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Customer Service Sales

Beltsville, MD
November 08, 2018

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Wesley M. Ledbetter

**** ******** *****, **********, ** 20705

240-***-**** Cell 301-***-**** Home



To contribute to the overall success of a progressive organization in the area of Collection, Accounts Receivable or Billing while performing duties with diverse responsibility.


9/2017 to 12/2017 Blackstone Technology Group, McLean VA: Credit and Collections Analyst

Monitor accounts receivables. Evaluations and recommends solutions for continuous improvement pertaining to all areas of Accounts Receivable responsibility Analyze financial statements and related material to recommend trade credit limits and/or alternate financing options for commercial customers. Review LexisNexis reports, trade and bank references as well as other internal & external data to determine credit worthiness. Recommend alternate sources of credit for risk mitigation, such as escrows, flooring accounts, assignments of claim. Ensure that all credit files include current financial statements, agency reports, documentation of objective and subjective analysis. Perform periodic reviews of existing customer files. Broker relationships with flooring companies. Support sales team to ensure business needs are met through prudent decision making. Pursues collections from all customers, including government and commercial. Identifies the payment approval process for each customer and leverages that to get paid in a timely manner. Develops action plans for collecting all amounts due. Escalates collection issues as necessary within customers’ Accounts Payable organization. Documents collections efforts in On Base Module.

3/2009 to 3/2015 Cogent Communications, Washington DC: Collections Specialist

Monitor receivables and perform collection calls on outstanding customer balances. Maximize cash flow from collections through customer contacts. Resolve customer disputes, research misapplied payments and propose process improvements. Coordinate activities with third party collection agency. Send support documentation for write-offs. Respond to written and verbal billing inquiries from customers. Resolve outstanding issues in a professional and proactive manner. Collect on all accounts that were 30 days to 180 days past due. Generate and distribute dunning letters in accordance with monthly schedules. Prepare and participate in developing monthly management reports.

5/2006 to 1/2009 DRS Technologies., Herndon VA: Billing Coordinator & Collections

Coordinate work of the Billing Specialists with other departments on any contract changes as they occur so that accurate billing processes and procedures can be followed. Perform regular quality assurance reviews to ensure timely billing and collection of revenue. Provide support and issue resolution for Client Billing Specialists to obtain contract clarification or missing paperwork from clients. Ensure that Billing Specialists communicate with client account contacts throughout life of contracts to ensure billing accuracy and prompt payment. Provide quality assurance reviews of invoices to ensure accuracy and timeliness of invoicing. Facilitate weekly review of A/R status to ensure identification of issues and timely issue resolution. Assist in projects including coordination of month end activities, miscellaneous revenue, and partner billing and accruals. Review and negotiate terms and conditions of contracts, grants, and cooperative agreements with government and private sector sponsors, including providing any necessary certifications, approvals, and other supporting documentation. Administer agreements for assigned program units, including closeout.

2/2005 to 3/2006 Qwest Communications, Arlington, VA: Financial Analyst

Prevented client credits and captured over one million dollars in under-billed/not-billed revenue. Also, prevented over one and half million dollars in lost revenue by ensuring that the customer continued service with Qwest. Resolved customer issues as an integral function of the management system by identifying process breakdowns causing issues for clients. Provided an explanation to clients on how to calculate the early termination of a contract. Worked as a liaison with many teams such as: sales, accounting teams, legal, product and offer management. Aided in the development of critical customer adjustment management spreadsheets to assist the cross functional process thereby increasing the team productivity.

2/2003 to 8/2004 Northrop Grumman Computing Systems, Greenbelt, MD: Credit Loan Collection Defense Aerospace

Performed complex commercial accounts receivable transactions. Documented all collection telephone calls to client accounts. Assisted customers with payment by performing research and proof of delivery documents to expedite payment. Visited customer site to resolve difficult payment and billing issues. Coordinated and implemented closure as needed. Facilitated the acceptance of documents and products by the client by talking to the end user and the buyer as needed. Prepared internal management reports regarding collection status, scheduled payments or contracting issues. Researched the account to see if there were unapplied payments or customer disputes/returns. Created invoices to match customer requested purchase order and sales quotes. Collected on invoices from 30 days to 180 days. Collected and managed an A/R portfolio of 9 million dollars (i.e. 800 transactions). Worked with sales and customer service department to resolve and correct disputes.

4/2001 to 7/2002 Knowlogy, Inc., Falls Church, VA: Billing and Collection Specialist

Billed government, private corporation and individuals accounts. Created a collection system using excel spreadsheets. Researched disputed invoices in the collection and the accounting department. Worked with accounts payable department for arrangements on outstanding invoices. Billed all major credit cards for the government, corporation and individuals. Collected on all unpaid invoices over 30 days to 180 days late. Collected on invoices that were three to four years old. Also, worked with companies that filed bankruptcy. Posted payments to invoices from checks, credit cards and EFT. Collected from DFST and INLARM.

7/2000 to 3/2001 Gestalt Systems, Inc., Vienna VA: Billing and Collection Specialist

Billed government, Private Corporation as well as individual accounts. Researched disputed invoices in collection and the accounting department. Worked with accounts payable department for arrangements on outstanding invoices. Billed all major credit cards for the government, corporation and individuals. Collected on all invoices over 30 days to 180 days late. Collected on invoices that were in recovery. Also, worked with companies that had filed bankruptcy.

10/1996 to 3/2000 FDIC Federal Credit Union, Washington, DC: Delinquency Control Officer

Handled delinquent loans and credit card accounts in a professional and courteous manner. Served as a professional, efficient and courteous liaison to vendors, consumer credit office, credit bureaus and third-party legal and collection agents. Provided professional reports on Visa, Bankruptcy and all consumer loans. Made contact with members who have negative balance in share draft checking and saving accounts, and reported accounts to Tele-Check when the account stays negative. Prepared and recommended accounts for turnover to attorneys, repossessions and charge offs. Performed skip-tracing function on required accounts. Ensured collection notices and letters were mailed in progressive series. Obtained and maintained knowledge in appropriate bankruptcy and collection laws and regulations. Filed credit disability claims and handled all related inquiries. Identified and assisted in the recording of liens and security interest filings and follow through. Worked and managed all accounts from 30 days to charge off. Worked with loan officers on new loans as well as with the refinancing of secured and unsecured loans.

During my time at the credit union delinquency remained under one percent for two years. Also, new policies were created in collection and enhanced the department.



Keys to Effective Supervision-Transition to Supervisor

1987 COMMUNITY COLLEGE OF ALLEGHENY COUNTY - Pittsburgh, PA Associate Degree in Business Management 1987


Peachtree, Excel, Word, and QuickBooks MAS90, Great Plains.

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