Xandria Spencer

***** *** ***** **, ******, Texas, 77338 * 832-***-**** * ac7m8j@r.postjobfree.com WORK EXPERIENCE

GOLDS GYM, Houston, Texas

Front Desk Associate, Kidz club associate, Aug 2016 - Sep 2018 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Collect payments from customers.

Inform customers of daily specials.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Provide guests with information about local areas, including giving directions. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Hear and resolve complaints from customers or the public. File and maintain records.

Maintain a safe play environment.

Dress children and change diapers.

Observe and monitor children's play activities.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Sanitize toys and play equipment.

Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.

Support children's emotional and social development, encouraging understanding of others and positive self- concepts.

Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.

Instruct children in health and personal habits, such as eating, resting, and toilet habits. Create developmentally appropriate lesson plans.

Read to children and teach them simple painting, drawing, handicrafts, and songs. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.

Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.

Organize and store toys and materials to ensure order in activity areas. Organize and participate in recreational activities and outings, such as games and field trips. Provide care for mentally disturbed, delinquent, or handicapped children. Perform general personnel functions, such as supervision, training, and scheduling. Help children with homework and school work.

Operate in-house day-care centers within businesses. Providing the best possible service to members, customers, guest or vendors. Informing them about sales, events, deadlines or any thing they may need to know or may ask. Provide quality customer service and team work.

ALORICA/ EGS, Humble, Texas

Call Center Representative, Feb 2017 - Feb 2018

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Troubleshooting with customer over the phone to resolve complaints about products and services. Scheduling technician appointments to resolve service issues. WALGREENS, Humble, Texas

Cashier, Mar 2017 - Jun 2017

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

TACO BELL, Houston, Texas

Cashier, Jan 2016 - Aug 2016

Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials.

Stock service areas with supplies such as coffee, food, tableware, and linens. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Escort customers to their tables.

Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. WAFFLE HOUSE, Houston, Texas

door hop, waitress, dish-washer, cashier, greeter, Dec 2015 - Mar 2016 Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages.

Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials.

Stock service areas with supplies such as coffee, food, tableware, and linens. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Escort customers to their tables.

Fill salt, pepper, sugar, cream, condiment, and napkin containers. Provide guests with information about local areas, including giving directions. BARIBIZON USA, Houston, Texas

Model, Aug 2016 - Aug 2016

Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.

Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Keep areas neat while working and return items to correct locations following demonstrations. Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed.

Set up and arrange displays or demonstration areas to attract the attention of prospective customers. Identify interested and qualified customers to provide them with additional information. Practice demonstrations to ensure that they will run smoothly. Prepare or alter presentation contents to target specific audiences. Work as part of a team of demonstrators to accommodate large crowds. Wear costumes or sign boards and walk in public to promote merchandise, services, or events. EDUCATION

ANDY DEKANEY HIGHSCHOOL, Houston, Texas

High School Diploma, May 2016

LONE STAR COLLEGE SYSTEM, Houston, Texas

Respiratory Therapist Candidate, Expected graduation, Jun 2021 I am astonished by the respiratory system and the impact respiratory therapist have on the medical field. I would love to apply my knowledge and skills in the medical field and be a apart of a team of healers, restorers, supporters, and care givers to those in need. ADDITIONAL SKILLS

I have a modeling and acting certificate from Barbizon USA; a school models and actors graduate from. They offer Management, scouting and job opportunities for the students that graduate from there. I attained a Cardio Pulmonary Resuscitation Certificate while working at golds gym. That was one of the things I admired about working in the fitness industry was the training, and learning they give you at no cost.

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