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Manager Service

Location:
Doha, Doha, Qatar
Salary:
15000
Posted:
November 07, 2018

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Resume:

Anjum Sayad

Mobile - +974-********

E-mail - ac7mkk@r.postjobfree.com

PERSONAL SUMM ARY A reliable, capable and enthusiastic Professional who is able to take on to the next level Possessing extensive experience of supporting, developing and motivating teams to do better and to drive continuous improvements across a range of work activities. Also having a track record of coming up with practical improvement initiatives which enhance a company’s overall effectiveness and harnesses the latent potential of its workers currently looking to join a suitable organization that rewards hard work and offers good opportunities for career development AREAS OF EXPERTISE

● Leadership

skills

• Cost control • Commercially

• IT skills • Forward aware

planning

• Dynamic

• Customer service • Communication skills • Time management CAREER HISTORY

Trimoo Parks Qatar: Park Service Executive

March-2017- Till Date

Trimoo Park is a theme park company which is working on opening four theme parks in Doha Festival City.

Angry Bird World, Virtuocity, Snow Dunes & Juniverse are the four theme parks we are planning to open by the end of the year.

We have already opened our first park Angry bird indoor in May 2018 & will be followed by Angry bird outdoor, Snow Dunes & Virtuocity opening by the end of 2018.

I have been a successful part in planning & executing the opening of the Trimoo parks.

Have taken active part in hiring & interviewing line staff & Team leaders.

There are in all 80 staffs reporting to me. Which includes team leader, Cleaners, Laundry attendants & facilities stewards.

I am responsible to handle all venders & suppliers for the Venue which includes (but not limited to) Pest Control, Waste management, Suppliers offering Spider & high level Façade cleaning.

I have been trained to work under the HSSE guidelines for safer work environment.

Responsible for on job training for the department, making weekly duty schedules, monthly attendance for the team & achieving departmental targets in the given time frame.

Highly organized and detail-oriented Taking care of inventory & store stocks & doing the ordering accordingly to maintain sufficient supplies stock.

Maintaining the upkeep, cleanliness & hygiene of the four parks as per the set standards.

Taken active part in Budgeting, Pre-opening Purchasing, Shortlisting & hiring candidates, Etc.

Also taking care of the Staff accommodation compound as a compound organizer.

When dealing with employees, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organization

Management of staff with regard to company requirements for outsourced personnel

Arrange, coordinate and delivery of Training for staff working within the residential buildings

Management of service provision in accordance with specified procedures and instructions

Management and control of keys for accommodation buildings (third parties and residents)

Perform apartment inspections and inventory checks in accordance with procedures

Escalate any issues identified during the inspection to the HR Department

Ensure documentation and administration processes are managed and for audit purposes

Ensure new staff or staff leaving the accommodation buildings are checked in/out according to procedures and in liaison with HR with regard to any issues

Perform and carry out duties as instructed by the directed by the Head of Facilities

Incharge in setting up & allocating staff in the staff compound as per the grading & set criteria’s.

Involved in the Set up & maintaining of the laundry in the park for the cleaning of the specialized outfits for the snow park.

Qatar National Convention Centre: - Public Area Housekeeping Supervisor November 2011 – March-2017

• Responsible for handling & maintaining the Exhibition section in the convention Centre.

• Has been a successful part in planning & executing of many huge exhibitions that took place in QNCC.

• My role at QNCC is to implement an effective and efficient supervision on all housekeeping activities assigned to staffs, maintaining a high level of cleanliness standard in guest areas and handling housekeeping related requests.

• Also having experience in handling Theatre Live events, Conference halls events with very high profile clients including guests from the Royal Family of Qatar.

• Identifying and evaluating employee training requirements

• Delegating work duties to individual staff members.

• Responsible for supervising a team and ensuring those duties are completed within strict timeframes developing a safe working environment by adhering to all necessary health and safety requirements and legislation.

• Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guest areas and public areas.

• Initiated in giving ideas to meet business objectives and goal

• Maintaining a high standard of personal appearance and grooming

• Highly organized and detail-oriented Taking care of inventory & store stocks

• Resolving problems using good judgment

• Can work well in stressful, high pressure situations

• Ability to make progress on multiple assignments under time constraints Hotel Miramar Al Aqah resorts Fujairah: - Room Service Supervisor April 2011- September-2011

• Operating successfully as a supervisor in room service department handing a team of 15 team members

• Responsible for daily work allocation & follow ups.

• Taking care of inventory & store stocks

• Proven track records of accomplishment of satisfactory resolving guest concern

• In the absence of manager responsible for floor plan, assignment of jobs, inventory maintenance

& revenue management.

• Keen eye for detail which leads my being assigned to the room service Hotel JAL Fujairah Resorts & Spa U.A.E: - Housekeeping Floor Supervisor (Rooms division) Oct 2009-Jan 2011

• Handling Guest Requests & daily administration on the desk.

• Inspecting rooms according to the set standards & making sure to release a perfect room.

• Handling staff training & load charts (staff attendance).

• Maintaining high standards of service as per the set SOP’S & client profile.

• Recognized for exceeding guest expectation & creating a “WOW” effect for our esteemed guest.

• Taking care of inventory & store stocks.

• Handling all the inward & outward details of invoices for the suppliers.

• Taking care of guest complains & successfully resolving their need

• Responsible for anticipating & exceeding demands of high profiles guests

• Responsible for daily work allocation & follow ups. Anand Corporate Services: - Guest Relation Manager (Administration) Feb 2007 – Sept. 2008

• Responsible for a company guest house with 17 rooms in Pune city belonging to Anand Group which has in all 7 Automotive parts manufacturing company in Pune city.

• Operating within strict budgets, employing, training and supervising 12 staff on daily basis.

• Responsible for the Administration profile in the guest house & internal communication.

• Allocating rooms in the guest house or hotels according to availability, arranging ground transport, providing items required for normal day to day routine.

• Coordinating and arranging for various events for company.

• Clearing of Invoices & payments for Vendors.

• Helping in Facility management

• Taking care of Load charts (i.e. Attendance) for the employees.

• Maintaining the upkeep, cleanliness & hygiene of the guest house Hilton Dubai creek: - In room Dining supervisor

Aug 2003 to Sept. 2006

• Was operating successfully as a supervisor in room service department handing a team of 13 team members

• Promoted twice in 2 years & achieved the supervisory position. Also awarded for the Best team member of the year 2005

• Increased sales volume by up selling & suggestive selling to prominent clients.

• Responsible for anticipating & exceeding demands of high profiles guests

• Proven track records of accomplishment of satisfactory resolving guest concern

In the absence of manager responsible for floor plan, assignment of jobs, inventory maintenance & revenue management.

• Keen eye for detail which leads my being assigned to the room service.

• Responsible for on job training for the department, making weekly duty schedules, monthly attendance for the team & achieving departmental targets in the given time frame.

• Trained several new team members on old & new product knowledge as a part of new changes Brand Experience:

• Park Hyatt Goa Resorts & Spa: - Restaurant Hostess

• The Central Park Hotel: - Room Service Supervisor

• McDonalds India: - Customer Care Relation Manager TRAINING

• Attended supervisory training in Hilton Dubai creek.

• Certified trainer for the department.

• Awarded Best Team member of the year 2005.

• Attended license to review training.

• Attended Food & hygiene training from Johnson Diversy Ltd.

• Telephone etiquette training in Hilton Dubai creek. KEY SKILLS • Having a responsible attitude, remaining calm under pressure and possessing superb decision making skills.

• Promoting good work practices.

• Able to build a positive rapport with staff & Guest’s.

• Assigning tasks to staff & clearly explaining how those duties are to be done.

• Discipline staff and when required correcting them.

• Superb people management skills.

• Carrying out risk assessments.

• Able to introduce new processes to a team and organization.

• Calmly responding to accident and emergency situations.

• Setting goals and objectives for individuals and teams. ACADEMIC DETAILS: Bachelor’s in Arts

REFERENCES: Available on request

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