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Manager Front Office

Dallas, Texas, 75208, United States
November 08, 2018

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Priscilla Duarte

*** * *** ***** ****

Dallas,Texas 75208


Job Objective

To pursue an opportunity to act as a contributing team member of a professional and challenging organization where my skills and knowledge can be utilized and have the ability to grow within an organization.


I have extensive knowledge in customer service with over ten years of experience

I have knowledge in Dental care procedures and Dental terminology / and Medical

Clerical support and front desk operations

Able to work under pressure

Can work independently or with team

Keep a good attendance, dedicated and reliable

Fluent in English and Spanish

Payroll Multi Office Experience

Operations Manager

Office Manager

Team Lead

Manager experience Medical and Dental over 5 years in each field

Professional Experience

Happy Teeth Dental Centers

Front Office

09/2010- 09/2015

Greeted and interacted with patients in a very friendly manner

Office Manager / Human Resources / Payroll

Maintained front office area cleaned at all times

Knowledge of Dental Insurances and Medicaid verification activities

Insuring proper consents are signed / H I P P A

Presenting patient treatment plans and closing plan

Record all patient information on database

Assisted patients and families with Medicaid and Insurance PCP changes

Record deposits/payments daily

Performed clerical duties, such as copying, faxing, shredding and emailing

Assisted patients in scheduling appointments

Appointment scheduling and confirmations

Credentialing for all 3 locations

On call for the week-ends for all 3 locations

All Smiles Dental & Orthodontics

Front Office


Operations Manager /Office Manager

Benefit verification and eligibility

Discussed treatment cases and payment arrangements

Admitting and dismissing patients

Follow up on all sixth month recall

Appointment scheduling and confirmation

Performed routine tasks such as filling, scanning, faxing and copying

Received consents for services rendered

Arranged patient flies for following day

Supervised 12 Staff members

Made sure office was opened on time and closed properly on a daily basis

Credentialing of all locations for Providers

MI Doctor Family Practices


Delivering exceptional care to patients

Scheduling Appointments / daily and on Call Basis

Managed billing claims and collections

Collected payment balances for services rendered

Check-in patients, gathering all personal and insurance information needed

Assisted in all areas of Operations at more than one location – remotely

Educated patients on medical Rx Prescribed

Credentialing / Daily Operations

Ordered Medical Supplies

Education and Training

Acquired a high school diploma

Two Years Business office college education

CPR certified

Office Manager Certified CMOM


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