Karen l. HICKEY

Phone 678-***-**** Email: ac7m5x@r.postjobfree.com

Customer Service Analyst with experience in Production and Logistics

Core Competencies

Customer Service

Microsoft Word and Excel

SAP ECC Order Processing

AS400

Account Management

Inventory Control and Logistics

OTM – Oracle

Complaint Handling & Resolution

TMS and WMS applications

Red Prairie

EDI and Master Data

Sage

Sales Force

Procore

Vendor and Customer portals

Quick Base

FIS

Professional Experience

PURCHASING / PROJECT COORDINATOR, Dustex 2018

•Processed purchase orders and communicated to customer and suppliers.

•Supported the sales order lifecycle to include product pricing, quote creation, sales order entry, freight quotations, logistics and purchasing.

•Managed on time delivery of material and tracked inbound and outbound shipments.

•Worked closely with brokers, warehousing and freight.

•Evaluated and resolved accounts payable discrepancies with suppliers.

EXPORT PROJECT COORDINATOR / CSR, Hapag Lloyd 2017 to 2018

•Requested quotations from freight forwarders and trucking services for shipments

•Changed and updated container bookings

•Communicated rate agreement issues to the sales department for resolution

•Planned transportation routes for shipment of containers from origin to destination

•Worked with the equipment department to determine product availability

•Prepared all shipping documents: purchase orders, acknowledgments, invoices, packing list and letter of credits

•Supported Account Executives with communication and management of accounts

•Corresponded with international ports to track shipments

PURCHASING /CUSTOMER SPECIALIST, CSM Bakery Solutions 2015 to 2016

•Processed customer purchase and third-party orders for timely shipment

•Created material data records and ensured accuracy of SAP master data set-up

•Prepared quotes and processed vendor purchase orders

•Managed delivery failures and expedited for a timely delivery.

•Resolved invoice discrepancies vendors and assisted with reconciliation account statements.

OUTBOUND INVENTORY PLANNER, Sandvik Mining 2013 to 2015

•Managed SAP/AS400 order flow and ensured that orders shipped and delivered within required delivery window with minimal logistical costs.

•Checked orders for accuracy and scheduled against outstanding purchase orders.

•Expedited urgent orders and provided daily pricing and status updates to the sales organization.

•Monitored modes of transportation and processed shipment claims.

•Planned and scheduled the outbound shipments and suggested improvements to process.

TRANSPORTATION PLANNER/ACCOUNT MANAGER

Kimberly-Clark 2008 to 2013

•Utilized Transportation Management System for outbound and inbound carrier selection based on cost, service, and level of commitment.

•Assigned and managed healthcare distributors within a geographic territory and collaborated with internal partners regarding availability and current pricing.

•Processed EDI orders for professional, safety, medical products for distributors.

•Assisted distributors with shipping issues with periodic updates and timely resolution.

•Collaborate with logistics to ensure adherence to scheduled delivery dates and processed OSD claims.

•Analyze and provide troubleshooting of customer portals including password re-set and data recovery.

Education

Colorado Technical University

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) CONCENTRATION IN ORGANIZATIONAL BEHAVIOR

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