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Engineer Social Media

Doha, Doha, Qatar
November 07, 2018

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Zak Osman

Telephone: +974-***-***-**



I have over 5 years working in the networking industry. Initially starting at Parseq as a Network Engineer and was responsible for various aspects of the network, ranging from switches/routers to firewalls. Parseq’s network was heterogeneous, allowing myself the exposure to various platforms and technologies. I have also spent a 1.5 years at Capita Updata Infrastructure, initially joining for the Wales PSBA project. My prime responsibility was to migrate the DSLAMs and CPEs onto Updata’s monitoring platforms and standardising the configurations to meet the expectations of the organiation. I was then assigned to Norfolk City Council’s project, which primarily involving Cisco products, upgrading the already existing equipment and migrating the newly installed CPEs onto the new circuit. My most recent role was based at Sky, where I was the focus point for integrating networks within the EMEA WAN for long term SkyQ project.

Technical Skills

• Routing protocols/Layer 3: RIP, EIGRP, OSPF, BGP, ISIS, VRF.

• Switching concepts/Layer 2: VTP, STP, Etherchannel, HSRP/ VRRP/GLBP, MPLS, VPN, Frame relay, GRE, VLANS, CEF, VSS, vPC, FabricPath, IRF.

• Security concepts & Tools: Encryption/Cryptography, Access Control & Port Security, IPSec VPN, SSL, Zone based/CBAC/Stateful Inspection Firewalls, IDS/IPS, AAA, Radius/Tacacs, Linux based Backtrack/Kali, McAfee Network Security Manager & Symantec Endpoint protection.

• Performance Analysis: IP SLA, Netflow, NBAR, SNMP, Wireshark, Nessus.

• Monitoring platforms: SolarWinds, PRTG, Nagios, WhatsUp Gold.

• Operating systems: Various Linux Distros, Windows and Mac OSX. Employment

CACI – Network Services - July 2015 - August 2018

• Sky - Network Security Engineer – February 2017 - August 2018 (Contract) Initially joined Sky to be a part of the support team, which spanned for 2 months. The role was vast and included troubleshooting various issues reported by engineers and developers from diverse backgrounds. The issues reported could range from firewall blockages to routing/switch related issues. The role proved to be excellent in gaining all round experience in a number of aspects, ranging from load balancers, routing/ switching and Firewalls.

I was moved onto the projects department after spending 2 months in support, which was very useful as it provided more insight and allowed myself to familiarize with the network environment. The projects role is different to the support role, as I solely focused on delivering and implementing changes to the time frames provided. The projects I am responsible for are:

• Sky EMEA WAN Integration for SkyQ

The project was demanding as there were a number of deadlines that I had to meet before launching services and applications for SkyQ. The role mainly involves implementing firewall changes and advertising routes that weren’t present in the EMEA WAN routing table, thus allowing end to end reachability.

• Cisco G1 Refresh project

The project was based on migrating from hardware based servers to virtual images. As a result of such migration, a number of firewall changes had to be implemented, allowing the new addresses to the required destinations. Equipment:

• Cisco Catalyst 3750, 3850, 4500X

• Nexus 5k/7k/9K

• Cisco ACS

• PA-5050/5060 - Panorama

• ASA 5555, 5500X series

• Cisco FWSM

• Juniper SRX series

• F5 Load Balancers

• Capita: Updata Infrastructure NOC Engineer – PSBA & Norfolk County Council – August 2015 – February 2017 (Contract)

Working as a part of Updata’s NOC team, which was responsible for both incident requests as well as service requests. My primary responsibility however was to carry out migrations involving Fibre, FTTC, ADSL and EFM circuits. Typical Tasks included:

• Responsible for project delivery as well as providing BAU support.

• Actively involved with project management and the scheduling team to ensure the projects' objectives are being met accordingly.

• Handing incident and service requests directly submitted from customers.

• Was actively involved in troubleshooting issues that the team came across during.

• Liaising with 4th line and TDA expertise when necessary to resolve complex issues, be it network related or application related.

• Answering support calls directly from customers to investigate and resolve faults when they suffice, ensuring SLAs and KPIs are met.

• Assist in troubleshooting LAN and WAN incidents.

• Liaising with service providers to resolve circuit related issues.

• Liaising with different departments to complete or resolve requests. The requests can vary from DNS, proxy, load balancers and firewalls.

• Configuration of Cisco routers for both CE and PE during migrations. Actively involved in migrating approximately 400 sites for Norfolk County Council. Equipment:

• Cisco 1941, 2811, 897VA, ASR920

• Cisco ASA 5500 Series

• Cisco Catalyst 2960, 3500, 3750.

• Adtran Modems/DSLAMs.

• Actelis DSLAMs

• Smoothwall/ Web Proxy

• Bluecoat Series

Parseq Ltd - Network Engineer: June 2014 – July 2015 Responsible for a very heterogeneous network that spans throughout the UK. A focal point for network oriented tasks and solutions. Responsible for the deliverance of both long term and short term objectives that are both dexterous and cost-effective. A demanding role that requires a solid foundation of networks as well as business awareness. Typical tasks included:

! •! Performing analysis and diagnosis of network infrastructure and design. Primarily from Layer 1 to 4, however occasionally the higher levels.

! •! Implementing simulated environments for testing or verification purposes. Portions of the network were simulated with the use of GNS3 to test the impact of the implementations.

! •! Implementation of proposed solutions & verification of a healthy network with the use of management tools, ie IP SLA, Netflow & NBAR protocol.

! •! Keeping documentation of the network up-to-date and error free

! •! Penetration testing with the likes of Backtrack. The tool was also extensively used for port and vulnerability scans, effectively discovering and eliminating potential network deficiencies.

! •! Creation of test plans.

As a team of two network engineers responsible for over 8 sites, the responsibilities are evidently high. Due to the pace and growth of the organization, very recent technologies were deployed and thus the exposure has expanded the already established artillery. The network equipment included:


! •! Cisco PIX 500 & ASA 5505.

! •! Fortigate 40C, 100D, 200B & 200D

Layer 2

! •! Cisco 2950, 2960, 3550, 3750 & 3850.

!•!HP 1080, 2510, 2520, 2650 & 2810.

Layer 3

! •! Cisco 1941, 2620, 6500 & 7200 Routers.

! •! HP ProCurve 5412zl-96G

! •! Juniper EX4200

Other technologies:

! •! Mitel, Snom and Grandsteam IP/SIP phones

! •! Linux FreeRadius, OSSEC, SNORT

! •! Deployment of a Wireless network with HP Procurve 420 Aps

! •! Windows based DHCP server

IT Administrator: 19th January 2011 – 11 February 2011 – Y-Us Charity General IT administrations, End point and Network maintenance. Maintenance of the website was also a core responsibility, configuring and setting up profiles on numerous social media sites, assisting in increasing awareness of the charity via technological mediums. Technical duties consisted of:

• Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices. Maintenance was facilitated with the use of CiscoWorks.

• Administering the whole IT infrastructure, which included:

• Switches 2950/60

• ASA firewalls that were maintained via CCP

• Routers 1841

• Windows based servers.

• Maintaining the website, configuring and setting up profiles on numerous social media sites, assisting in increasing awareness of the charity via technological mediums.

• Basic backup and restore operation in Windows 2003. Desktop Support: 12th June 2007 – 27th august 2008 - Jaznet Internet Café Responsible for various duties ranging from general customer services to setting up and maintaining a healthy LAN:

• Troubleshooting hardware problems in regards to end points within network

• Solving software problems - Microsoft (Windows NT/XP)

• Basic TCP/IP configuration.

• Installing and configuring all the peripherals, components and drivers

Installing software and application to user standards. Primarily Windows based applications.


MSc Computer Networks & Security, Staffordshire University - September 2013 - September 2015 (Distinction)

A very networking dominant Masters Level degree that covers carefully selected modules to better prepare students for the ever growing industry. The course’s focal points are as follows:

The equipment use for the course consisted of:

! •! 2950/60 & 3750 Cisco Switches

! •! 800, 1841, 2600, 2800 and 7200 Cisco Routers

! •! Cisco ASA 5500 Firewalls

! •! Cisco ACS Servers

! •! Cisco IP Phones 7960

BSc Honours in Computing, Leeds Metropolitan University/Hull College, Hull. September 2009 - June 2013.

A flexible course with focus on awareness of business context in regards to social, legal and ethical issues with relation to computer network management/deployment. Employability skills such as transferable personal and interpersonal skills The course’s main focus is to provide extensive knowledge in many aspects of computing, providing the student numerous paths to achieve the desired career. The networking aspects of the course were definitely most appealing.

BTEC National Diploma in IT Practitioners, Sheffield College. September 2006 - June 2009. UCAS Points: 270

An introductory programme to various IT oriented technologies including LAN and A baseline course that has fashioned much of the aspired field in the industry. Certification

• ITIL Foundation v3

• CCNA Routing & Switch

• CCNP Route

• CCNP Switch – Scheduled 11/2018

• CCNP Troubleshoot – Scheduled 12/2018

Courses Attended

• Ethical Hacking

• Python for Networking

• Fortinet & Palo Alto

• Cisco ISE

References Available Upon Request

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