Administrative Assistant Customer Service

Tersia Pollard

**** ******* **. ********, ** ****2

231-***-**** ****************@*****.***

Objective:

A United States Army veteran with 6+ years of clerical experience, seeking to utilize my strong work

ethic, high attention to details, and exceptional computer skills to be a part of a reputable organization.

Experience:

Administrative Assistant Aug. 2016 – June 2017

Mercy Health Muskegon, MI

● Utilized exemplary communication skills while answering phone calls from clients, taking down

messages, communicating those messages to the appropriate personnel, and communicating back

with the clients.

● Worked collaboratively with doctors in getting the proper medication assessments done for client

medication to verify the proper medication was being proscribed to the clients. Contacted the

nurse supervisor for any assessments that were not confirmed.

● Took inventory of the office supplies to ensure that everything was stocked for the office.

● Transferred 17,000 paper client files from a paper copy to a digital copy to update the client

storage system. Trained on HIPPA and HIPPA certified.

● Created employee spreadsheets for time sheets and mileage. Double checked times and mileage

with supervisor. Problem shot any issues with the information to make sure the information was

correct.

Student Services Administrative Assistant Aug. 2011 – July 2012

Muskegon Community College Muskegon, MI

● Responsible for locating student files and transferring the paper files into digital files by filling in

the electronic paperwork and delivered paperwork to superior.

● Assisted students with a variety of tasks on the computer including, filling out paperwork for

student loans, registering for classes, dropping classes, how to transfer credits from other colleges

and assisted with showing students around the college.

● Answer phones and took messages. Utilized computer skills to complete tasks. Proficient with

Microsoft Word, Excel, Powerpoint, and Publisher.

Volunteer Administrative Assistant March 2010 – May 2010

Disability Connection Muskegon, MI

● Provided exception customer service to the clients who entered the door. Informed employees

that their clients where in the waiting room.

● Received the paperwork after the clients appointment and filed the paperwork properly.

● Managed the organizations fliers and made the fliers ready to be distributed to the public by

folding, stapling, organizing and boxing the fliers.

Administrative Office Manager Aug. 2003 – June 2005

J.R. Automotive Service Jackson, MI

● Hired on after a flood to restore and digitize all the client paper files. Managed the organization of

the office to provide efficiency and accuracy as well as file backup.

● Contacted customers with estimates, scheduled vehicle drop off and received customer payments

for billing.

● Managed financial deposits of funds to the banks to pay the employees and for the business

expenses.

● Created a budget for owner to regain financial profitability and to get the business out of debt.

Certifications:

Administration Assistant Certified - Muskegon Community College

● Trained on Keyboarding, Microsoft Office 2013, Microsoft Word Level 1, 2 & 3, Excel Level 1 &

2, PowerPoint Level 1 &2, and Publisher

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