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Customer Service Manager

Location:
McKinney, Texas, United States
Posted:
November 08, 2018

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Resume:

SHARON E. STEPHENS

**** ****** **** ***** (mobile) 972-***-****

McKinney, TX 75070 www.linkedin.com/in/sharonestephens

ac7m6i@r.postjobfree.com

EXECUTIVE ACCOUNT MANAGER

Diversity of experience in project management, business marketing consultation, client relationship development and retention, public relations, and customer relationship management. Skilled communicator in a diversity of mediums, including telecommuting, conventional and digital media, and social media.

CODE OF THE WEST REALTY Prescott, Arizona 2018

Marketing Specialist

Responsible for accurate postings of all listing on social media platforms

Connecting with Sellers to communicate all promotions efforts to sell property

Currently working to bring a community presence with to the brokerage.

NATIONAL ASSOCIATION OF EXPERT ADVISORS, Frisco, Texas 2013-2017

Customer Service Manger and Executive Account Manager

Real estate marketing service providing agencies with a customized program for the growth and development of their business

Tasked with increasing revenues through market segmentation and coordination

Spearheaded new client on boarding process by tailoring a CRM platform for client communications

Provided end-to-end client experience utilizing market statistics, best practices, and a unique problem-solving approach to targeting

Coordinated new business development, directed client on boarding, and ensured quality control through a customized training and support program

FAYETTE REGIONAL HEALTH SYSTEMS, Connersville, Indiana 2009-2013

Account Manager

Provided exceptional, scaled support to patients, employing highly developed social skills

Supported bookkeeping procedures through accurate documentation and processing of payments through a proprietary billing system

Initiated a revenue audit and recovered over $130,000 in losses, resulting in the installation of new policies and procedures across general accounting and other departments

PRINCETON VETERINARY CLINIC, Princeton, Texas 2001-present

Veterinarian Assistant

Worked Fulltime until 2004 and once we return to Texas work PRN regularly

Provided training and management of office staff

Assisted doctors with patient care, including proprietary clinical and surgical procedures

Office management, client care facilitation and education, hospitality

HOTEL MANAGEMENT GROUP, McKinney, Texas 1997-2000

Administrative Assistant

Business development, client relations and account management

Promotions, advertising, and marketing of services

Intuited needs and skillfully implemented creative solutions

EDUCATION / TRAINING

Collin College, McKinney, Texas

Emergency Medicine

2001

Skills

General Accounting, Hospitality Management, Technology-based management of CRM software, Website development, SCRUM

Certifications

EMT-B Certification, graduated 2nd in class

Software

MS Office Suite * Google Suite * Hubspot * Inufsionsoft * Zendesk * Kajabi * Customer Hub * Zoho Reporting * Slack * Zoom



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