Lisa Orzech
Southington, Ct. 06489
Cell: 860- 478-9496
Email: **********@*****.***
Objective
Seeking a full-time career opportunity that will utilized my extensive experience in administrative support and customer service within the Manufacturing industry.
Computer skills
QuickBooks, Profit Key, Lotus 123, Microsoft Word, Excel and Outlook
Professional Experience
Salsco, Cheshire, Ct. 9/16 – 4/18
Customer Service Representative
Greet customers / visitors upon arrival
Answer phone calls regarding technical parts
Enter orders for all machines in Peachtree
Send emails of orders received by customers
Scan, fax and email orders daily
Scan/ rename and set up files for pictures taken of daily shipments to customers, from Shipping Dept.
Once a month do a Costco order for office supplies
Ensure no orders are behind schedule, expedite as necessary
Email correspondence
International quotes for shipping machines
Do all BOL / labels for parts going out UPS or ARC Best
Ensure orders are prepared for invoicing
Compumail, Southington, Ct. 12/13 – 7/16
Administrative Assistant
Enter daily Shipment Report
Work with Mail-Shop to enter orders, provide job costing, run reports and maintain/manage inventory
Scan, rename and attach paperwork in QuickBooks
Answer all incoming calls and screen them
Greet guests as they arrive
Reconcile bi-weekly shipping report
Assist accounting with accounts payable and receivable
Enter all Yale and Homebuyers surveys
Assist as needed in any capacity asked
KEM Company, Waterbury, Ct. 11/01– 5/13
Office Manager
Utilized QuickBooks for A/P & A/R, customer invoicing, daily deposits, and
tracking of loan applications
Support management staff and human resources department employees with written warnings and related personnel files for 72 employees, including weekly updates of attendance book
Prepare weekly payroll, including manual calculations, time cards, commissions and salaried workers
Work with various insurance companies regarding health, dental and Worker’s Compensation for employee changes
Inventory of supplies
Utilize Microsoft Excel to calculate commission sheets and time cards on a weekly basis
Prepare and distribute binders with all necessary MSDS sheets to each dealer
Answer multi-line phone system, assist customers, transfer calls and take messages
Delivery of pay checks on a weekly bases, along with picking up paperwork at various Dealerships
Connecticut Spring & Stamping, Farmington, CT 11/85 – 10/01
Customer Service Rep. / Production Control & Estimating Dept.
Customer Service duties:
Oversaw 70 customer accounts and maintained records on a weekly basis
Write orders, expedite parts and track daily sales
Assist customers over the phone with inquires
Maintain a warehouse of parts for three months in Puerto Rico for the General Electric and Cutler Hammer Companies
Oversaw returns and ensured new/replacement parts got new parts out in a timely manner.
Production Control duties:
Manage scheduling boards daily on floor and in office
Work closely with a consulting firm on Pull Systems and Kizans for special machine on floor design engineers on new projects for Smith & Wesson
Enter all information in computer to come up with pricing for parts
Print, fax and mail quotations, filed paperwork by customer & revision of print
Assisted shipping department as necessary
Education
Lyman Hall High School,
Wallingford, Ct