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Customer Service Manager

Location:
San Andres, Catanduanes, Philippines
Posted:
November 07, 2018

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Resume:

COLEEN M. DESIPEDA

Aguinalgo By-Pass Road San Vicente II Silang, Cavite

+639*********

ac7mme@r.postjobfree.com

EMPLOYMENT HISTORY:

Business Buddy Inc.

General Admin Work from home (part time)

December 2017 – October 2018

Managing all scheduling system for my manager and her clients: (schedule once, snapappointment, calendly and appointy)

Managing all lead generating tools for b2b (salesfully, voice drops, discover, leadsx360, local lead beast, local genius or lead kahuna, webinarjeo and who is ds and google apps)

Creating and preparing presentation for the new system.

Researching and testing all the systems.

Managing email marketing.

Integrating all the tools that we have from the scheduler (calendar), lead generated, email (domain hosting) and G suites, to the CRM system that we are using (Bitrix24)

Responsible of uploading presentation to moodle as a online learning system of LMS.

Part of the marketing planning and research.

CFS Group

Assistant Admin Work from home (part time)

Jan 2018 – October 2018

Managing all scheduling system for my manager and her clients: Snapappointment

Researching and managing lead generating tool for b2c. (salesfully, voice drop)

Creating and preparing presentation for the new system.

Evaluating candidates CV/resume for the job posting. I am also responsible for job posting for different job portals that is available.

Researching for distress properties and researching for the owner’s contact details.

Outbound call for the owner of distress properties. Online Training Manager (Financial), Intelenet Global Services Bonifacio Global City Taguig City

June 2016 – August 2017

Training and assisting client with their client with the new system (online banking for a UK Bank).

Making sure to resolve the system error on the first call and making follow up call if the system is working proparely.

I am always included on the top 20 trainers.

Customer Services Representative (Financial), Sutherland Global Service Bonifacio Global City, Taguig City

February 2015 – February 2016

Answering all clients’ inquiries in a timely manner on the first call.

Basic troubleshooting the account of the customer like the log in issues, sending and receiving money on their account.

Technical Support Representative, Spi Global

Ortigas, Pasig City

May 2012 – October 2012

Assisting the customer with the troubleshooting there server. (like website, emails, everything that was on their hosting plan or account), with the billing inquires and problems and with their domain registrations. Teletech, Teletech

Robinsons Cybergate Plaza EDSA, Mandaluyong City

April 2011 – September 2011

Assisting customer to all mobile concern like, internet, text messaging and the like.

Customer Care Representative, West Contact Service Makati City

October 2007 – February 2008

Assisting customers with billings, activation, and payment. Customer Care Representative, Teleperformance Philippines, Inc. Ortigas Center, Pasig City

July 2005 – August 2007

4 is the Average Customer Satisfaction as for survey conducted by our client

(5 as the highest ).

Assisting customers with billing, payments, and activations and other concerns.

Up selling other product to all the customers.

Collection Agent, Riscuity Asia Inc.

The Peak Bldg. L.P. Leviste St. Makati City

June 2004 – May 2005]

Assisting debtors for arrangements/terms of payments that would be beneficial both to our clients and the debtors. Collecting Charged off or pass due accounts for our clients.

Training Attended:

I have a training with Real Estate Documentation and processes.

I am trained to do marketing write up for Real Estate. EDUCATIONAL BACKGROUND:

Assumption College - Bachelor of Science in Commerce Major in Marketing Completed 3rd year college 1997 – 2000



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