SHARON E. STEPHENS
**** ****** **** ***** (mobile) 972-***-****
McKinney, TX 75070 www.linkedin.com/in/sharonestephens
ac7m6i@r.postjobfree.com
EXECUTIVE ACCOUNT MANAGER
Diversity of experience in project management, business marketing consultation, client relationship development and retention, public relations, and customer relationship management. Skilled communicator in a diversity of mediums, including telecommuting, conventional and digital media, and social media.
CODE OF THE WEST REALTY Prescott, Arizona 2018
Marketing Specialist
Responsible for accurate postings of all listing on social media platforms
Connecting with Sellers to communicate all promotions efforts to sell property
Currently working to bring a community presence with to the brokerage.
NATIONAL ASSOCIATION OF EXPERT ADVISORS, Frisco, Texas 2013-2017
Customer Service Manger and Executive Account Manager
Real estate marketing service providing agencies with a customized program for the growth and development of their business
Tasked with increasing revenues through market segmentation and coordination
Spearheaded new client on boarding process by tailoring a CRM platform for client communications
Provided end-to-end client experience utilizing market statistics, best practices, and a unique problem-solving approach to targeting
Coordinated new business development, directed client on boarding, and ensured quality control through a customized training and support program
FAYETTE REGIONAL HEALTH SYSTEMS, Connersville, Indiana 2009-2013
Account Manager
Provided exceptional, scaled support to patients, employing highly developed social skills
Supported bookkeeping procedures through accurate documentation and processing of payments through a proprietary billing system
Initiated a revenue audit and recovered over $130,000 in losses, resulting in the installation of new policies and procedures across general accounting and other departments
PRINCETON VETERINARY CLINIC, Princeton, Texas 2001-present
Veterinarian Assistant
Worked Fulltime until 2004 and once we return to Texas work PRN regularly
Provided training and management of office staff
Assisted doctors with patient care, including proprietary clinical and surgical procedures
Office management, client care facilitation and education, hospitality
HOTEL MANAGEMENT GROUP, McKinney, Texas 1997-2000
Administrative Assistant
Business development, client relations and account management
Promotions, advertising, and marketing of services
Intuited needs and skillfully implemented creative solutions
EDUCATION / TRAINING
Collin College, McKinney, Texas
Emergency Medicine
2001
Skills
General Accounting, Hospitality Management, Technology-based management of CRM software, Website development, SCRUM
Certifications
EMT-B Certification, graduated 2nd in class
Software
MS Office Suite * Google Suite * Hubspot * Inufsionsoft * Zendesk * Kajabi * Customer Hub * Zoho Reporting * Slack * Zoom