PEER L. BOWERS

**** ********** *****, *********** ** 34602 Mobile: 352-***-****

ac7mcz@r.postjobfree.com

Results-orientated and proactive Supervisor with demonstrated success in planning, following all procedures that streamline operations, increase productivity, and enhance profitability. I’m ethical, honest, team player, work well with others and reliable. Have excellent judgment, decision-making abilities, and crisis de-escalation skills I’m a team leader who effectively problem-solves and communicates with person, top level management and clients. Decisive leader with solid problem-solving skills combined with motivational team building that produces top-performing teams.

Supply Chain Management Logistics Management Fleet Maintenance

Warehouse Management Systems Process Improvements Regulatory Compliance (OSHA, DOT)

Personal Supervision Workplace Safety Leadership/Team Building

New and Experienced Driver training Warehouse Employee Training Security

Employee Supervision and Scheduling Paperwork Protocol

EXPERIENCE

UNITED PARCEL SERVICE 2000 TO 2018

ON ROAD SUPERVISOR/OPERATIONS SUPERVISOR 2009 – 2018

Responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements.

encourage sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment.

Manage services providers and other hourly employees.

manage and work with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner.

Using the Balanced Scorecard and Quality Improvement Process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides.

Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.

Participate in the development and implementation of work process plans to maximize center proficiency and achieve business results

Conduct risk management and safety compliance audits

Maintain employee safety training and certifications

Determine employee training needs to produce continuous development plans

Provide feedback and support

Conduct performance evaluations and resolve individual and group performance issues

Support a collaborative work environment through continuous communication and relationship building

Applies legal, regulatory and safety compliance knowledge to reduce company risk

Applies an understanding of policies and procedures to situations and operations in a business area

Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives

Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent

Assesses, identifies, measures and monitors customer or business needs and trends

Coaches and develops others using career development processes and tools

Proven track record of achieving and managing many driver groups and exceeding stops per car

was a designated responder, dealing with hazardous materials and how to properly handle them in the operations settings complying with osha, dot and ups protocol.

Acting manager when manager was off duty

Lead operations and support functions in maintaining alignment with the four basic perspectives of the balanced scorecard (i.e., financial, people, customer, and internal business processes).

ensure effective facility operation including staffing, tracking and communicating production numbers, long and short-term planning, compliance with UPS regulatory policies, knowledge of and compliance with U.S. Postal Service (USPS) regulations, maintaining customer service, controlling the facility profit and loss, and developing the management staff.

manages mail receiving, processing, sorting, and shipping operations.

coordinates facility administrative activities and manages services provided to Mail Innovations (MI) customers.

manages Operations Supervisors, Office Supervisors, part-time supervisors, Operations Specialists, and Billing Specialists.

Oversees and monitors production to ensure productivity goals (e.g., cost per piece, overtime, mis-sorts, etc.) are achieved.

Conducts daily communications with supervisors on mis-sorts to reduce service failures.

prompt and timely responses to customer issues (e.g., billing issues, new account implementation problems, etc.) to maintain positive relationships and ensure customer satisfaction.

oversees scheduled compliance training to ensure adherence with UPS Safety and Occupational Safety and Health Administration requirements

Reconciles financial accrual reporting on transportation and labor to identify required adjustments (e.g., staffing to volume plan, reduced overtime, etc.) for meeting financial objectives.

Implements and maintains quality control (QC) programs to ensure employees are aware of QC procedures for reducing service failures (e.g., mis-keys, incorrect label placement, mis-sorts, etc.).

Communicates performance expectations to vendors to correct performance deficiencies.

Assists in developing operational goals, production standards, and plans to improve work processes and increase productivity and efficiencies.

Maintains daily communications with staffing agencies to address fulfillment issues, communicate company standards, and discuss expectations.

Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day to day administration of processes and formal procedures.

Performs audits of operational processes and performance to ensure service levels are maintained and to identify areas of improvement.

Maintains proper documentation of facility requirements (e.g., facility inspection spreadsheets, evacuation drills and participants, quarterly alarm tests, etc.) to ensure compliance with corporate and governmental procedures

was a designated responder, dealing with hazardous materials and how to properly handle them in the operations settings complying with osha, dot and ups protocol.

CHSP HEALTH AND SAFETY SUPERVISOR 2004 – 2009

assist in the coaching, mentoring and implementation of the programs in the district

Regularly review and be familiar with all applicable legislation and applicable standards, to ensure compliance.

Inform the project management team and supervision of any new health and safety or dot processes so they wouldn’t impact the operations

Develop a Site Safety Management Plan (SMP) for the project to ensure a safe work environment for all company employees, contractors, visitors and community.

Regularly audit the operations for compliance and update to ensure the alignment with h/s and dot regulations.

Organize and schedule required safety staff and first aid coverage.

Ensure that all incidents are reported immediately.

Participate and assist the supervisors, foreman and safety advisors in the investigation of incidents, injuries and accidents to determine root cause, and corrective actions where necessary.

Ensure incident corrective actions are followed up on and completed

Ensure injured workers are offered modified duties and documentation has been completed.

Monitor and follow up on modified workers in the operations

Ensure Safety supervisors are verifying all staff with proper and up to date training and competencies

consult the appropriate management team and Regional Safety Manager for compliance and action plan for all safety projects

Review safety obligations of the staff and ensure they are carried out as per the terms of the chsp, health and safety and dot requirements

Ensure new hires are orientated to the UPS and dot requirements, and all required documentation is completed accurately and forwarded to the head office.

Ensure safety boards with postings including but not limited to: Health and safety policy, inspection and audit results, project hazard assessment, location of first aid, etc. are maintained and current.

Communicate, coach and assist the field staff to ensure that all safety expectations are understood and met.

Taught the designated responder class and was a designated responder

Dealing with hazardous materials and how to properly handle them in the operations settings complying with osha, dot and ups protocol.

Coordinate a regular meeting with safety team to review issues, trends and upcoming conditions or events.

PACKAGE DELIVERY ROUTE DRIVE 2000 - 2004

EDUCATION

1994

FLORIDA INSTITUE OF MASSAGE

Nationally Certified Massage Therapist

Nationally Certified Personal Trainer

GPA 3.0

1998-1989 AND 1990-1992

UNDERGRATUATE, miami- dade college

Undergraduate studies

GPA 3.0

UNDERGRATUATE, UCF

Undergraduate studies

GPA 3.0

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