Xolani Mesina Sangweni
Call centre consultant
Xolani Sangweni
Tembisa, 1632
ac7m0a@r.postjobfree.com
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Skills
Typing documents (e.g. proposal documents, presentation)
Knowledge of Microsoft office word, excel, PowerPoint, Outlook, email, Internet
Customer service
Call centre
Code 10 drivers licence
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Experience
B1SA / Call centre consultant
August 2017 – February 2018,(Contract) Kempton Park
Phoning client vendors collate their basic company information and B-BBEE certificates
Data capturing
Processing B-BBEE documents on the database
Handling inbound support for vendors and clients needing assistance with the database and the B1SA opportunity network
Reference:
Contact person : Tebogo Mokgotla
Position held : Call centre Supervisor
Contact details : 011-***-****
: ac7m0a@r.postjobfree.com
AEGIS/Gidani / Call centre agent
January 2012 – June 2012, Woodmead
Provide customers with product and service information
Route calls to appropriate resource
Follow up customer calls where necessary
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Reference:
Contact person : Thembeka Sinqe
Position held : Call centre Supervisor
Contact details : 078-***-****
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Education
Midrand Graduate Institute / BCom Marketing
February 2009 – Not yet completed, Midrand
BCom Marketing Degree not yet completed.
Tersia King Academy / Matric
January 2004 – December 2008, Tembisa
Mathematics
Business Studies
Computer Applied Technology
Accounting
Life Orientation
English 1st Language
Afrikaans 2nd Language