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Customer Service Supply Chain

Rego Park, New York, United States
November 06, 2018

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Address: **** **** ****** *** *** Rego Park, New York 11374

Mobile #: +1-347-***-****

Email address:


To be part of a globally competitive company which provides challenging responsibilities where I could improve my knowledge, maximize my skills and capabilities for the development of the organization as well as to my professional growth.


• Graduated Bachelor Degree in Computer Science and Diploma in Business Administration for Post Graduate studies

• 10+ years’ experience of in a manufacturing environment with knowledge of planning, package and product qualification, project management, and production scheduling theories. Understanding of Lean manufacturing, BOM’s, and planning parameters.

• Analyzes current Supply Chain processes, strong technical understanding to interpret procedure manuals and drives changes to streamline and bring efficiency to the Supply Chain area through various methods (automation, software, and simplification)

• In-depth reporting analysis and creation of customized reports.

• Result oriented with exemplary planning abilities for smooth operation execution, and developing internal teams and customer relationships

• Overall capability and capacity analysis on demand vs. supply, machine requirements, and floor spaces measurement which includes mathematical calculations for high volume of data

• Excellent analytical, root cause analysis and problem-solving skills combined with good oral and written communication skills, and excellent organization, planning, purchasing and follow up skills

• Proficient in MS Excel, MS Word, MS Power point and other Office applications, Knowledge of database software applications such as Oracle, SAP MM, ERP One and Rapid Response (Kinaxis)

• Ability to work efficiently under pressure, and adaptable to different working environment. WORK



Inclusive Dates : March 2015 – February 2017

Position : GBC Global Capacity Analyst

• Support and work closely with the site operation and planning team on resources information collection and compilation, this includes type of machines, numbers of machines and capability.

• Ensure data integrity in capacity analysis tool (Run rate accuracy, loading level)

• Evaluate actual ramp rate compared to ramp rate agreement.

• Manage the overall capabilities and capacity analysis for the business unit

• Drive reduction for Excess and Obsolescence

• Working closely with Engineers, purchasing and production planners to carry out plans for urgent or highly escalated issues

• Support Business Unit Management in customer meetings, presentations and audits.

• Perform administrative functions such as maintaining production work orders, information files, and processing system updates

• Mentor and lead plant BU Master Planner(s) and Production Planners, ensure proper training and development on build readiness procedures.

• Highlight and/or challenge the current system processes (if necessary) for continuous improvement and process simplification.

• Analyze and manipulate large amounts of data for management and evaluating results to choose best solutions and solve problems.


Inclusive Dates : June 2010 – February 2015

Position : Demand Planner

• On-time delivery, order fulfillment, and meeting KPI targets

• Review backlog demand vs supply to confirm customer delivery date, and fulfillment for forecast demand.

• Provide backlog scheduling for potential late shipment. Promote efficiency in manufacturing through the review of production schedules, engineering specifications, orders, and related information to obtain knowledge of manufacturing methods, and procedures

• Participates in production meeting for recovery plans on late shipment and customer escalation, and performs production review on current capacity and constraints.

• Monitor and coordinate material shortages, expediting and ensuring material availability to support production plan.

• Directly coordinate with master scheduler for work order/ lot number generation for urgent demand, remake lots and loading plan execution.

• Manage inventory control, product distribution to optimize supply and demand against revenue.

• Work closely with purchasing and warehouse/logistic group to ensure on-time receipt, delivery of materials and finished goods shipment.

• Coordinate with Front-End Engineering (FEE) team for new job qualification, part revisions, and product obsolescence.

• Review customer requirement for pull in, push out or cancellation request. Company : CYPRESS MANUFACTURING LIMITED (PHIL. BRANCH) Inclusive Dates : April 2006 – May 2010

Position : Operations Analyst 2 / Strategic Account Planner

• Manage customer’s program / account, demand forecast, monitor production plan, plan and maintain optimal inventory mix and levels to meet order requirements.

• Forecast Management - Consolidate and analyze demand versus applicable published lead-time

• Manage customers’ program/account. Dedicated Planner for Strategic Account- Direct contact window between Customer and the Factory. Real time communication contact of Sales and customers.

• Co-ordinate customers' loading and shipment priority with Production Planning.

• Provide WIP status, ship-out plan and finished good information to customers.

• Arrange drop shipment base on finished goods report and customer instruction.

• Review new orders, change orders and order cancellations.

• Facilitates weekly teleconference and highlight constraint and issues.

• Drive resolution of all delinquent orders on hold and past due line items.

• Provide relevant information such as supply status, delivery updates possible alternative parts to Sales and customers.

• Work with IT to develop reports for customers and maintain the requirements of these reports (e.g. WIP, Lot transaction history, finished goods, billing report).

• Co-ordinate any customer returned materials and work with the relevant department on material disposition.

Inclusive Dates : October 2004 – March 2006

Position : Reliability and Quality Assurance (RQA) Technician 2

• Prepare samples for periodic SGS laboratory Testing related to Green requirement

• Generate CS metric reports and record filling of CS documents and data

• Provide sound judgment and quality responses in answering customer request based on cypress standards

• Provide training support related to PCN, PPAP, and CS activities to other groups

• Comply with the proper operating procedures of safety and healthy standards and regulations

• Support and implement CML Environmental Management System programs with respect to job

• Originate, review, update and maintain documented procedures pertaining to (CS) requests and tools

• Conduct specifications and other business processes review for customers.

• Establish and maintain quality systems for customer request management.

• Recommend, participate, and effectuate continuous improvement projects and programs to ensure customer request are being responded to in an accurate and timely manner

Inclusive Dates : August 2003 – September 2004

Position : Quality Assurance (QA) Specialist

• Monitoring (roving, gate inspections and line audits, enforces and monitors compliance to process control by line personnel.

• Enforce and monitor process control compliance by line personnel.

• Generate and review in-line process monitoring report on quality assurance gates.

• Participate on projects such as systems development, optimization, and simplification.

• Visually inspect devices to be combined for tape and reel packaging.

• Investigate problem devices and its transaction.

• Ensure quality and up to date shipping transactions and documentation. EDUCATIONAL


Post Graduate: Master of Business Administration

Diploma in Business Administration in 2007

Dasmariñas, Cavite

June 2005 to March 2009

Dean’s lister 2nd term 2005-2006

Tertiary Education: Bachelor of Science in Computer Science Adamson University Manila, Philippines

June 1998 – March 2002


• Lean Six Sigma Green Belt Training

• Fundamentals of Customer Service

• Fundamentals of Productivity

• Precision Questioning & Answering

• Personal Effectiveness Program

• MS Office applications (Word, PowerPoint, Excel)

• FMEA (Failure Mode Effects Analysis), 8D Methodology

• 7-QC Tools, SPC (Statistical Process Control)

• ISO 9002/ ISO 14000/ TS 16949 Awareness


Date of Birth: December 16, 1981

Place of Birth: Laguna, Philippines

Age: 36 yrs. old

Nationality: Filipino

Religion: Roman Catholic

Marital Status: Married


Available upon requests

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