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Customer Service Information

Arlington, TX
November 08, 2018

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*** ********* **, *********, ** *****

646-***-**** -


I will always be humble and curious to learn on the job, however high I grow in my career.


Verbal and written communication, client &

partner relationship management, business

development, high touch customer service,

attention to detail & organized,

self-sufficient & proactive, client & partner

hospitality, professional public speaking &

presentation experience, ability to

successfully training others. Decision

making, critical thinking, organizing and



Apr 2017 to Current Repo Associate

Capital One Finance – Plano, TX

Negotiates payment arrangements from significantly delinquent customers. Works with vendors to ensure Capital One collateral is located and retrieved as necessary

Utilizes skip tracing tools to locate customers successfully Uses queue management skills to in order to work an assigned group of accounts Mar 2016 to May


Collections Representative

RGS Financial – Richardson, TX

Contacting consumers via telephone to collect on past due accounts Negotiating payment arrangements, with objective of obtaining payment in full Verifying consumer information and updating pertinent information in software as acquired

Skip tracing with assigned Internet applications

Following all Federal, State and local laws relating to debt collections Following Company policies and procedures

Meeting monthly performance expectations

Operating within a dialer pool environment and engage in manual dialing Performing other duties requested or assigned

Jun 2013 to Apr 2015Pre Foreclosure Specialist

Citigroup Inc – Irving, TX

Maintains current foreclosure status of assigned accounts. Processes foreclosure cases accurately and timely. Calculates and prepares reinstatement, payoff figures and other debt information to attorneys. Works under moderate supervision. Feb 2013 to Jun 2013 Bankruptcy Specialist

Citigroup Inc – Irving, TX

Monitor all aspects of the bankrupt accounts accurately and efficiently for delinquency. Prepare motion for relief for attorney review. Calling on delinquency bankruptcy accounts and send final notice letters. Process the customers post-petition, trustee pre-petition and stipulation payments daily.

Feb 2012 to Feb 2013FHA Loan Processor

Citigroup Inc – Irving, TX

As a loan Processor, Verify, compile and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment. Knowledgeable in all aspects of the loan process from registration, clearing conditions, tracking pipeline, and compliance

Analyze loan packages for any sign of fraudulent documentation or information Audit file ensuring accurate submission to underwriter Cleared any underwriting conditions prior to closing Communicate with applicant requesting required documentation Used a computerized system for tracking, information gathering, and/or trouble shooting

Feb 2011 to Feb 2012Personal Loans Specialist

Citigroup Inc – Irving, TX

Collecting on personal loans $10,000 and less.

Oct 2008 to Feb 2011 Loss Mitigation Specialist/Collector Citigroup Inc – Irving, TX

Review title and appraisals in order to recommend appropriate next steps for loss mitigation purposes.

Contact borrowers when appropriate to discuss loan status and preferred loss mitigation path.

Update Navigator for SPOC's in regards to appropriate discussions to initiate on borrower calls in regards to appropriate loss mitigation paths. Network with key stakeholders to insure proper follow up is completed in regards to recommended actions.

Jul 2006 to Aug 2007 Inventory Specialist

Marvel Comics – New York, NY

Focuses on all aspects of inventory movement, such as restocking and accounting for warehouse items. Also responsible for compiling and maintaining records of the value, type and quantity of a company's supplies.


Associate of Science: MRI

El Centro College - Dallas, TX

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