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Customer Service Sales

Location:
Dubai, Dubai, United Arab Emirates
Posted:
November 08, 2018

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Resume:

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Dear Sir/Madam,

Please accept this letter and my enclosed resume as an application for job with your organization.

I have done my MBA & bachelors of Arts from Punjab University; I have worked closely with the organization to ensure that my education and training meet the requirements of organizations such as yours.

I thoroughly enjoyed the training and I welcome the opportunity to apply and develop my skills in the related environment.

Thank you for your time and consideration. I would be happy to meet with you to discuss the details of my education and training and the possibility of getting a job with your esteemed organization. I can be contacted at +971*********.

Dated:

Experience

Coca-Cola Company (2013 Feb To Till)

Designation: Customer Service Executive

Look after involve UAE all Horeca and key accounts.

Check and balance purchase order of coca-cola.

Working on software CRM and SAP.

Taking inbound and outbound calls.

Provides excellent customer service.

Accurately performs registration process for new and existing clients.

Experience

Stallion Publishers (2011 Jan To 2013 Jan)

Designation: Marketing Manager

Stallion Publishers® is a SaaS(Software as a Service) platform which brings the next-generation digital publishing service that helps clients market and distribute print materials in easy-to-read digital editions via e-mail and the Internet using only a standard Web browser.

Introduction of new sales channel in terms of expansion.

Effective implementation of Marketing driven Campaigns.

Forecasting, planning and creating new opportunities for product sale.

Experience

Lebanese computer Services ( EGYPT) (2009 March to 2010 Dec)

Designation: Team Leader

Software / Hardware

Web Design

ISA Server Trainings

Creating new software's

Designed by new Billing systems

Some of 3D Max / color separation

Experience

Enterprise Solutions & Corporate Sales Mobilink (2006 March To 2009 Feb)

MOBILINK

An ORASCOM TELECOM Company.

Islamabad, Pakistan.

Leading GSM operator in Pakistan with over 40 million subscriber base, with 40% of overall market share.

At past working in Enterprise solution department of Mobilink GSM

Accountabilities include:

Job Responsibilities:

Introduction of new sales channel in terms of expansion

Effective implementation of Marketing driven Campaigns

Forecasting, planning and creating new opportunities for product sale i.e. new Connections, Top-up, Blackberry with BES & BIS solutions.

Effective liaison with business partners and Mobilink Management to ensure smooth and sustainable retail reinforcement financial management.

Ensuring adequate following of procedures pertaining to relevant departments

Weekly & Monthly market intelligence information

Sale of Post Paid Connections to individuals and corporate clients,

Coordination with Credit & Collection department regarding Verification,

Verification of Discounts to customers for Improved sales,

Activation of new connection in Geneva transaction Interface,

Provide full After sale services to clients for future sales and Better care,

Experience

Customer Services : (2004 April To 2006 Feb)

Mobilink Franchise F-11 Markaz Islamabad

Job Responsibilities:

Dealing with walk in customer and corporate clients,

Sale of Pre Paid Connections and dealing with sub dealers

Transfer sales documents to warehouse and maintaining transfer record,

Preparing Monthly Sale Reports for higher management,

Experience

Finance Manager: ( 2002 Feb To 2004 March)

Mobilink Franchise Aims Tell F-10 Markaz Islamabad

Job Responsibilities:

Data entry in Electronic Financial Inventory Control System,

Collection of bill from customers and corporate accounts,

Reconciliation of Cash, Cheque and Credit Card collection.

Liaison with finance and Credit department on financial matters,

Preparing Monthly Finance Reports,

Clearance of discrepancies from EFICS

Experience

Maharaja Continental Hotel ( 2001 Jan To 2002 Jan)

Designation:

supervisor

Job Responsibilities:

To provide good quality service to our customers.

Dealing with walk in customer and corporate clients

Maintain customer record and also maintain the monthly sale purchase record.

Education

MBA in Marketing Specialization marketing (Punjab University) 2005

Bachelor of Arts Punjab University 2002

HSSC F.A 2000

SSC (Arts) Metric 1998

COMPUTER

SKILLS

MCSE - Microsoft certify System Engineer

Platforms - Windows 9x, Windows NT/2000/XP

Database - Microsoft Access 2000.

C.A.S.E Tools - Together 6.0, Rational Rose 2000

Enterprise Technologies – Java 2 Enterprise Edition,

Web Page tools - Macromedia Fireworks MX,Microsoft FrontPage, Adobe

Photoshop,Macromedia Flash MX

Networks – LAN setup and maintenance using the Cisco equipment.

Microsoft Office 2003- Expert in Excel, Word, PowerPoint

TRAININGS

Blackberry BIS 2.4

Selling skills on telephone

Microsoft operations framework training (course 1713B)

Electronic financial inventory control System installation and configuration in Mobilink.

Team building at Mobilink

Antivirus server re-configuration at Mobilink IT head Office

Asserts maintaining at Mobilink

Cash Handling process at Mobilink Franchise Finance Department

SYED MOHSIN ALI SHAH

E-Mail: ac7m4q@r.postjobfree.com

Phone: +971*********



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