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Genera Manager - HR Admin & Training

Manama, Manama, Bahrain
November 07, 2018

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Rafiq Ahmed


M: +973-******** M: +973-********



Highly versatile and accomplished senior strategic and operational HR leader offering over 23 years of cumulative experience in the areas of HR operations, training and development, recruitment, compensation & benefits, talent management, organisational realignment and restructuring. An impressive record in international and culturally diverse settings of streamlining and improving performance in HR operations, developing and implementing organisational solutions and applying overall human resources expertise, to impact accomplishment of strategic goals.

Skilled researcher and administrator, hold MBA degree in Human Resource, instrumented in introduction and implementation of ERP system.

Key Responsibilities:

HR Strategies & Policies

Design and implement impactful HR Strategies & Processes to deliver results for the group.

Proactively identify, plan and through the team, implement process improvements across functions that increased efficiency by utilizing the HR system and enhancing employee experience.

Oversee the policy development and implementation process, guide, directed and updated as & when required

Delivered a consistent employee experience across all units and locations of the company, through the creation of strong HR processes and governance.

Align the staffing process to operational needs, as well as the strategic mid-term and long-term plans of the company; bring continuity and predictability to the staffing planning and process.

Organization Development & Change Management

Researched, analyzed ideas to the develop HR strategies to ensure that organizational development initiatives are appropriately integrated and aligned with strategic and business goals.

Facilitated organization and leadership development efforts to address root causes of human resource issues.

Designed and delivered OD and change management strategies, processes and interventions that supported the organization’s high performing ambitions. Initiated a high-performance culture, promoting valuing learning, continuous improvement and diversity.

Advised & supported line managers on appropriate team structure & design to meet current & future business needs.

Supported specific performance improvement initiatives through the implementation of a new behavioral competency framework and 180-degree feedback process.

Designed and facilitated in-house events (e.g. workshops, open office forums) as required.

Compensation and Benefits

Prepared compensation and benefits budgets, including the regular monitoring & adjustments and updated the management from time to time.

Designed & Implemented C&B processes like the salary planning, bonus planning, new benefits introduction, etc.

Partnered with corporate compensation on benefits, pay grades and market competitiveness.

Provided the highest quality HR products and services through administrative excellence at all ties, which ultimately will result in achieving the organization's short and long-term objectives.

Talent Acquisition

Developed recruitment strategies and facilitated development of appropriate organization structures that defined roles and responsibilities and manpower requirements.

Participated in formulating policies related to talent attractions and talent acquisitions.

Participated in employer branding activities to increase brand reach, both internally and externally.

Involved in strategies for forecasting hiring needs from approved staffing plans. Prioritized request fulfillment. Periodically supervised tracking of Talent Acquisition activities and department/division coordination’s.

Collaborate with corporate talent acquisition to align resources for the site to include: workforce planning, sourcing, and recruiting.

Training and development

Accessed training needs and developed recommendations for new programs.

Outlined training requirements for departments head.

Established educational and general training requirements for advancements.

Developed universal open door system to gather feedback from new and established employees.

Aligned training program with compensation structure.

Created new –hire orientation programs to get employees up to speed more quickly.

Performance Management

Developed and implemented group-wide performance management program and provided advice and recommendations to management and staff.

Periodically reviewed human resource management performance measures, and implemented necessary course corrections

Developed and implemented company core competencies, core values, and key performance measures into performance management system.

Developed coaching and mentoring schemes to support employee development and the achievement of Personal Development Plans.

Provided advice & support to line managers on decisions pertaining to people matters/strategy and ensured elevated levels of ownership on talent engagement, retention & development agendas.

Talent Management, Learning & Development

Developed the organization’s approach to talent management and succession planning and coordinated the contributions of key stakeholders to ensure effective implementation.

Worked with line managers on the design and delivery of appropriate and relevant Personal Development Plans for their employees; commissioned and evaluated agreed internally-delivered interventions and ensured best use of the training & development budgets.

Drive succession planning, talent identification and talent reviews.

Lead manager and employee development efforts throughout client groups including leading skills development workshops, encouraging participation in training and development, and working with managers to create employee development plans.


Set up Training & Development function which benefited organization as well as employees. Received awards from the Ministry of Labour and Specific Council for Training in Retail for the best training practices during the years 2008, 2012 and 2013.

Successfully worked on projects related to Employer Branding, which improved attraction and retention rates of desired talents.

Improved operational efficiency & reduce recruitment errors thereby reduced cost (40% reduction) and time of recruitment.

Introduced schemes and methods to improve the number of local talents at various level of staff hierarchy.

Standardized HR Policies & Procedures to avoid financial and legal risk, improve corporate image and culture. Facilitated smooth operational running with documented procedures & clear lines of accountability

Successfully completed projects on Pay grade, compensation & benefits mapping.

Aggressively and systematically reduced cost on major fronts like Vehicle Leasing/Repair & Maintenance, Electricity & Water bills, Printing & Stationary, Medical, General Maintenance, Travel Expenses, etc.

A.J.M Kooheji & Group

Bahrain, Since October 2007

GM – HR, Administration and Training

A.J.M. Kooheji Group B.S.C. © is one of oldest (1890) business houses in Bahrain, UAE, Qatar, Iraq and Libya. The Group has diversified business which includes Electronic (LG), Marine & Motorbikes (Yamaha), Tyres (Bridgestone), Manufacturing Units (Small Boats & Furniture Factory), Furniture Showroom (Retail), Building Materials, Global Piling Co., M.E.P. Division, Life Style Division, etc.

The Group is a market leader with an impressive portfolio and a reputation for quality products and exceptional service.

Reports to: Group CEO

Job Profile:

Working closely with the management team to lead, direct and manage the human resources, administrative and training functions for 850 plus employees of the group, ensuring effective development and implementation of strategies, processes, policies, procedures and services in order to support the achievement of business objectives in line with the vision and mission of the organisation.

Developed an optimum organizational structure for the group in consultation with Group CEO and the senior management team in order to ensure unity of command and facilitate the efficient operations across all units of the organization.

Act as an advisor to senior management team on all HR matters to facilitate achievement of business goals.

Lead the development and implementation of HR strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across the group.

Set in place a backbone of key HR & Administration policies & procedures, formalizing new on-boarding and orientation processes for employees in compliance with the statutory laws while delivering a quality, cost-effective service to the organization.

Manage the recruitment process from sourcing through offer stages. Recruited the right people with the right skills to increase productivity & reduce turnover. Reduced cost and time of recruitment.

Lead a full salary benchmarking and pay banding exercise for national and expatriate staff leading to salary alignment exercise

Directed and ensured that all HR Admin & Training departmental reports are completed timely and comply with international principles of corporate governance and standards.

Direct the preparation and consolidation of the HR department budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/ revenues, areas of unsatisfactory performance are identified and potential performance improvement opportunities are capitalized upon.

Baharainisation: Directed and supervised the development and implementation of a Baharainisation strategies to attract, develop and retain Bahraini Nationals to establish a qualified talent pool and support Baharainisation targets in order to facilitate the achievement of the company and Bahrain government vision.

Restructure the Permanent Health and Private Health Insurance programme across the Company resulting in significant cost savings, improved benefits and reduced administration.

Successfully transformed and restructured training and development, compressing new hire training lifecycle, achieving a reduction in cost and shorter lead time to operational competence

To ensure all immigration, ministries and other legislative procedural formalities are met, effectively and efficiently for Bahrain, UAE, Qatar, Iraq and Libya.

Initiated, designed and successfully implemented Appraisal System across the group including organizing ’one-to-one’ career coaching for Operational Management and Succession Planning.

Dasman Centre W.L.L.

Doha, Qatar from September 2003 to March 2007

"Dasman Centre, one of the leading business houses in Retail as well as Wholesale markets, having a chain of Hyper Markets, Supermarkets, Fashion Brands and Departmental Stores.”

Group Human Resource Manager:

Reported to: Group GM

Direct managerial responsibility for 500+ staff (HR, Administration, Training,)

Drove the Company’s ‘Transformation’ programme by the development and delivery of training, education and communication initiatives. Pioneered the development of multi-functional teams to achieve improved communication structures within a process driven organization. Managing for Profitability, Customer Service and Productivity.

Designed and regularly updated company’s HR policies and practices and adapted them in accordance with labour laws and government regulations. Implemented & ensured that such policies helped in managing the retail business and its people. In addition, interpreted and communicated local policies and procedures.

Developed an annual manpower strategy particularly in budgeting and recruitment planning for meeting the needs of all departments/branches/business units. Identify the positions to be filled either through internal promotion or by recruiting externally and arrange & participate in selecting process to yield the best candidate.

Participated in developing compensation and benefits programme. Periodically conducted market surveys for accessing the competitiveness of salary packages, incentives and perks as per the retail standards.

Developed and updated all job descriptions and validating reports. Worked towards developing teamwork training programme, project based work and getting managers as well as employees to work in a teaming environment.

Assist line management in defining effective organizational structures and work systems.

Shaped and implemented a new performance managements incentive system and annual company bonus for operational and back office staff members

Interacted with Employees on various employee issues of welfare to enhance employee satisfaction as well as maintaining proper internal communication, promoted harmonious employee relations & timely resolution of grievances, including counseling & conflict management.

Managed Performance Evaluation and Reward Management System for talent retention.

Arranged training programmes to meet the business needs. Identified training needs analysis, developed strategy and plan, including building cost-benefit analysis for all training

Acted as a change agent and implemented a comprehensive change management system to support effective communication and the smooth adoption & acceptance of new processes across the organization

Kokan Bank Ltd. (Bombay – India)

June 1994 – July 2003

Human Resource Manager

Reported to GM

Ensured the effective implementation of plans, policies and procedures through leadership of a specialist HR department team - setting goals and objectives, managing performance, developing and motivating employees - in order to ensure the highest levels of performance are achieved.

Strategized and implemented manpower plans to meet the requirement of all departments and levels, and effectively draw recruitment plans, to place new recruits according to manpower plans.

Liaise regularly with the General Manager and other Executives in order to understand ongoing business activities and development and the implications that will have for HR service support

Prepared management information reports in order to ensure that the General Manager and other Executives have the relevant information needed to support strategic decision-making.

Implemented management techniques aimed at maximizing talent retention.

Conducted surveys to establish employee satisfaction levels and draw/propose remedial action for improvement.

Created positive, stable and productive working environment, to secure business output and growth.

Conducted job analysis and analyzed occupational data such as physical, physiological and training requirements of jobs and developed written summaries such as job descriptions, job specifications and lines of career movement.

Implemented human resources information systems for ensuring record keeping and reporting requirements are accurate and timely.

Managed overall competitiveness and alignment between the branches and bank’s guidelines and also implemented reward and recognition program.

Administered industrial relations issues, negotiations with two major unions and mediation through the Company’s Joint Consultative Committee. Communication with Union bodies on all arbitration issues.

Resolved all outstanding industrial disputes for a totally unionized workforce.




MBA - Masters In Human Resources

Development And Management

Jamnalal Bajaj Institute of Management Studies, Mumbai, India

SAP R/3 (Human Resources Module)

Hi Tech Technologies, Mumbai,India

Bachelor of Commerce

University of Bombay,India

Diploma in Personnel Management

Wellingkar’s Institute of Management Development and Research, Mumbai, India

Diploma in Business Management

Wellingkar’s Institute of Management Development and Research, Mumbai, India

Diploma in Computer Programming

Profile Academy, Mumbai, India


Visiting faculty at Wellingkar’s Institute of Management Development and Research, for Post Graduate Management Courses.

Visiting faculty at Jai Hind College of Management Studies, for Bachelor of Management Studies (B.M.S.).

Davar’s College of Commerce, Banking and Language Studies for Corporate Training.

Offered corporate trainings/seminars for companies from various industries like banking, petroleum, service, insurance, retail, etc.

Personal Details

Date of Birth: 30th July 1971

Marital Status: Married

Languages Known: English, Hindi and Marathi

Interest: Cricket, Reading, Music and meeting people

Driving License: Valid Driving License of GCC

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