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Customer Service Administrative Assistant

Newark, Delaware, United States
November 06, 2018

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Bernice Bussey

Phone: 240-***-**** • Email:


Financial/Administrative Assistant Professional with solid credentials and experience

OBJECTIVE: To obtain a challenging career oriented position that will enhance and utilize my experience and to make a valuable contribution to the organization.


Dedicated, hardworking Financial/Administrative professional with excellent communication skills

Consistently meets and beats deadlines

Works well in both a team environment and individual assignments

Obtains the ability and willingness to learn and engage in new challenges and learning experiences


Microsoft Office Suite (Excel, Word, PowerPoint, Access), Visio, Lotus Notes, Ariba System, NIKI, SharePoint, Outlook, Remedy, Onelink


August 1998 – December 2016

Financial Assistant/Administrative & Facilities Assistant- Kaiser Permanente – Silver Spring, MD

Maintained Kaiser Permanente information technology (KP-IT) vendor invoices and confirms all invoices have been accurately assessed and coded by the Accounts Payable department.

Developed and managed financial spreadsheets that were reviewed by the Financial Manager.

Provided administrative support to 15+ managers within the customer service center.

Answers and routed switchboard phone calls to the personnel and provided front desk coverage as needed.

Maintained various program information by sorting, labeling, and filing documents and confidential files.

Managed office mail procedures by sorting, delivering, and collecting mail within the organization.

Coded invoices using general ledger chart of accounts.

Resolved invoice disputes within various departments within the organization.

Reviewed invoices to ensure they were accurate and included general ledger codes and authorizations.

Managed the seating assignments within the organization, and assisted IT with performing seating changes.

Ensured deliveries are properly logged and signed.

Conducted administrative duties by ensuring supplies were stocked, printers and scanners were functioning correctly, and documents were shredded as required.

Administered exams and monitored employees throughout the duration of the exam

Performed superior customer service including welcoming employees, providing test instructions, and assisting prior to testing via email, phone or in person

Maintained test logs, and ensured the test environment was secured at all times.

Maintained test files, recorded statistics, and entered test scores into various databases.

January 1993– August 1998

Accounts Payable Processor- Kaiser Permanente – Rockville, MD

Processed vendor payments and maintained files for paid invoices and unprocessed documents.

Maintained check logs and miscellaneous check requests.

Processed claims for prescription drug reimbursement to members for authorized purchase of prescriptions.

Maintained accounts payable filing systems.

Distributed invoices received from vendors to accounting departments for coding and approval

Researched and investigated discrepancies of vendor information.


HS Diploma, Anacostia High School, Washington, DC


Completed Finance and Accounting/Desktop Publishing coursework at University of District of Columbia

Completed coursework to proctor exams for Kaiser Permanente


Available Upon Request

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