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Customer Service Call Centre

Location:
Johannesburg, Gauteng, South Africa
Salary:
4500
Posted:
November 08, 2018

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Resume:

Xolani Mesina Sangweni

Call centre consultant

Xolani Sangweni

*** ****** ****** ******

Tembisa, 1632

065*******/ 062*******

ac7m0a@r.postjobfree.com

Skills

Typing documents (e.g. proposal documents, presentation)

Knowledge of Microsoft office word, excel, PowerPoint, Outlook, email, Internet

Customer service

Call centre

Code 10 drivers licence

Experience

B1SA / Call centre consultant

August 2017 – February 2018,(Contract) Kempton Park

Phoning client vendors collate their basic company information and B-BBEE certificates

Data capturing

Processing B-BBEE documents on the database

Handling inbound support for vendors and clients needing assistance with the database and the B1SA opportunity network

Reference:

Contact person : Tebogo Mokgotla

Position held : Call centre Supervisor

Contact details : 011-***-****

: ac7m0a@r.postjobfree.com

AEGIS/Gidani / Call centre agent

January 2012 – June 2012, Woodmead

Provide customers with product and service information

Route calls to appropriate resource

Follow up customer calls where necessary

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Reference:

Contact person : Thembeka Sinqe

Position held : Call centre Supervisor

Contact details : 078-***-****

Education

Midrand Graduate Institute / BCom Marketing

February 2009 – Not yet completed, Midrand

BCom Marketing Degree not yet completed.

Tersia King Academy / Matric

January 2004 – December 2008, Tembisa

Mathematics

Business Studies

Computer Applied Technology

Accounting

Life Orientation

English 1st Language

Afrikaans 2nd Language



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