Customer Service Administrative Assistant

Lisa Orzech

*** ******** ******

Southington, Ct. 06489

Cell: 860- 478-9496

Email: **********@*****.***

Objective

Seeking a full-time career opportunity that will utilized my extensive experience in administrative support and customer service within the Manufacturing industry.

Computer skills

QuickBooks, Profit Key, Lotus 123, Microsoft Word, Excel and Outlook

Professional Experience

Salsco, Cheshire, Ct. 9/16 – 4/18

Customer Service Representative

Greet customers / visitors upon arrival

Answer phone calls regarding technical parts

Enter orders for all machines in Peachtree

Send emails of orders received by customers

Scan, fax and email orders daily

Scan/ rename and set up files for pictures taken of daily shipments to customers, from Shipping Dept.

Once a month do a Costco order for office supplies

Ensure no orders are behind schedule, expedite as necessary

Email correspondence

International quotes for shipping machines

Do all BOL / labels for parts going out UPS or ARC Best

Ensure orders are prepared for invoicing

Compumail, Southington, Ct. 12/13 – 7/16

Administrative Assistant

Enter daily Shipment Report

Work with Mail-Shop to enter orders, provide job costing, run reports and maintain/manage inventory

Scan, rename and attach paperwork in QuickBooks

Answer all incoming calls and screen them

Greet guests as they arrive

Reconcile bi-weekly shipping report

Assist accounting with accounts payable and receivable

Enter all Yale and Homebuyers surveys

Assist as needed in any capacity asked

KEM Company, Waterbury, Ct. 11/01– 5/13

Office Manager

Utilized QuickBooks for A/P & A/R, customer invoicing, daily deposits, and

tracking of loan applications

Support management staff and human resources department employees with written warnings and related personnel files for 72 employees, including weekly updates of attendance book

Prepare weekly payroll, including manual calculations, time cards, commissions and salaried workers

Work with various insurance companies regarding health, dental and Worker’s Compensation for employee changes

Inventory of supplies

Utilize Microsoft Excel to calculate commission sheets and time cards on a weekly basis

Prepare and distribute binders with all necessary MSDS sheets to each dealer

Answer multi-line phone system, assist customers, transfer calls and take messages

Delivery of pay checks on a weekly bases, along with picking up paperwork at various Dealerships

Connecticut Spring & Stamping, Farmington, CT 11/85 – 10/01

Customer Service Rep. / Production Control & Estimating Dept.

Customer Service duties:

Oversaw 70 customer accounts and maintained records on a weekly basis

Write orders, expedite parts and track daily sales

Assist customers over the phone with inquires

Maintain a warehouse of parts for three months in Puerto Rico for the General Electric and Cutler Hammer Companies

Oversaw returns and ensured new/replacement parts got new parts out in a timely manner.

Production Control duties:

Manage scheduling boards daily on floor and in office

Work closely with a consulting firm on Pull Systems and Kizans for special machine on floor design engineers on new projects for Smith & Wesson

Enter all information in computer to come up with pricing for parts

Print, fax and mail quotations, filed paperwork by customer & revision of print

Assisted shipping department as necessary

Education

Lyman Hall High School,

Wallingford, Ct

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