Manager Assistant

Johanna Jacob Clear Lake, TX

+1-832-***-**** // **************@*****.***

PROFESSIONAL PROFILE

Graduate research assistant pursuing active research in Interdisciplinary Cybersecurity using quantitative analysis (IBM SPSS)

Proficient knowledge in understanding business operations for effective analysis of data

Proven abilities in leadership, motivating people toward common mission and effectively organizing and utilizing available resources to collaborate effectively; Excellent oral and written communication skills with ambient knowledge of content articulation and delivery

SKILLS & KNOWLEDGE

Languages – C, R, HTML/CSS, JavaScript, Python, Hadoop, STATA/SAS (Basic knowledge)

Operating Systems – Windows, Linux

Database – Microsoft SQL, MySQL

Business Visualization Tools – Google Analytics, Google Adwords, Tableau, Power BI, Microsoft Office Suite, IBM SPSS, Weka, Crystal Reports

Service Management Tools – Remedy, Service Now, HP Service Manager, JIRA

Machine Learning - Natural Language Processing, Deep Learning, Statistical modeling, Predictive analysis

PROFESSIONAL EXPERIENCE

Major Incident Manager (The Walt Disney Account), HCL Technologies Aug 2013 – Mar 2016

Extensive skills in driving the efficiency and effectiveness of the incident management process, produced management information, made recommendations for improvement, driving, coordinating and managing the Incident Management process activities across the global factory and with external suppliers to agreed global and local SLAs

Derived weekly, monthly, quarterly and annual reports of Critical Success Factors of service management procedures (Incident, Problem and Change management) and vendor services

Search Engine Optimization Analyst, GraceSoft Inc., Apr – Jul 2016

Performed keyword research in coordination with client business objectives to optimize existing content and increase market exposure; provided SEO analysis and recommendations to optimize marketability

Executed keyword specific strategies for content development in coordination with SEO goals

Performed effective web analytics; derived acute performance statistics of business campaigns and delivered valuable insights

In-house/Course Embedded Writing Consultant, University of Houston Clear Lake

Dec 2016 – Aug 2017

Assisted student and faculty writers at all stages of the writing process, through face-to-face and distance sessions; provided helpful feedback and insights regarding writing in general and/or in response to an individual writer's task or draft.

Collaborated with faculty partners to extend the in-house services of the Writing Center to the classrooms (via course embedded consulting) for undergraduate writing courses.

Graduate Research Assistant, University of Houston Clear Lake Aug 2017 - Present

Part of a core team collaboratively working on implementing a feasible modernization approach for a traditional computer science degree program. Responsibilities include conducting literature reviews, collecting and analyzing data using quantitative and qualitative analysis, maintaining project repository, generate progress reports and contribute to the advancement of the project, developed machine learning models and employed predictive analysis to understand success rate in the computer science degree programs and other project initiatives.

Technology Instructor, KidsU Summer Camp, University of Houston Clear Lake,

Jun - July 2017/ 2018

Served as a primary technology instructor teaching a myriad of courses ranging from Python, web designing, video/mobile game design and development, robotics, Microsoft Kodu for Xbox

Design lesson plans, objectives and outcomes for each class

EDUCATION AND CERTIFICATES

University of Houston Clearlake

M.S Computer Science

Anticipated Graduation Date: December 2018

GPA obtained: 3.7

Loyola Institute of Technology

B.S., Computer Science and Engineering, 2013

ACADEMIC PROJECTS (DATA MINING)

Developed a data driven system to extract relevant information and built an assumption model based on hidden interpretation of student’s academic data using Linear Regression in R. The goal of the project was to prevent student dropouts and improve academic performance by predicting the interdependence of scores/grades with student retention

Performed a classification/regression analysis on a life expectancy data set using principal component analysis. The results helped explain the relationship between the predictor and the output variables

Performed a classification/regression analysis on a 150-year hurricane dataset using principal component analysis. The results helped predict climatic variations over a specific region

Designed and developed a web portal for the Cybersecurity research project using HTML5/CSS/Java Script

Multithreaded TCP Communication Model: Designed and developed a three-way Iterative Relay Server application with multiple clients and processes using JDK 8

PUBLICATIONS

Toward CAE-CDE 4Y Designation through Curriculum Modernization of a Traditional Computer Science Undergraduate Program. Wei Wei, T. Andrew Yang, Sadegh Davari,Kewei Sha, Johanna Jacob. In Proceedings of EDSIGCON 2018 and to be published in the Information Systems Education Journal.

Is The NICE Cybersecurity Workforce Framework (NCWF) Effective For a Workforce Comprised Of Interdisciplinary Majors? Johanna Jacob, Wei Wei, T. Andrew Yang, Sadegh Davari, Kewei Sha. In Proceedings of the 2018 International Conference on Scientific Computing (CSC ’18)

ACHIEVEMENTS AND HONORS

Presiding as the chair of the Women in Engineering wing of the UHCL IEEE student association

Led the organizing committee in streamlining the Student Professional and Awareness Conference 2016; honored by distinguished UHCL Alumni for excellent leadership abilities

Active participant of “Women in Technology”

Serving as the Student Ambassador and Graduate Student Diplomat at the University of Houston Clear Lake

Volunteering at a non – profit organization over a period of 2 years, empowering young people and fostering healthy climate in schools and campuses through workshops, seminars and interactive conversations

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