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Manager Sales

Rio Rancho, New Mexico, United States
November 06, 2018

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Don Sousa

**** ********* **. **, *** Rancho, NM *7124 C: 505-***-****


I have been a Multi-Unit Leader in operations with more than 30 years’ experience in the industry. Have developed many high performing teams creating bench and back fill for developed individuals. I have sat in the seat (RVP) leading the Wendy’s brand in the New Mexico market for more than two years and have been in the DM role for 24+ years. I have created market budgets for each restaurant and developed strategies to obtain budget goals.


Performance Management Skills

Can set specific goals, monitor and provide feedback towards goals. Reward and recognize based on results.

Results Oriented

Take responsibility for self and team results. Value outcomes with proper tenacity (tension) to make things happen.

Relationship Building

Quickly create buy in with new relationships through support, caring, honesty with proper diversity.

Operations Management

Strong knowledge of operational standards which protect the brand, create compliance with team building customer loyalty and sales/profits.

Organizing and Planning

Prioritize competing tasks in order to balance workload. Build calendar with a systematic approach.

Communication Process

Use all resources of communication fostering open lines. Able to communicate upward, down and laterally using good judgement.

Financial Analysis Skills

Able to use financial data to make sound business decisions. Establish and monitor financial metrics taking ownership in results.


Business Development

I currently have developed the only three training restaurants in the Albuquerque Market training more than 80% of the newly promoted or external hired managers in the system.

In 2017 saw a comparable sales increase of 3.96%in district. All restaurants achieved positive growth from 1.34% to 17.73%. This was accomplished through higher level of training with increased staffing emphasis. Also monitoring customer feedback and solving opportunities.

In 2015 (first year as RVP) achieved the highest number of “A” level restaurants as measured by Wendy’s in the market’s history only to surpass that number in 2016.

I have a people first business philosophy. I have continually recruited, identified internally the top talent in the market while overseeing the training developing the top performers in the market.

Received Dave Thomas MBA in 2013 honoring Dave’s Values and Operational Excellence.

Received Golden Star in 2014 for Operational Excellence.

Market Safety Coordinator 2013-14 for Wendy’s Company. Market achieved highest rating in company (23 markets) during that time. Safety Program metrics ended with sale of market.


08/1992- 07/2012 District Manager

Double Cheese Corp. - Albuquerque, NM

Responsible for the performance of 7-10 Restaurants regarding operations. Required to develop strategies to build sales and profits while protecting the brand. Responsible for key metrics such as food cost, labor cost, cash protection, utilities while building teams to move the business forward.

07/2012- 03/2014 District Manager

Wendy’s Company- Dublin, OH

See above job duties

03/2014- Current District Manager/RVP

JAE Restaurant Group- Pompano Beach, FL

Same responsibilities in DM role. In RVP role was responsible for entire market which included 27 restaurants. Was required to build community involvement as well as market wide strategies to build sales and profits.


1983 High School Diploma

Smithtown HS East St. James, NY


Will provide at interview

Contact this candidate