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Manager Service

Location:
East Billerica, Massachusetts, 01821, United States
Salary:
100,000.00
Posted:
November 06, 2018

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Resume:

MICHAEL MCNEIL

* ******** *** • Atkinson, NH ****1

ac7mep@r.postjobfree.com • Cell: 781-***-****

PRODUCT MANAGEMENT PROFILE

Strategic Planning • Lean Manufacturing • Business Development CUSTOMER-FOCUSED MANAGEMENT PROFESSIONAL WITH PROGRESSIVE AND DIVERSE EXPERIENCE COORDINATING AND DIRECTING VARIOUS PROJECTS TO SERVICE LEVEL AGREEMENT GUIDELINES. COMBINE EXPERTISE IN STRATEGIC PLANNING, QUALITY CONTROL, AND ORGANIZATIONAL LEADERSHIP WITH STRONG QUALIFICATIONS IN PROBLEM RESOLUTION AND TEAM DEVELOPMENT. FORGE STRONG COLLABORATIVE RELATIONSHIPS WITH CLIENTS, DEPARTMENTAL STAFF MEMBERS, AND OTHER STAFF CRITICAL TO BUSINESS OPERATIONS. SKILLED PRODUCT MANAGER; ABLE TO EFFECTIVELY DIRECT MULTIPLE TASKS AND MASTER INNOVATIVE TECHNOLOGIES AND TOOLS. CORE COMPETENCIES

• Program Management

• Contracts & Negotiations

• Six Sigma Certified

• New Product Introduction

• Field Service Management

• Automation Systems Design

• P&L Management

• Sales & Service

• Team Building & Training

PROFESSIONAL EXPERIENCE

PHOTOMACHINING – Pelham, NH

Senior Project Manager January 2013-Present

Design customized laser micromachining systems for medical device and electronic manufacturing. Communicate extensively with customers to define system specifications; provide technical and business expertise, facilitating quality designs that meet Food & Drug Administration (FDA) regulations. Perform various technical functions including electrical design and layout of motion control systems, electrical distribution, control electronics, vision systems and optical layouts. File and maintained FDA (CDRH) reports. Manage junior engineers regarding system design and component specifications. Key Achievements:

Lead cross functional teams consisting of Engineering, Manufacturing and software development.

Helped reduce manufacturing costs by instituting manufacture and serviceability process design.

Project Engineer for Catheter drilling and marking systems.

Project Manager for Angioplasty balloon drilling and marking. Newport- Billerica MA

Senior Product Engineer June 2008-October 2012

Collaborate with engineering and manufacturing on system improvements and cost reduction. Support sales and marketing with application information and service/spares costing, Run weekly project meetings covering open items, design issues and scheduling. Manage and direct field engineers and installation personnel on a daily basis. Primary contact for clients engineering, support and management personnel. Managed spares inventory. Key Achievements:

Directed installation of 3 new product lines at customer site.

Performed FMEA for scribe and edge delete systems

Developed and implemented training programs for internal and customer use

File and maintain FDA / CDRH reports for laser based systems

Established pricing and stocking levels for spares and consumables MEDISPECTRA – Lexington, MA June 2006-June 2007

Field Engineering Manager

Manage field operations for laser based medical diagnostic instrument in adherence to FDA regulations. Collaborate with engineering and manufacturing on system improvements and modifications. Manage manufacturing and logistics in final test and shipping. Interact with clinical and marketing sites on a daily basis. Install and maintain systems in the field. Involved with the CO, PDA and NMR processes in accordance with FDA regulations. Wrote QSR procedures for field service and manufacturing departments. Develop service contracts and leasing agreements for sales and marketing. Key Achievements:

Implemented Lean Processes in service and manufacturing departments.

Created Technical Service Bulletin.

Initiated and completed component recall.

SUN MICROSYSTEMS March 1999-June 2005

Account Manager/System Support Engineer

Manage numerous multi-million dollar accounts with an installation base of more than 1,000 servers. Direct installations, repairs, and upgrades that meet specific customer needs, minimizing downtime and increasing throughput and system security in accordance with service level agreements (SLA’s). Communicate with customers to resolve technical issues; manage customers to maximize revenue on service contracts. Install and test systems configurations. Interact with customer IT and management staff to discuss outages, new systems, patch management, and security issues. Train and mentor third party support personnel; provide expertise for TOI (transfer of information ) manual and Knowledge Database for training purposes. Key Achievements:

Key contributor during Six Sigma project that realized $5M in savings and served as Local Lead for several other major Six Sigma projects, including internal and customer-facing projects.

Actively participated on pilot team for new dispatch tool implementation.

Recognized for outstanding contributions; assumed Account Management role for major accounts. RESONETICS – Nashua, NH April 1994-February 1999

Technical Support Manager

Directed all aspects of service and manufacturing departmental operations, ensuring adherence to FDA regulations. Accountable for P&L in service department. Maintained in-house equipment to minimize downtime. Managed import and export logistics. Established standardized processes and pricing policies. Developed service and sales proposals. Coordinated and implemented training programs; trained International Representatives in installation, operation, and servicing of laser micromachining systems. Managed cross-functional team of 14. Key Achievements:

Instituted Six Sigma and Lean processes throughout manufacturing, service, and logistics areas that streamlined operations and reduced inventory and manufacturing costs by 17% over 2 years.

Successfully operated service department as Profit Center to increase service revenues 600% over 2-years.

Served as Program Manager during green laser development initiative; collaborated with engineering department on system design, focusing on serviceability and manufacturability.

Established laser repair Call Center and built first-class service organization. LASER PHOTONICS (SPECTRA PHYSICS) – Andover, MA

Technical Support Manager

Managed service and manufacturing departments building, installing, and servicing laser-based molecular spectroscopy systems for industrial, governmental, and educational applications. Designed and manufactured systems in accordance with FDA regulations. Communicated with customers regarding sales, installations, and support and overall satisfaction. Negotiated pricing and delivery details with vendors. Developed service and training manuals. Traveled internationally to perform installations, sales and service functions. Trained International Service Representatives EDUCATION & CREDENTIALS

Master of Business Administration (MBA) Bachelor of Science in Electrical Engineering Technology

(BSEET)

Northeastern University – Boston, MA

Professional Development

Six Sigma Certified ~ Lean Manufacturing ~ Statistical Process Control Certified Laser Safety Officer ~ Counselor Selling ~ ISO Technical Proficiencies

Platforms: Windows 7/8/10, Microsoft Office, Solaris (UNIX) Tools: SolidWorks 3D and Electrical, Microsoft Office-Project-Visio, AutoCAD, OrCAD, SAP Languages: C/C++, Visual Basic, VI Editor, RSLogix Volunteer: First Robotics Mentor for Team Terminal Velocity 6335



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