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Administrative Assistant Customer Service

Location:
New Richmond, Wisconsin, United States
Posted:
November 08, 2018

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Resume:

Jessica S. Timm

**** **** **** *****, *** Richmond, WI 54017 Cell 715-***-**** Email ac7m2a@r.postjobfree.com

PROFILE SUMMARY

Motivated, personable business professional; talent for quickly mastering procedures and policies. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling time sensitive records. Demonstrated history of producing accurate, timely work meeting guidelines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

KEY SKILLS

Collaborative Problem Solving

Written Correspondence

Proficient in Microsoft Suite

Accounting/Bookkeeping

Strong Communication and Customer Service Skills

Outstanding Organizational Skills

Perseverance to complete goals and objectives

PROFESSIONAL EXPERIENCE

Washington County Stillwater, MN November 2003-January 2018

Real Estate/Taxation Specialist

Respond to public inquiries providing specific information relating to the particular departmental function or statute

Act as a resource for staff handling incoming contacts

Act as a resource for property searches on complex legal descriptions or historical records

Proof for accuracy and correct grammar

Collect, enter, scan, proof, edit, correct and verify data in computer systems

Post documents against proper legal description

Enter new documents dealing with land description changes

Process and review technical or detailed real property

Determine acceptability and completeness; requiring ability to read and draw out complex legal descriptions

Monitor staff work product for accuracy; perform file searches to render specific document information

Research and obtain historical records

Proof and determine recordability of documents based on laws and statutes

Update procedure manual

Process land splits, combinations, and new plats

Daily bookkeeping

Distribute taxes

Allocate bankruptcy and confession of judgment payments

Century 21 Premier Group New Richmond, WI August 1999-October 2003

Administrative Assistant

Answer and direct incoming calls

Schedule showings

Maintain showing log

Call for feedback and report to sellers

Organize listing/accepted offer files

Data entry

Create outgoing correspondence

Create miscellaneous documents

Balance trust account and petty cash account

Distribute mail

Check inventory and order supplies

Proof ads and brochures

Maintain website

Stillwater Medical Group Stillwater, MN August 1997-December 1998

Receptionist

Entered patient and insurance information

Directed patients and calls to various areas of facility

Assisted patients with questions regarding insurance and billing information

Answered telephones, operated switchboard, knowledge and use of paging system, and notified staff of medical emergencies

Prepared charts for future appointments, sorted mail, cleaned reception and lobby area, and opened and closed facility

Collected and counted money balancing with receipts

Retrieved charts

File charts

EDUCATION / LISCENSING

WISCONSIN INDIANHEAD TECHNICAL COLLEGE NEW RICHMOND, WI

ADMINISTRATIVE ASSISTANT SECRETARIAL (ASSOCIATE DEGREE) TO BE COMPLETE

NEW RICHMOND HIGH SCHOOL

GRADUATED IN 1996

COMPETENCIES

Equipment Skills

IBM PC Keyboarding, 72 wpm

Typewriter Communications

Photocopier Record Keeping

FAX Proofreading

Switchboard Punctuation

Transcription Machine Organizational

Scanner 10-key

Microfiche/Microfilm Machine Bookkeeping

REFERENCES

Gary Baillargeon, Real Estate Agent, 651-***-****

Stefanie Fountain, Mortgage Lending Officer, 715-***-****

Laura Aamodt, Commercial Appraiser, 651-***-****



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