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Customer Service Administrative Assistant

Temple Hills, Maryland, United States
November 08, 2018

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Tennille Foster

Suitland, MD *****


To obtain a challenging position in the Information Technology, the Executive Administrative, the Office Management, and/or the Human Resources field, using my knowledge of various computer, administration, and policy skills.

Professional Skills

Excellent Communication Skills

Strong Customer Relation Skills

Excellent Instructional, Research, and Interpersonal Skills

Data Entry

Office/Government Travel

Time and Attendance

Calendar Scheduling

Property Inventory

Filing and Organizational Skills

Professional Experience

June 2013 – October 2013 Food & Drug Administration, FDA Silver Spring, MD

Program Support Assistant

Greeted and escorted visitors within the division.

Responsible for timekeeping and audits.

Managed the supply purchase and the office equipment requisitions.

Managed supervisor’s calendar and scheduled meetings within the calendar.

Attended weekly PSA Meetings and provided support within the meetings.

Prepared Domestic and International travel, travel reimbursements, travel itineraries, travel receipts, hotel booking, and car rental.

Filed confidential documents.

Scheduled staff training.

Responsible for the government travel card and budget issues.

Prepared reports and other documents.

June 2004 – June 2013 Bureau of the Census/Technologies Management Office Suitland, MD

Secretary/Administrative Assistant

Responsible for the multi-tasking of the front office and greeting guests.

Performed as primary Office Automation Coordinator by troubleshooting hardware and software problems for 50+ computers.

Communicated with staff and replied to general correspondence letters and memos providing staff with pertinent information on current developments.

Point of contact for all time and attendance related inquiries using WebT&A database. Managed project codes and communicated with staff on timesheet issues. Met deadlines and attended mandatory WebT&A meetings. Performed yearly audits.

Performed personnel actions in CBS database for training registration and organizational changes. Prepared Cost Estimate Reports and various reports.

Assigned suspense dates for response to inquiries and followed up with staff to monitor compliance with suspense dates. Used Microsoft Excel to create and edit spreadsheets.

Attended meetings with high-level officials and prepared minutes for meetings.

Responsible for preparing government travel authorizations, travel advances, travel vouchers, and travel reimbursements.

Managed supervisor’s and relative manager’s calendars to schedule and reschedule meetings, including the set-up of conference rooms. Responsible for granting requests for conference rooms within the division.

Retail Experience

February - April 2017 Express

August - November 2015

Oxon Hill, MD

Sales Associate

Greeted customers with a friendly demeanor and provided customer service.

Managed cashier transactions and assisted with the fitting room needs.

Managed merchandise inventory.

June - August 2015 Macy’s

October 2003 - April 2004

Bowie, MD

Bethesda, MD

Retail Associate

● Performed administrative support for the Human Resources HR Department

● Assisted customers in helping each person find what he or she was looking for

● Managed cashier transactions

● Maintained the fitting room and kept record of each customer

● Uploaded merchandise onto the sales floor

● Unfolded, sorted, and distributed packaged merchandise from the storage room Education

2018 University of Maryland University College Online 2017 Southern New Hampshire University Online

2015 ITT Technical University Online

2001-2003 Strayer University Arlington, Virginia

1995-1997, 2010 Prince George’s Community College Largo, Maryland 1995 High Point High School Beltsville, Maryland


Microsoft Office 2010, Lotus Notes, Word Perfect 2000, Internet Explorer, Firefox, Microsoft Outlook, CAMS, Citrix, WebTA, Remedy Help Desk, and Medical Database Training/Related Courses

Interpersonal Development Plan (IDP) Training

CAMS Training

Career Planning

Travel - Domestic and International Training

Technical Skills

Knowledge of other software and operating systems through general experience: Windows 7 Professional, Windows XP, and Novell.

Experience in personnel, assisting the Summer Intern and Research Apprenticeship Program at the Department of Agriculture, ARS. Assisted in orientation and training, assembled new hire orientation packets, prepared acceptance and non-acceptance letters, and effectively communicated with students daily.


Available Upon Request



Phone: 240-***-****

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