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Customer Service Manager

Location:
Phoenix, Arizona, United States
Salary:
14.00 - 15.00 hr
Posted:
November 08, 2018

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Resume:

Shari Gingell

***** *. **** ****

Phoenix AZ ****3

602-***-****

ac7m36@r.postjobfree.com

WORK EXPERIENCE

Walker Enterprises, DBA Tuxedo Wholesaler, Phoenix Arizona

Manufacturing Production Manager, Designer, July 1986-September 2018

Design garments for the performance industry, emphasis on music and theatre.

Organize and oversee construction of garments for music and theatre within time deadlines.

Pattern design and grading. Design and pattern new garments for the performance industry with the ability to grade and produce hard paper patterns to fit any body type.

Research and purchase fabric, findings and notions for garment production.

Supervise yearly catalog production and delivery. Oversee product production, organization, fit and finish for yearly photo shoot.

Manage website copy and art. Using Photoshop and Excel to prepare and produce images for website to include new garments and maintain current product.

Sales and customer service. Taking orders, answering customer’s questions and general support for the call center.

EDUCATION

Utah State University, Logan, Utah Bachelors, Fine Arts, cum-laude

Associate: Snow College, Ephraim Utah

ADDITIONAL SKILLS

Experience with Word, Excel and Photoshop

Use and maintenance of sewing machines and equipment including industrial single needle, 5 thread over-lock, 3 thread over-lock roll-hemmer, blind stitch, button, buttonhole, 12 needle multi-needle, 9" Blue Streak floating knife, Wolf fabric spreader and industrial steam irons.

Able to detect fitting issues and find an appropriate resolution.

Proficient knowledge of clothing history with an understanding of how to reproduce for theatre.

Knowledge of basic tailoring techniques.

Basic knowledge of Tukatech CAD pattern design and plotting program.

Ability to learn quickly.

Flexible.

MORE ABOUT ME:

I believe I am a candidate for many different types of work because I can learn new things and am not afraid of change.

I began working for Tuxedo Wholesaler, Inc. in 1986 as a Picking and Shipping Clerk, as the company grew I was moved to Customer Service which was all inbound calls taking orders and answering questions.

By 1988 I had been moved to Design and Production which added to my responsibilities new product design, machine operators, machine maintenance, and client deadlines, pattern and cutting requirements. We started with 2 machine operators and had as many as 22 building to order garments.

18039 N 32nd Lane Phoenix, Arizona, 85053 602-***-**** (Please leave message) ac7m36@r.postjobfree.com

Shari Gingell

18039 N. 32nd Lane

Phoenix AZ 85053

602-***-****

ac7m36@r.postjobfree.com

In 2004 the responsibilities of Catalog Photos and working with a graphics specialist to produce the yearly catalog for our Concert Attire clients as well as updating the website images were added. This required me to learn the use of a professional digital camera within a two week period before the photo shoot without training or previous knowledge of photography. In 1988 we started with four skirts and by 2018 there are over 100 build to order garments.

By 2005 the responsibility of revamping and updating our website was added with little web experience. Working in conjunction with a graphics and web specialist the work was completed within the timeframe we were given.

By 2010 the back end of the website was my total responsibility, including learning to use Photoshop and Magneto.

In 2017 the purchase of a CAD patterns drafting and grading program was made. By September 2018 I had become reasonable knowledgeable to create the patterns needed for construction without any formal training.

I have been able to move forward with new processes and job requirements as needed to keep the company moving forward. As of September 2018 the website (tuxedowholesaler.com) was mostly my work.

Related Prior Work Experience;

In college I was employed in the retail bookstore as a cashier. I also worked as a restaurant hostess for a year before moving to Arizona. These positions are relative to customer service skills.

References:

Edward J Green

President, Creative Director

Green Media Creative, Inc.

Office: 623-***-****

Cell: 602-***-****

ac7m36@r.postjobfree.com

Graphics contractor

Judy M Carnell

Tuxedo Wholesaler

General Manager, Retired

3257 West 32nd Avenue

Phoenix AZ 85053

Cell: 602-803-007

ac7m36@r.postjobfree.com

Supervisor from 1989 to 3002

18039 N 32nd Lane Phoenix, Arizona, 85053 602-***-**** (Please leave message) ac7m36@r.postjobfree.com



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