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Manager Active Directory

San Jose, California, United States
November 08, 2018

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SF Bay Area • 408-***-**** •


Microsoft Suite, Linux, Server set-up, Windows Registry, Troubleshooting, Salesforce, Exchange, Data Analysis, SharePoint, WebEx, Zoom, CompTIA A+/Networking (In Progress), Active Directory, MAC OS EXPERIENCE

Education Pioneers, Oakland, CA May 2016- August 2018 Associate, IT & Operations

• Create, implement, and maintain training documents to familiarize new and existing employees with equipment, software, and workflows

• Onboard/offboard of new full time hires, interns, and temporary employees, including a technical skills training to familiarize individuals with equipment and systems, enhancing user productivity by 25%

• Communicate and manage all third party systems and technical vendors to ensure a timely resolution of tickets and preferable maintenance/updates completion, reducing system downtime by nearly 50%

• Managing inventory of computer hardware and software assets for over 10 remote sites, while continuing to implement strategic workflows to reduce operation cost by 20%

• Purchase, deploy, and maintain laptops, mobile devices, and additional hardware

• Design, develop, and implement customized project plans for platform migrations for applications such as Microsoft Teams, Zoom, and SharePoint

• Collaborate with cross functional teams in rollouts of new workflows, trainings, and documentation Facebook, Menlo Park, CA July 2015- Jan 2016

Client Solutions Manager - Intern

• Managed daily client analytics using a variety of relational databases, including: Salesforce, Facebook Ads Manager, Business Manager, and Excel

• Analyzed client marketing and sales data to aggregate into charts and simple graphics to further analyze factors that may have influenced consumer purchases and make recommendations

• Triaged 30-40 client technical issues weekly, gathering client feedback, creating tickets, identifying resources, escalating problems as needed, collaborating across teams to ensure timely resolution, and maintaining contact with clients to provide updates on progress

• Provided support to 8-10 large-scale clients on rollouts of new products and services, walking through new processes and tools, sharing best practices, and explaining benefits of the changes Mt. Pleasant Elementary School District, San Jose, CA Nov 2009- March 2015 Youth Instructor

• Tutored youth in math, science, and English to increase their academic performance

• Responsible for managing a classroom size of 20 students, setting and achieving academic milestones throughout the school year

TeenForce, San Jose, CA Jan 2013- Nov 2013

Foster Youth Coordinator

• Collaborated with community organizations to achieve full-time employment, education, and permanent housing for disconnected youth

• Referred youth to career development, networking opportunities, and mentorships with industry experts EDUCATION

Year Up / Foothill College, San Jose, CA March 2015 - Jan 2016 Year Up: Information Technology Program, combining college coursework and a corporate internship

• Technology Essentials: Disassemble/reassemble PC/Mac, resolve hardware and software issues

• Introduction to Web Design: Introduction HTML and CSS

• Professional Skills: Email etiquette, productivity tools, technical documentation Mission College, Santa Clara, CA Aug 2008- Dec 2011 Associates of Science with Honors: Fire Science, GPA 3.2 Certification: Emergency Medical Technician

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