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Customer Service Representative

Largo, Florida, United States
November 06, 2018

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Lori A. Andrews


Professional Profile

Experienced professional with over 6 years of Work for Home/Front Desk/Accounts Payable/Administration experience. Honest, dedicated, Analytical and detail-oriented individual with excellent problem-solving capabilities. Seeking a position where I can utilize my skills to benefit a company.


General Office skills, including data entry, ten-key by touch, typing, sorting & filing

Strong MS Word, Excel and PowerPoint skills

Skilled in SAP, Oracle, Servigistics and MRPS

Attention to detail, multi-task and organizational skills

Excellent customer service & professional etiquette skills


Asurion 2018-Present

Customer Service Representative

●Responsible for directing calls

●Taking claims


EEI Manufacturing 2017-2018

Planner/Material Coordinator

●Responsible for planning production inventory requirements to support production work order requirements

●Knowledge of production processes, quality control, costs and other techniques for maximizing the manufacture and distribution of goods

●Utilized EPR system to auto-generate work orders

Honeywell 2010-2017

Technical Services/Customer Service

●Developed and maintained Systematic Cycle Counting/Audit processes for inventory

●Responsible for reviewing demand in SAP to set-up initial Kanban Size

●Responsible for monitoring production requirements

●Used root cause analysis problem-solving tools to ensure timely shipments

●Managed multiple projects with minimal supervision

Hamilton Sundstrand 2000-2009

Secretary/Office Manager

Answering calls, taking messages and handling correspondence

Maintaining diaries and arranging appointments and travel

Typing, preparing and collating reports


Organizing and servicing meetings (producing agendas and taking minutes)

Managing databases

Implementing new procedures and administrative systems

Liaising with relevant organizations and clients

Coordinating & distribution of mail

Logging or processing bills or expenses

Acting as a receptionist and/or meeting and greeting clients


AS in Secretarial Science

Holyoke Community College

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