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Executive Assistant Customer Service

Little Elm, Texas, United States
November 08, 2018

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Starr Sinches

Little Elm, TX ***** 469-***-****


Executive Assistant Expert. Travel coordinated, accommodations booked, appointments set, emails answered, calls routed, paperwork filed and clients greeted with a smile. With several years of experience assisting coordinating and solving problems, I have the skills to be the Superstar in your organization.

Executive Assistant

•Experienced in assisting with daily and special activities for personnel up to and including C-Level Executives: Over 7 years of work in booking travel, setting meetings and appointments, coordinating meals and events and conferences for small to large organizations in various fields.

•Technical Knowledge: Experience in Microsoft Office Products, data entry, filing and email correspondence. A fast learner with the ability to understand new tools and systems very quickly.

•Experience in 1st level IT problem solving and Helpdesk Support.

•Excellent communicator: Well versed in phone and email correspondence with clients from different regions, backgrounds and knowledge levels. Experienced in Vendor Management, Document control and email editing for associates.

•Experience in Loan industry: Over 2 years of experience in Loan industry with a focus on Loan funding and validation

Computer Skills & Technology

•Microsoft Windows 9x – XP,7-8, 10. Microsoft Outlook, Microsoft Word, Internet Browsers and Email, Apple iOS all versions, Sharepoint, Oracle, Encompass, Remedy, HP Service Center, FORTIS, KOFAX, BOA Works, OCR and Document Scanning Software, Absence, Fineos, Workbench and CIGNA software.



Data Entry Resolution Specialist Quality Staffing of America (CIGNA) US-TX-Plano

Provide timely document management services to Claimants requesting an initial or continuing Paid Family Leave claim.

Maintain multiple Spreadsheets and Shared Documents for Department

Work with Absence,Fineos and Workbench Software to complete tasks and resolve cases.

Act as Subject Matter Expert, SME, for software issues and oustanding cases.


Admin Support, Quality Staffing of America (CIGNA) US-TX-Plano

Provide timely document management services to Claimants requesting an initial or continuing Paid Family Leave claim.

Upload Claimant documents submitted via email to their individual electronic case file in the ABSENCE/FINEOS system.

Classify and label each document in the system’s metadata based on type (Insurance Claim, Power of Attorney, Physician’s Report, etc.)

Forward Claimant requests for confirmation that documentation has been received to the Lead Managers.

Research and determine the proper classification of documents sent to the WorkBench queue.

04/2017 -Present

Personal Assistant Noel Giger - Executive Sales US-TX-Frisco

Provide Administrative assistance and daily operations work.

Filing, shipping and receiving, email correspondence, order validation and verification.

Assist with travel and meeting planning as needed

Other duties as required.

10/2016 - 04/2017

Funding Specialist, Gateway One Lending US-TX-Frisco

Reviewed loan files. Verified and validated all received loan documents

Audited Inputs remaining loan information in funding system

Ensured that all required stipulations were met prior to funding

Verified customer employment based on established policies and procedures

Conducted welcome calls with loan customers.

Documented outlying findings

Validated the loan approvals,worked incoming phone queues

Contributed to the development of new and updated process changes

08/2015 – 06/2016

Administrative and Loan Support Project Coordination, Citywide Funding Corporation US-TX-Frisco

Assisted in the planning and preparation of meetings, conferences and conference telephone calls

Reviewed and updated all social media platforms daily

Reviewed loan files to verify procedures per guidelines

Ensured integrity of all data and process inputs

Ordered necessary documents and follow-up with vendors/third parties to obtain in timely manner

Coordinated and Managed pipeline of loans within required performance standards for welcome, approval and status calls

Obtained all customer documentation and artifacts for inclusion into document repository

Submitted loans to underwriting for conditional review and full approval upon receipt of appraisal

03/2014 – 05/2015

Help Desk Specialist HCL US-TX-Frisco

Provided telephone and email support to customer end users

Provided Problem Management System support activities

Worked with Application and Infrastructure Development teams for transition of new hardware and software into support by the Help Desk

Closed IT and non-IT tickets

Assisted Help Desk Manager in analyzing help desk group and individual statistics

Utilized the Call Tracking system to document and manage problems and work requests and their respective resolutions and circumvention

11/2013 – 02/2014

Knowledge Base Coordinator US-TN-Oak Ridge

Managed and updated scripts/articles for Toyota Service Desk for account administration (creations, maintenance, password resets and account unlocks), distribution of software, hardware and software troubleshooting, remote access and VPN support and service / support request entry via BMC Remedy

Responded to queries, runs diagnostic programs, isolated the problem, determined and implemented solutions

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Responded to email messages for customers seeking help and queries over the phone. Walked customers through problem-solving process

Formatted and updated training manuals

05/2011 - 11/2013

QA Analyst, HMS US-TX-Irving

Responsible for ensuring assigned deliverables meet HMS and client quality standards for accuracy, timeliness and value.

Performed mail quality assurance checks, working with stakeholders to articulate quality standards for deliverables, training and coaching stakeholders on meeting quality standards and contributing to the on-going identification of improved methods and processes for achieving quality

Conducted quality assurance reviews including mail QA, NMSN Mail QA and Claims Sample Print QA in order to maintain adherence to quality standards.

Participated in designing and implementing corrective and preventative actions as needed Verifies specific data is populated correctly through document review.

Ensured client requirement documentation is updated. Create & maintain technical process

and procedure documentation.

Maintained documentation in the QA database Maintains quality reports, tools, electronic warehouses and intranet portal.

Conducted and documents quality assurance reviews of deliverables.

Cross-trained on other QA review responsibilities.

Applied independent judgment and critical decision as related to core QA duties.

01/2006 – 05/2011

Lehigh Hanson, Records Clerk/ Expense Administrator US-TX-Irving

Data Entry using records management software (OCR, FORTIS, KOFAX) folder creation, interfiling of documents

Performs file inventories and other projects as assigned

Setup new purchase card accounts, provide a high level of customer service and analyze purchase card expenditures (BOA Works)

Provided monthly reports at the executive level and cardholder manager level, including summarizing spending trends, monthly activity, etc.

Maintained and oversee all purchase card processes and maintain the approval hierarchy

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