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Administrative Assistant Customer Service

Wilmington, Delaware, United States
November 06, 2018

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Elizabeth Calio

* ****** ***** * Wilmington, DE * 302-***-****

Administrative Assistant

BDO USA, LLP, Wilmington, DE May 2017 to Present

Greet, welcome clients, answer phones

Process tax returns for client delivery

Word processing for Financial Statements

Order supplies, coordinate meals, maintain office machines Medical Secretary II, General Surgery Department

Nemours A.I. DuPont Hospital, Wilmington, DE November, 2014 to May 2017

Process physician payment requests and reimbursements for annual memberships and travel

Triage phone calls

Register and schedule patients in database according to urgency of care necessary

Use Excel spreadsheets to track patients most at risk if not seen by a physician

Manage multiple physician’s calendars who visit multiple different NICUs per week Pastoral Care Volunteer

Nemours A.I. DuPont Hospital, Wilmington, DE March, 2014 to November, 2014 Administrative Assistant

Anchor Health Properties, Wilmington, DE May, 2013 to March, 2014

Accurately entered invoices and payment requests in accounting system

Generated check runs and reports and mailed payments

Coordinated documentation of Insurance Certificates and W9s

Reviewed forms for completeness and requested additional info when necessary Customer Service Representative

Corporation Service Company, Wilmington, DE January, 2011 to May, 2013

Processed payments for corporate clients using credit accounts and wire transfer

Created new process in Excel to forecast upcoming expenses

Managed relationships with more than 80 business partners

Spearheaded process improvements that generated revenue and lowered expenses Compliance Analyst

Wilmington Trust Company, Wilmington, DE May, 2007 to January, 2011

Tested bank processes for control weaknesses

Planned, executed, documented, and then completed testing of Payroll and Accounts Payable

Using PowerPoint, facilitated audit meetings to improve compliance controls Skills

Microsoft Office products including Word, Excel, PowerPoint, Access and Outlook; Google products including Documents, Drive, and Gmail; Education

University of Delaware, Newark, DE; BS in Accounting

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