIENCE

Business Cards Tomorrow Norcross, GA April 2014 – March 2018

Customer is king customer service rep. Remade the Companies image by killing customers with kindness.

Customer Service Representative, Pressman

Field Customer phone calls and emails.

Assist with problem resolution.

Worked between clients and production to coordinate deadlines

Learned to operate a 2-color press.

Empathize with Customers and cultivate return business .

Itel Networks Atlanta, GA January 2011 – April 2014

Installer and I.T. Consultant

Guided the growth of this initially small cabling company (installs Data and VoIP systems) to an enterprise level player in the industry.

Actively pursue sales opportunities

Assist with bidding process.

Sourced materials and managed the installation.

Set appropriate staffing levels and met labor goals.

Creating increasingly elegant solutions for increasingly complex needs.

Cables PlusPC Norcross, GA November 2009 – December 2010

Workbench Technician

Handled customer phone calls as well as in person visits.

Scheduled and handled repairs of customer computer systems.

Built new systems to customer specifications.

Repair work including hardware and software diagnosis.

Built a repository of images for common laptops.

RENAISSANCE ART ASSOCIATES Houston, TX April 2008 – October 2009

Inventory Control and Information Technologies.

Revised inventory procedures and data handling to increase usability.

Streamlined order entry via inventive use of barcodes.

Sourced products and materials for C.A.R.B. compliance.

Devised and supervised procedures.

Installed and configured networking.

FINE ART LTD Norcross, GA September 1987 – April 2008

Vice President of Operations

Built a solid record of achievement and advancement through increasingly responsible sales and operations positions.

Managed various aspects of back office, warehousing and technology enablement, customer satisfaction and sales support, ensuring company productivity.

Created and managed a hierarchy of teams tasked with each sector of responsibility.

Retained average employee for 10 to 12 years reducing training and retraining costs.

Grew production levels while maintaining level of staffing.

Collaborated with clients and sales force to ensure full cycle customer satisfaction.

Led evolution of all operations-based technology solutions, including hardware, equipment, software and network improvements over time.

Set processes and standards for efficient operations, including detailed accounting procedures operations, production, and creation of original print ads, sales materials, etc.

Created the standards for labeling construction and data layout now used by most of the industry.

Technologies

Networking: Cabling, Cat5, Cat6, Client Configuration, Router/Firewall Configuration RV042, RVS4000, Fluke DTX, ubiquity networks Unifi.

Software: Microsoft Office, Currently Studying Salesforce on Trail head.

Phone Equipment: Allworx, Lucent, Isp turnups.

Operating Systems: Windows XP Forward,

Bar Code Equipment: Symbol, Sato, Zebra

Computer Repair: Servers, Desktops, Laptops

References upon request

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