Resume

Sign in

Customer Service Management

Location:
Bear, Delaware, United States
Posted:
November 07, 2018

Contact this candidate

Resume:

Deborah Fowler

SUMMARY:

Worked in the quality assurance/quality control department. All work that was performed was to ensure all documentation was up today for audit purposes.

Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures

Monitor regulatory activity to maintain compliance with records and document management laws

As part of the learning management system, all documents including courses and content had to be sent through the quality control process.

Develop, document, or maintain standards, best practices, or system usage procedures

Administer document and system access rights and revision control to ensure security of system and integrity of master documents

Learning Management Specialist

Displays excellent time management with high attention to detail

Works effectively as a team member

Computer literate: Office 2010, Excel, Access, PowerPoint

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills

Professional known for making managerial decisions, using discretion and processing highly confidential information

SKILLS:

Experience with: Adobe Systems Adobe Acrobat, Document management system software, Microsoft Excel, Microsoft Office Document Imaging, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Scanners

Work Experience:

Incyte Wilmington, DE

April 2018-August 2018

Documentation Specialist

Incyte, Corp is an American pharmaceutical company based in Alapocas, Delaware

Incyte has drug, Jakafi, which has been approved by the U.S. Food and Drug Administration (FDA) and has been prescribed to several thousands of patients in the United States

Monitor regulatory activity to maintain compliance with records and document management laws

Worked in the quality assurance/quality control department. All work that was performed was to ensure all documentation was up today for audit purposes.

It was important that all training documentation be scanned and attached to each employee training records. This had to be done on a daily basis

Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures

Develop, document, or maintain standards, best practices, or system usage procedures

Propose recommendations for improving content management system capabilities

Communicating with Supervisors, Peers, or Subordinates

Evaluating Information to Determine Compliance with Standards

Making Decisions and Solving Problems

Processing Information

Organizing, Planning, and Prioritizing Work

Administer document and system access rights and revision control to ensure security of system and integrity of master documents

Astrazeneca Wilmington, DE

October 1974-January 2012

Learning Technology

AstraZeneca plc is an Anglo–Swedish multinational pharmaceutical and biopharmaceutical company

As part of the learning management system, all documents including courses and content had to be sent through the quality control process.

It was very important that all steps were followed to ensure compliance.

Many times the information had to be revised in order to ensure it met with pharma guidelines.

Define instructional, learning, or performance objectives

Develop instructional materials and products for technology-based redesign of courses

Design learning products, including web-based aids or electronic performance support systems

Teach instructors to use instructional technology or to integrate technology with teaching

Provide technical advice on the use of current instructional technologies, including computer-based training, desktop videoconferencing, multimedia, and distance learning technologies

Training and Teaching Others

Making Decisions and Solving Problems

Communicating with Supervisors, Peers, or Subordinates

Communicating with Persons Outside Organization

Coaching and Developing Others

EDUCATION:

Associate's Degree, Management Information Systems, General

Widener University

Wilmington, DE

January 1985-May 1998

Wedding and Event Planning Certificate

Delaware Technical & Community College

Staunton, De

April 2012 – June 2012



Contact this candidate