Customer Service Management
Resume:
Deborah Fowler
SUMMARY:
Worked in the quality assurance/quality control department. All work that was performed was to ensure all documentation was up today for audit purposes.
Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures
Monitor regulatory activity to maintain compliance with records and document management laws
As part of the learning management system, all documents including courses and content had to be sent through the quality control process.
Develop, document, or maintain standards, best practices, or system usage procedures
Administer document and system access rights and revision control to ensure security of system and integrity of master documents
Learning Management Specialist
Displays excellent time management with high attention to detail
Works effectively as a team member
Computer literate: Office 2010, Excel, Access, PowerPoint
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Possess effective planning, organizational, communication, presentation and interpersonal skills
Professional known for making managerial decisions, using discretion and processing highly confidential information
SKILLS:
Experience with: Adobe Systems Adobe Acrobat, Document management system software, Microsoft Excel, Microsoft Office Document Imaging, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Scanners
Work Experience:
Incyte Wilmington, DE
April 2018-August 2018
Documentation Specialist
Incyte, Corp is an American pharmaceutical company based in Alapocas, Delaware
Incyte has drug, Jakafi, which has been approved by the U.S. Food and Drug Administration (FDA) and has been prescribed to several thousands of patients in the United States
Monitor regulatory activity to maintain compliance with records and document management laws
Worked in the quality assurance/quality control department. All work that was performed was to ensure all documentation was up today for audit purposes.
It was important that all training documentation be scanned and attached to each employee training records. This had to be done on a daily basis
Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures
Develop, document, or maintain standards, best practices, or system usage procedures
Propose recommendations for improving content management system capabilities
Communicating with Supervisors, Peers, or Subordinates
Evaluating Information to Determine Compliance with Standards
Making Decisions and Solving Problems
Processing Information
Organizing, Planning, and Prioritizing Work
Administer document and system access rights and revision control to ensure security of system and integrity of master documents
Astrazeneca Wilmington, DE
October 1974-January 2012
Learning Technology
AstraZeneca plc is an Anglo–Swedish multinational pharmaceutical and biopharmaceutical company
As part of the learning management system, all documents including courses and content had to be sent through the quality control process.
It was very important that all steps were followed to ensure compliance.
Many times the information had to be revised in order to ensure it met with pharma guidelines.
Define instructional, learning, or performance objectives
Develop instructional materials and products for technology-based redesign of courses
Design learning products, including web-based aids or electronic performance support systems
Teach instructors to use instructional technology or to integrate technology with teaching
Provide technical advice on the use of current instructional technologies, including computer-based training, desktop videoconferencing, multimedia, and distance learning technologies
Training and Teaching Others
Making Decisions and Solving Problems
Communicating with Supervisors, Peers, or Subordinates
Communicating with Persons Outside Organization
Coaching and Developing Others
EDUCATION:
Associate's Degree, Management Information Systems, General
Widener University
Wilmington, DE
January 1985-May 1998
Wedding and Event Planning Certificate
Delaware Technical & Community College
Staunton, De
April 2012 – June 2012
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