MOHAMED KADRY MOKHTAR

Curriculum Vitae

PUBLIC RELATION OFFICER

Contact Number:

050*******, 056*******

Email:

ac7m9r@r.postjobfree.com

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MOHAMED KADRY MOKHTAR

Mobile: 050*******, 056******* Email: ac7m9r@r.postjobfree.com PUBLIC RELATION OFFICER

CAREER SUMMARY

A dedicated and enthusiastic Public Relation Officer with 13+ years’ experience in public relations, corporate affairs, renewing and amending company commercial and industrial licenses and managing company vehicle insurance, registration and renewal etc.

Possessing effective organizational skills and excellent working knowledge of public relations and having a commitment to keep up to date with the latest developments. Innate ability to strike a rapport with people from diverse backgrounds & mindsets and build strong & lasting relationships. Strong analytical and problem resolving experience to improving performance and increasing work productivity. Able to communicate effectively with government and semi government bodies, as well as private sector organizations. Effective communication skills in order to handle customer concerns, requests, or complaints. Adept at arranging legal documents for employees with excellent knowledge in troubleshooting all departmental issues in the UAE and payroll controlling. Experienced in providing motivation, guidance and up to date networking consultancy service to both colleagues and clients. Can work long hours. An innovative professional with excellency in public relations efforts in order to meet needs, objectives, and policies of business concerns or government agencies. Outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom line objectives.

Core Expertise:

CAREER HISTORY

Arabian Group Company, LLC (Dubai Branch Companies), Arabian Furniture and Decoration LLC, Dubai Branch, Office and Household, Floors and More Décor, Arabian Decoration Public Relation Officer (Sept 2015–Present)

Zakum Contracting and Real Estate, Abu Dhabi

Public Relation Officer (Oct 2013–Sep 2015)

Silver Corner Manpower Recruitment, Abu Dhabi

Public Relation Officer (Oct 2010–Sept 2013)

Savala Food Co., Cairo

Outdoor Sales (Mar 2008–Sept 2010)

Master Food Galaxy, Cairo

Sales Executive (Jan 2004–Feb 2008)

PROVEN JOB ROLE

PUBLIC RELATION OFFICER, ARABIAN GROUP COMPANY LLC

Proved instrumental in providing administrative and legal support to the management and team members.

Successfully maintaining the workflow and proper job classification between team members.

Accountable for implementing “Good Customer Service” practices effectively and efficiently through inbound and outbound communication approach as required.

Provide assistance to the concerned authority in the activities for the proper functioning of the department in order to maintain professionalism and effectiveness at work. Training &

Development

Time

Management

HR Policies

&

Procedures

Relationship

Management

MIS/

Performance

Management

Public

Relations

Responsible for managing and responding to candidate’s queries, complaints, feedback such as problems related to registration, profile corrections, updating, applying etc.

Drive the initiative for maintaining cordial relations with clients to assure satisfactory service & speedy problem solving.

Maintain a high level of standard in customer services and ensure all customers are handled timely and efficiently for the smooth functioning of the work process.

Quickly assess needs and respond effectively to pressure and deadlines while offering befitting services to win their delight.

Develop and maintain a healthy customer relationship, build rapport with them by providing excellent customer services to facilitate uninterrupted growth.

PUBLIC RELATION OFFICER, ZAKUM CONTRACTING AND REAL ESTATE, ABU DHABI

Played key role in arranging legal documents for employees (visa, residence, labor card, emirates id, public relation officer card, health insurance card & company employment card).

Tasked with managing company vehicle insurance, registration and renewal.

Established good rapport with customer and ensured the deliverance of good customer services, creating one stop solution to the customer.

Assisted in implementation of strategic plans to enhance service quality standards & implemented strict measures in customer care procedures to optimize client satisfaction.

Exercised judgment while handling client inquiries, and responding promptly with accurate and thorough information according to the individual needs of clients.

Primarily tasked with operating a central telephone console or multi-line system to receive and route calls. Answered and directed department calls and provided excellent customer service.

Organized and managed various training sessions for customer service team members for educating them and enhancing their performance.

PUBLIC RELATION OFFICER, SILVER CORNER MANPOWER RECRUITMENT, ABU DHABI

Trusted for representing the company in all governmental and non-governmental departments.

Contributed notably in renewing and amending company commercial and industrial license.

Proved instrumental in troubleshooting all departmental issues in the UAE (immigration, ministry of labor, embassies) and payroll, controlling (employee salary, leave, vacation and overtime maintaining).

Held responsible for representing the organization and providing necessary information to customers, and visitors.

Proactively participated and represented in meetings, conference and various programs and provided comprehensive and genuine information about the services.

Organized meeting with visitors to identify their problems and forward them to the concerned departments.

Offered a keen ear & answered client requests, complaints & feedbacks. Ensured proper steps for service recovery & follow- ups.

EDUCATION

Faculty of Law, Zakarzik University, Egypt, 2005 IT SKILLS

Proficient in Microsoft Windows Operating System (software and applications) and Microsoft Office Package PERSONAL DETAILS

Date of Birth: 10th Nov 1981

Marital Status: Married

Visa Status: Residential Visa

Driving License: Valid UAE Driving License

Nationality: Egyptian

Military Status: Completed

Languages Known: Arabic and English

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