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Customer Service Administrative Assistant

Location:
Long Beach, California, United States
Salary:
80,000
Posted:
November 08, 2018

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Resume:

VALERIE MACLEAN

**** *. ******* ***** *** #P-***, Long Beach, CA 90804 • 562-***-**** • ac7m7g@r.postjobfree.com

Management Professional

TEAM LEADERSHIP ~ EFFECTIVE COMMUNICATIONS ~ CUSTOMER SERVICE

Highly motivated and dynamic Management Professional with a diverse background providing top rate customer service, troubleshooting and reconciling concerns, and applying effective communications to better streamline core business operations. Strong expertise with administrative skills, critical thinking, and problem solving. Proven leader with management and team building prowess. Responsible self-starter, determined, and loyal, seeking to showcase skill-set with a forward-thinking and like-minded organization.

AREAS OF EXPERTISE

Effective Communications

Relationship Building

Analytical Skills

Administrative Skills

Goal Oriented

Document Management

Training / Mentoring

Processes and Procedures

Leadership/Team Building

Organizational Skills

Interpersonal Skills

Problem Solving

PROFESSIONAL EXPERIENCE

2011 to 2018: STANDARD HOMEOPATHIC COMPANY, Los Angeles, CA

Technical Specialist/Project Manager

Serve as lead technical member of projects team for an FDA regulated manufacturing facility.

Work closely with management, employees, and design team to streamline work centers for increased work efficiency.

Manage documents with regards to annual licenses for a variety of agencies.

Train and educate team members on remedy labeling and interpretation of label software.

Ensure accurate interface with industry-specific databases and software.

Submit adverse event complaints and maintain MedWatch forms for the FDA.

Served as integral member of Safety Committee to set and implement processes and procedures.

2006 to 2011: STANDARD HOMEOPATHIC COMPANY, Los Angeles, CA

Executive Administrative Assistant

Provided administrative support for documentation management with regards to certificates of analysis, manufacturing, and origins.

Ensured streamlined packaging and labeling, filling instruction specs, and customer complaint records management.

Internationally seasoned, working with businesses outside the country to ensure health documentation.

Worked closely with third party negotiators to prepare and maintain confidentiality agreements.

Authored and edited customer correspondence with regards to consumer refund letters.

Honored to serve on both the Safety Committee and the FDA Inspection Team.

Presented findings and research reports to senior management.

Provided logistics support and event planning including travel arrangements, celebrations, and room bookings for director-level executives.

Created, designed, and implemented a quarterly newsletter for all employees of the company.

2001 to 2005: INVENSYS CLIMATE CONTROLS, Long Beach, CA

Human Resources Generalist

Proactively staffed temporary employees working directly with staffing agency for plant workers.

Worked closely with management to ensure job postings, interviews, and staffing levels were in line with business needs.

Served as business liaison between steering and bargaining committees; maintained union grievances and conducted third party hearings.

Managed business calendars, vacation time, and personal day requests for entire department.

Collaborated with cross-functional teams to ensure company policies and procedures were communicated effectively enterprise-wide.

EDUCATION

Electronics / Business, L.A. Pierce College, Canoga Park, CA



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